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This interactive voice response (IVR) flowchart sample shows the store reporting process flow.
"Call centers use IVR systems to identify and segment callers. The ability to identify customers allows services to be tailored according to the customer profile. The caller can be given the option to wait in the queue, choose an automated service, or request a callback. The system may obtain caller line identification (CLI) data from the network to help identify or authenticate the caller. Additional caller authentication data could include account number, personal information, password and biometrics (such as voice print).
When an IVR system answers multiple phone numbers the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script.
IVR also enables customer prioritization. In a system wherein individual customers may have a different status the service will automatically prioritize the individual's call and move customers to the front of a specific queue. Prioritization could also be based on the DNIS and call reason." [Interactive voice response. Wikipedia]
The IVR diagram example "Store reporting flowchart" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR diagram
IVR diagram, web help, task list, shopping bag, phone message, opened letter, money, message, menu block, buttons, menu block, button, menu block, main menu block, end call, calendar, button, access denied,
Used Solutions

interactive voice response system, IVR Interactive Voice Response Diagrams

interactive voice response system, IVR
Interactive Voice Response Diagrams solution extends ConceptDraw PRO v10 software with samples, templates and libraries of ready-to-use vector stencils that help create Interactive Voice Response (IVR) diagrams illustrating in details a work of interactive voice response system, the IVR system’s logical and physical structure, Voice-over-Internet Protocol (VoIP) diagrams, and Action VoIP diagrams with representing voice actions on them, to visualize how the computers interact with callers through voice recognition and dual-tone multi-frequency signaling (DTMF) keypad inputs.
This payment process flowchart example was created on the base of the diagram of payment process using Global Payment Processing Services from the U.S. Securities and Exchange Commission website.
"Global Payment Processing Services. CyberSource Advanced enables merchants to accept payments made by all major credit and debit cards including American Express®, Discover®, Diners Club International®, JCB, MasterCard®, and Visa® cards. Our customers can also accept payment by corporate procurement cards, electronic checks, PayPal® Express Checkout, and the Bill Me Later® service. Merchants that have business models based on subscriptions can utilize the CyberSource recurring billing service with automated account updating services. For merchants selling internationally, we support direct debit, and bank transfers, as well as regional card brands such as Carte Bleue, Carta Si, Dankort, Laser, Solo, and Visa Electron. We provide these services for online, call center, kiosk, integrated voice response (“IVR”), and IP-enabled point of sale (“POS”) transactions."
[www.sec.gov/ Archives/ edgar/ data/ 934280/ 000119312510042764/ d10k.htm]
The flowchart example "Global Payment Solutions" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
Payment process flowchart
Payment process flowchart, web form, vertical moving arrow, u shaped arrow, turn right arrow, turn left arrow, secure payment, right arrow, process step, pay, mobile, manufacturing, man figure, business man, left arrow, junction symbol, invoice, full shopping bag, finance, electronic mall, down arrow, dispatcher, man, dealer, data center, data base, database, credit cards, credit card transactions, coins, cellphone caller, cash register, bent arrow, banknotes, bank, analyze, accept,
Used Solutions
HelpDesk

How to Create a Telecommunication Network Diagram in ConceptDraw PRO

telecommunication network diagram example
Telecommunication network diagram displays components and connections in a telecommunication network: how they are interacted between each other and with end-users. Telecommunication network diagrams usually created by system engineers for planning telecom networks. Also they may be useful for a network management. Telecom network diagram visualizes the level of security and user access to certain eqipment and data within a current network. Telecom network diagram can be used to identify weak points of an entire network or a part of it. ConceptDraw PRO allows you to draw a simple and clear Telecommunication Network diagrams.

Design Element: IVR for Network Diagrams

Network Diagramming Tools, Design Elements - Design Elements - IVR (Win Mac)
ConceptDraw PRO is perfect for software designers and software developers who need to draw IVR Network Diagrams.

telecommunication networking, networking and telecommunications, telecommunications network, computer systems networking and telecommunications Telecommunication Network Diagrams

telecommunication networking, networking and telecommunications, telecommunications network, computer systems networking and telecommunications
Telecommunication Network Diagrams solution extends ConceptDraw PRO software with samples, templates, and great collection of vector stencils to help the specialists in a field of networks and telecommunications, as well as other users to create Computer systems networking and Telecommunication network diagrams for various fields, to organize the work of call centers, to design the GPRS networks and GPS navigational systems, mobile, satellite and hybrid communication networks, to construct the mobile TV networks and wireless broadband networks.
HelpDesk

How to Create an Interactive Voice Response (IVR) Diagram in ConceptDraw PRO

Interactive voice response (IVR) diagram
Interactive Voice Response (IVR) Diagram is used to create and conduct the Interactive Voice Response systems for call-centers and voice mail services. IVR diagrams intended to visualize the logical and physical structure of Interactive voice response systems. ConceptDraw solution for Interactive Voice Response (IVR) Diagram allows you to create and communicate the Interactive Voice Response diagram of any complexity. Interactive Voice Response (IVR) System is a telecommunication technology that enables a computer to automatically process voice and touch phone signals. IVR systems allows users to interact through a computer with various service systems, available by telephone. The objective of IVR system is to reduce customer service costs by delivering self service to customers and guiding them to the information that they look for.
The vector stencils library "HR professions" contains 81 professions pictograms.
Use this HR icon set to draw your HR flowcharts, workflow diagrams, process charts and infographics with the ConceptDraw PRO diagramming and vector drawing software.
The HR pictograms library "HR professions" is included in the HR Flowcharts solution from the Management area of ConceptDraw Solution Park.
Accountant
Accountant, accountant, profession icon,
Actor
Actor, actor, profession icon,
Administrator
Administrator, administrator, profession icon,
Announcer
Announcer, announcer, profession icon,
Archaeologist
Archaeologist, archaeologist, profession icon,
Architect
Architect, architect, profession icon,
Artist
Artist, artist, painter, profession icon,
Baker
Baker, baker, profession icon,
Banker
Banker, banker, profession icon,
Bellboy
Bellboy, bellboy, profession icon,
Biologist
Biologist, biologist, profession icon,
Bookkeeper
Bookkeeper, bookkeeper, profession icon,
Builder
Builder, builder, profession icon,
Businessman
Businessman, businessman, profession icon,
Businesswoman
Businesswoman, businesswoman, profession icon,
Call center operator
Call center operator, call center operator, profession icon,
Cameraman
Cameraman, cameraman, profession icon,
Carpenter
Carpenter, carpenter, profession icon,
Cashier
Cashier, cashier, profession icon,
Chef
Chef, chef, chief-cooker, profession icon,
Chemist
Chemist, chemist, profession icon,
Cleaner
Cleaner, cleaner, profession icon,
Clerk
Clerk, clerk, profession icon,
Consultant
Consultant, consultant, profession icon,
Cook
Cook, cook, profession icon,
Dentist
Dentist, dentist, profession icon,
Director
Director, director, producer, profession icon,
Dispatcher
Dispatcher, reporter, dispatcher, profession icon,
Diver
Diver, diver, profession icon,
Doctor
Doctor, doctor, profession icon,
Driver
Driver, driver, profession icon,
Electrical engineer
Electrical engineer, electrical engineer, electrician, profession icon,
Engineer
Engineer, engineer, profession icon,
Environmental engineer
Environmental engineer, environmental engineer, profession icon,
Farmer
Farmer, farmer, profession icon,
Firefighter
Firefighter, firefighter, profession icon,
Fisherman
Fisherman, fisherman, profession icon,
Florist
Florist, florist, profession icon,
Gardener
Gardener, gardener, profession icon,
Graphic designer
Graphic designer, graphic designer, profession icon,
Guide
Guide, guide, profession icon,
Hairdresser
Hairdresser, hairdresser, profession icon,
Lawyer
Lawyer, lawyer, profession icon,
Librarian
Librarian, librarian, profession icon,
Machine operator
Machine operator, machine operator,
Manager
Manager, manager,
Miner
Miner, miner,
Movie director
Movie director, movie director,
Musician
Musician, musician,
Nuclear engineer
Nuclear engineer, nuclear engineer,
Nurse
Nurse, nurse,
Pharmacist
Pharmacist, pharmacist,
Photographer
Photographer, photographer,
Pilot
Pilot, pilot,
Pizza delivery man
Pizza delivery man, pizza delivery man,
Policeman
Policeman, policeman,
Postman
Postman, postman,
Presenter
Presenter, presenter,
Programmer
Programmer, programmer,
Psychologist
Psychologist, psychologist,
Reporter
Reporter, reporter,
Sailor
Sailor, sailor,
Scientist
Scientist, scientist,
Secretary
Secretary, secretary,
Security guard
Security guard, security guard,
Security officer
Security officer, security officer,
Seller
Seller, seller,
Shop assistant
Shop assistant, shop assistant,
Soldier
Soldier, soldier,
Stewardess
Stewardess, stewardess,
Surgeon
Surgeon, surgeon,
System administrator
System administrator, system administrator, profession icon,
Systems engineer
Systems engineer , systems engineer ,
Tailor
Tailor, tailor,
Teacher
Teacher, teacher,
Technical support representative
Technical support representative, technical support representative,
Waiter
Waiter, waiter,
Waitress
Waitress, waitress,
Watchman
Watchman, watchman,
Worker
Worker, worker,
Writer
Writer, writer,
Used Solutions

computer networks Computer and Networks Area

computer networks
The solutions from Computer and Networks Area of ConceptDraw Solution Park collect samples, templates and vector stencils libraries for drawing computer and network diagrams, schemes and technical drawings.

meter dashboard, quantitative indicators Meter Dashboard

meter dashboard, quantitative indicators
Meter dashboard solution extends ConceptDraw PRO software with templates, samples and vector stencils library with meter indicators for drawing visual dashboards showing quantitative data.

Interactive Voice Response Network Diagram

IVR messaging system network diagram - Computer and Networks solution sample
ConceptDraw solution Computer and Networks provides Interactive Voice Response samples, templates and library of 35 vector stencils for drawing the IVR network diagrams. Use ConceptDraw PRO diagramming and vector drawing software enhanced with solution Computer and Networks to visualize the logical and physical structure of IVR systems for inbound and outbound call centers and voice mail systems.