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"A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. In addition to a call centre, collective handling of letter, fax, live support software,social media and e-mail at one location is known as a contact centre.
A call centre is operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set or headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI)." [Call centre. Wikipedia]
This call center network diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Network scheme
Network scheme, server, radio waves, laptop computer, notebook, globe, Internet, cellular phone, mobile phone, call-center, call operator, woman, Internet, cloud,
Used Solutions
This telecom diagram sample illustrates the call shop solution. It was designed on the base of the Wikimedia Commons file: Call shops.jpg.
[commons.wikimedia.org/ wiki/ File:Call_ shops.jpg]
This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license. [creativecommons.org/ licenses/ by-sa/ 3.0/ deed.en]
"A call shop is a business providing on-site access to telephones for long-distance calling in countries without widespread home long-distance service. Calls may be prepaid or postpaid." [Call shop. Wikipedia]
The telecommunication diagram example "Call shop solution" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Computers and Communications solution from the Illustration area of ConceptDraw Solution Park.
Telecom diagram
Telecom diagram, monitor, keyboard, laptop, global communication, network, digital phone, data center, web hosting, cable connector,
Used Solutions

How to do presentation of Mind Maps via Skype conference call?

conceptdraw input output capabilities presentations files mindjet skype powerpoint ms-word ms-project
ConceptDraw MINDMAP is powerful and multifunctional mind mapping software with wide variety of relevant features, which make it comfortable for brainstorming, generating ideas, creating beautiful and professional-looking Mind Maps. ConceptDraw MINDMAP provides wide importing and exporting capabilities to variety of formats, among them MS PowerPoint, MS Word, MS Excel, FreeMind, XMind, MindJet Mindmanager, HTML, PDF, graphical formats. An innovative Skype conference call feature deserves the special attention of users, it is useful for teams, it lets to hold the presentations of Mind Maps via Skype and to collaborate in active Skype call. But how to do the presentation of Mind Map via Skype conference call by means of ConceptDraw MINDMAP software? Simply make the Skype conference call, share the presentation via Skype for active call participants using the Remote Presentation for Skype solution, keep the presentation file synchronized between all participants of Skype call. ConceptDraw MINDMAP lets also edit a Mind Map and to do slide show again with no interruption a call.

Sales Call

Sales Call
The conversations, personal meetings, telephone calls and communications by email are an important and integral part of the sales process. All they are effective way of attracting new clients and establishing long-term relationships, a way to influence potential customers and to maintain the sustainable relationships with existing customers. In some cases, a telephone call and conversation is a single method of sale, in other cases it plays a crucial role in the success of the sales process. ConceptDraw Office suite includes a diagramming platform, mind mapping tools and project management tools. All they are professional, easy-to-use and useful to generate varied types of diagrams, schematics, Mind Maps, among them business diagrams, dashboards, project plans, presentations, and any other business visualizations. The included predesigned templates are the perfect way for fast drawing, they can help to inspire new ideas and to save from the blank page syndrome. This Mind Map template outlines the different features of the sales call.
This interactive voice response (IVR) diagram sample illustrates how ENUM call forwarding can be achieved. It was designed on the base of the Wikimedia Commons file: Call Forwarding with ENUM.jpg. [commons.wikimedia.org/ wiki/ File:Call_ Forwarding_ with_ ENUM.jpg]
"Telephone number mapping is a system of unifying the international telephone number system of the public switched telephone network with the Internet addressing and identification name spaces. Internationally, telephone numbers are systematically organized by the E.164 standard, while the Internet uses the Domain Name System (DNS) for linking domain names to IP addresses and other resource information. Telephone number mapping systems provide facilities to determine applicable Internet communications servers responsible for servicing a given telephone number using DNS queries.
The most prominent facility for telephone number mapping is the E.164 Number Mapping (ENUM) standard. It uses special DNS record types to translate a telephone number into a Uniform Resource Identifier (URI) or IP address that can be used in Internet communications." [Telephone number mapping. Wikipedia]
The IVR diagram example "Call Forwarding with ENUM" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR diagram
IVR diagram, web, telephone ringing, smartphone, database, customer female, PC, Arc text, 5 rackmount servers,
Used Solutions
This interactive voice response (IVR) diagram sample shows the Scheme of VoIP call with SIM box and gateway. It was designed on the base of the Wikimedia Commons file: Scheme of VoIP call with Sim box.png. [commons.wikimedia.org/ wiki/ File:Scheme_ of_ VoIP_ call_ with_ Sim_ box.png]
This file is licensed under the Creative Commons Attribution-Share Alike 4.0 International license. [creativecommons.org/ licenses/ by-sa/ 4.0/ deed.en]
"A SIM box (also called a SIM bank) is device used as part of a VoIP gateway installation. It contains a number of SIM cards, which are linked to the gateway but housed and stored separately from it. A SIM box can have SIM cards of different mobile operators installed, permitting it to operate with several GSM gateways located in different places." [SIM box. Wikipedia]
The IVR diagram example "VoIP call with SIM box and gateway" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR diagram
IVR diagram, touchscreen, monitor, education diagram, stadium, drawing shapes, data center, WiFi router, SIM card,
Used Solutions

One formula of professional mind mapping : input data + output data + make great presentation

example of professional mind maping presentation via skype conference call - the project status report to remote team work collaboration via skype
ConceptDraw MINDMAP is a powerful software from ConceptDraw Office suite, which provides a lot of tools and components for professional Mind Mapping. Besides the extensive tools for creation attractive and great-looking Mind Maps, it offers also wide import capabilities from MS Office files and mind mapping files MindJet MindManager, XMind and FreeMind, extensive export capabilities to common formats, such as PDF, HTML, different graphic formats, the possibility to generate MS Office documents, Project Management reports, PowerPoint presentations and demonstrate them via Skype conference call. Use of Skype conference call feature lets you to demonstrate the presentation's slide show and control it on computers of Skype call participants. This Report Mind Map example created in ConceptDraw MINDMAP software depicts the current project status and includes many pages and slides. This Project Status Report can be easy played as a slide show presentation on the large screen or to remote team using Skype conference call.
The vector stencils library "Fire safety equipment" contains 19 clipart images of fire safety equipment which you can easy use in your presentations and illustrations.
"Fire safety refers to precautions that are taken to prevent or reduce the likelihood of a fire that may result in death, injury, or property damage, alert those in a structure to the presence of an uncontrolled fire in the event one occurs, better enable those threatened by fire to survive in and evacuate from affected areas, or to reduce the damage caused by a fire. Fire safety measures include those that are planned during the construction of a building or implemented in structures that are already standing, and those that are taught to occupants of the building.
Threats to fire safety are referred to as fire hazards. A fire hazard may include a situation that increases the likelihood a fire may start or may impede escape in the event a fire occurs." [Fire safety. Wikipedia]
The clip art example "Fire safety equipment - Vector stencils library" was created in the ConceptDraw PRO diagramming and vector drawing software using the Presentation Clipart solution from the Illustration area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ illustrations-presentation-clipart
Figure
Figure, figure, man, person,
Fire door
Fire door, door, emergency exit, exit,
Alarm CO detector
Alarm CO detector, alarm, CO detector,
Bell
Bell, bell,
CO detector
CO detector, CO detector,
Manual call point
Manual call point, detector,
Smoke detector 2
Smoke detector 2, detector,
Fire Alarm Siren
Fire Alarm Siren, detector,
Loudspeaker
Loudspeaker, loudspeaker,
Fire extinguisher
Fire extinguisher, extinguisher,
Fire alarm control panel
Fire alarm control panel, fire detection,
Fire bucket
Fire bucket, fire bucket,
High-resolution CCD digital camera
High-resolution CCD digital camera, high-resolution, CCD, digital, camera,
Infrared system for early fire detection
Infrared system for early fire detection, infrared system, early fire detection, fire detection,
Infrared thermal imaging
Infrared thermal imaging, infrared thermal imaging,
Smoke detector
Smoke detector, smoke detector,
Security camera
Security camera, security camera,
Thermographic process control system
Thermographic process control system, thermographic, process control system,
Beacon
Beacon, beacon,
Used Solutions
The vector stencils library "Bank UML sequence diagram" contains 34 shapes for drawing UML sequence diagrams.
Use it for object-oriented modeling of your bank information system.
"A sequence diagram shows, as parallel vertical lines (lifelines), different processes or objects that live simultaneously, and, as horizontal arrows, the messages exchanged between them, in the order in which they occur. This allows the specification of simple runtime scenarios in a graphical manner.
Diagram building blocks.
If the lifeline is that of an object, it demonstrates a role. Leaving the instance name blank can represent anonymous and unnamed instances.
Messages, written with horizontal arrows with the message name written above them, display interaction. Solid arrow heads represent synchronous calls, open arrow heads represent asynchronous messages, and dashed lines represent reply messages. ...
Activation boxes, or method-call boxes, are opaque rectangles drawn on top of lifelines to represent that processes are being performed in response to the message (ExecutionSpecifications in UML).
Objects calling methods on themselves use messages and add new activation boxes on top of any others to indicate a further level of processing.
When an object is destroyed (removed from memory), an X is drawn on top of the lifeline, and the dashed line ceases to be drawn below it ...
A message sent from outside the diagram can be represented by a message originating from a filled-in circle (found message in UML) or from a border of the sequence diagram (gate in UML)." [Sequence diagram. Wikipedia]
This example of UML sequence diagram symbols for the ConceptDraw PRO diagramming and vector drawing software is included in the ATM UML Diagrams solution from the Software Development area of ConceptDraw Solution Park.
UML sequence diagram symbols
UML sequence diagram symbols, weak sequencing combined fragment, interaction operator seq, synchronous call, strict sequencing combined fragment, interaction operator strict, state invariant, constraint, reply message, parallel combined fragment, interaction operator par, option combined fragment, interaction operator opt, note, negative combined fragment, interaction operator neg, message to self, self message, self delegation, lost message, loop combined fragment, interaction operator loop, lifeline, interaction use, combined fragment, interaction operand, interaction constraint, gate, frame, found message, execution specification, entity, lifeline, destruction event, delete message, critical region combined fragment, interaction operator critical, create message, control, lifeline, continuation, state invariant, consider combined fragment, interaction operator consider, concurrent, comment note, break combined fragment, interaction operator break, boundary, lifeline, asynchronous call, assertion combined fragment, interaction operator assert, alternative combined fragment, interaction operator alt, alternatives, actor, lifeline,
Used Solutions

Skype Presentation

mindmap collaboration, presentation via skype, great professional business presentation
How to do Skype Presentation. Solution for ConceptDraw Mindmap

How to make great presentation via Skype? ...how it works with ConceptDraw MINDMAP?

How to make great presentation via Skype
ConceptDraw Solution Park provides a lot of useful solutions, among them Remote Presentation for Skype solution and powerful Mind Map Exchange solution. The presentation via Skype conference call is a part of Remote Presentation for Skype solution, due to it you are able to share easily your presentation via Skype and to control the slide-show process, which plays synchronously on the computers of all conference call participants. The Mind Map Exchange solution provides a lot of features for importing and exporting the documents between ConceptDraw MINDMAP software and the most popular mindmapping software tools, such as MindJet Mindmanager, Freemind, XMind and others. Thanks to all these abilities the ConceptDraw MINDMAP mind mapping software is perfect for holding the remote learning, remote training, varied web conferences, webinars and team briefings, and to represent any kind of information in a simple and convenient Mind Map form. With ConceptDraw MINDMAP it is easy to deliver the presentation session via Skype and to share the great-looking presentation documents with each conference participant.

How to do presentation via Skype using mindmaps of Mindjet Mindmanager ?

conceptdraw input output capabilities to do skype presentations files mindjet powerpoint ms-word ms-project
Skype application is incredibly popular and successfully used for personal correspondence in all other the world, as well as for solution the working questions in a field of business. The Remote Presentation for Skype solution specially developed for ConceptDraw users and offered by ConceptDraw Solution Park, supplies the ConceptDraw MINDMAP software with perfect possibility to do the Skype conference calls, to share presentations via Skype, to hold the Skype conferences with your team, to represent effectively the Mind Maps of any complexity created in ConceptDraw MINDMAP, as well as in other mindmapping applications, including Mindjet Mindmanager, and to keep the presentation document synchronized between call participants. ConceptDraw MINDMAP gives for the presenter the full control over the slide-show process that plays synchronously on the computers of all Skype conference call participants, the result file is saved at the Presentation History folder on the computer of each participant of a given conference.
The vector stencils library "IVR phones" contains 24 interactive voice response (IVR) telephone icons.
Use it to design your IVR diagrams with ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "IVR phones" is included in the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Desktop phone
Desktop phone, desktop phone,
Dictaphone
Dictaphone, dictaphone, voicemail,
End call
End call, end call,
Fax
Fax, fax,
Incoming call
Incoming call, incoming call,
IP phone
IP phone, IP phone,
Message
Message, message,
Microphone
Microphone, microphone,
Outgoing call
Outgoing call, outgoing call,
Phone
Phone, phone,
Phone bug
Phone bug, phone bug,
Phone call
Phone call, phone call,
Phone help
Phone help, phone help,
Phone keypad
Phone keypad, phone keypad,
Phone message
Phone message, phone message,
Phone ringing
Phone ringing, phone ringing,
Reject call
Reject call, reject call,
Rotary dial phone
Rotary dial phone, rotary dial phone,
Telephone
Telephone, telephone,
Telephone ringing
Telephone ringing, telephone ringing,
Turn off microphone
Turn off microphone, turn off microphone,
Turn off phone
Turn off phone, turn off phone,
Volume control
Volume control, volume control,
24/7
24/7, 24/7,
Used Solutions

Skype Presentation - How To

Remote Presentation for Skype - Sales Call
Video tutorials on ConceptDraw products. Try it today!

How to make great presentation via Skype? ...how it works with ConceptDraw MINDMAP?

conceptdraw input output capabilities making great presentations skype synchronization with freemind xmind mindjet mindmanager
The Brainstorming session is successfully conducted, professional-looking Mind Map is designed, but how to present it to colleagues? The mindmapping software with ability of showing the business presentation via Skype is valuable. The Remote Presentation for Skype solution enhances the ConceptDraw MINDMAP software with useful ability to deliver the presentations via Skype. With it you can make great presentations, develop your own presentation style and remotely present the business documents to all participants of Skype conference call. Simply click the Show Presentation via Skype button in ConceptDraw MINDMAP application, the presentation file will be synchronized and Skype presentation will be demonstrated as a slide show at all computers of Skype conference participants, you need only control the presentation slides. Using current voice call you can tell your presentation story and discuss it. At the end of presentation made via Skype, each participant has its own copy of presentation document file saved in Presentation History folder and will be able to see it again, if he wants.