Service 4 Ss fishbone diagram - Template
"Causes in the diagram are often categorized, such as to ...
The 5 Ss (used in service industry):
(1) Samples;
(2) Scheme;
(3) Synchronous;
(4) Skin;
(5) Search." [Ishikawa diagram. Wikipedia]
This service 4 Ss Ishikawa diagram (cause and effect diagram) template is included in the Fishbone Diagram solution from the Management area of ConceptDraw Solution Park.