Call Center and IVR

This diagram illustrates usage of interactive voice response (IVR) system in call center. This IVR diagram sample was designed on the base of Wikimedia Commons file: Call Center and Ivr.jpg. [commons.wikimedia.org/wiki/File:Call_Center_and_Ivr.jpg] This file is licensed under the Creative Commons Attribution-Share Alike 4.0 International license. [creativecommons.org/licenses/by-sa/4.0/deed.en] "A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information enquiries from consumers. Outbound call centres are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail." [Call centre. Wikipedia] The diagram example "Call Center and IVR" was designed using ConceptDraw PRO software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.