HOQ of a handlebar stem in a bicycle - Template

This template of house of quality of a handlebar stem in a bicycle was designed on the base of the figure 3-2 in Lecture "How QFD helps in product quality improvement?" from the website of National Programme on Technology Enhanced Learning (NPTEL), India. [nptel.ac.in/courses/110101010/downloads/mod3/Module%20III-Lec1.pdf] Distributed under Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0) [creativecommons.org/licenses/by-sa/4.0/] "Building a House of Quality Quality function deployment starts with a list of goals/objectives. This list is often referred as the WHATs that a customer needs or expects in a particular product. This list of primary customer requirements is usually vague and very general in nature. Further definition is accomplished by defining a new, more detailed list of secondary customer requirements needed to support the primary customer requirements. In other words, a primary customer requirement may encompass numerous secondary customer requirements. Let us consider the development process of designing a handlebar stem for a bicycle. Let us assume that there are two primary customer requirements, viz. aesthetics and performance. The secondary customer requirements under aesthetics are affordable cost, aerodynamic look, proper finish, and corrosion resistance. The secondary customer requirements under performance are light weight, strength, and durability. This is illustrated in the QFD or House of Quality diagram (Figure 3-2)." [nptel.ac.in/courses/110101010/modules/module3/lec1/1.4.html ] The diagram template "HOQ of a handlebar stem in a bicycle" was designed using ConceptDraw PRO software extended with House of Quality solution from Quality area of ConceptDraw PRO Solution Park.