UML activity diagram - Ticket processing system

"An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".
A ticket element, within an issue tracking system, is a running report on a particular problem, its status, and other relevant data. They are commonly created in a help desk or call center environment and almost always have a unique reference number, also known as a case, issue or call log number which is used to allow the user or help staff to quickly locate, add to or communicate the status of the user's issue or request.
These tickets are so called because of their origin as small cards within a traditional wall mounted work planning system when this kind of support started. Operators or staff receiving a call or query from a user would fill out a small card with the user's details and a brief summary of the request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request." [Issue tracking system. Wikipedia]
The UML activity diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.

This example of automated payroll management system UML activity diagram was created on the base of figure on the webpage "Automated payroll management system" from ethelmandane.wikispaces.com.
"In the Philippines and in other foreign countries the government has a trend to embrace automation for process efficiency. One of the processes that are being automated is the payroll process. Payroll is the total amount required to pay workers and employees during a week, month or other period.
One of the government offices that desires to automate their payroll system is the NSO Camarines Sur which is located 2nd Floor MMCN Building, Panganiban Avenue, Naga City. The National Statistics Office (NSO) envisions to be recognized as a world-class provider of statistical and civil registration products and services and lives with its mission to produces and provides quality statistical and civil registration products and services. ...
The project seeks to create an Information System Plan for an Automated Payroll Management System. ...
The creation of the Information System Plan will benefit the accounting section of the organization. Specifically it is significant to:
1. Administrative Assistants. It will help to lessen time and effort in preparing and computing the salary of the employee.
2. NSO. It will help the organization to be more productive and efficient."
[ethelmandane.wikispaces.com/ ]
This file is licensed under a Creative Commons Attribution Share-Alike 3.0 License. [creativecommons.org/ licenses/ by-sa/ 3.0/ ]
This UML activity diagram example modeling the automated payroll management system using automated teller machine (ATM) was created using the ConceptDraw PRO diagramming and vector drawing software extended with the ATM UML Diagrams solution from the Software Development area of ConceptDraw Solution Park.