Supplier journey map

This customer journey map example was designd on the base of illustration in the post "CX Day in government: How we all shape the customer journey" from the U.S. General Services Administration blog. "In the Office of Customer Experience (OCE), we partner across GSA to help map out these customer relationships, bring our business lines closer to our customers, and create and pilot new ideas through the eyes of the customer. We’ve worked across the agency to begin to create Customer Experience (CX) principles for the Public Buildings Service (PBS), develop journey maps and recommendations for each category in the Federal Acquisition Service (FAS), and help GSA’s internal offices to develop action plans to improve the employee experience based on feedback." [gsa.gov/blog/2016/10/07/CX-Day-in-government-How-we-all-shape-the-customer-journey] The CJM sample "Supplier journey map" was designed using ConceptDraw DIAGRAM software extended with Customer Journey Mapping solution from Marketing area of ConceptDraw Solution Park.