Call center network diagram

"A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. In addition to a call centre, collective handling of letter, fax, live support software,social media and e-mail at one location is known as a contact centre.
A call centre is operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set or headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI)." [Call centre. Wikipedia]
This call center network diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.

Network scheme

Used Solutions

Computer and Networks >

Telecommunication Network Diagrams

Telecommunication Network Diagrams solution extends ConceptDraw DIAGRAM software with samples, templates, and great collection of vector stencils to help the specialists in a field of networks and telecommunications, as well as other users to create Computer systems networking and Telecommunication network diagrams for various fields, to organize the work of call centers, to design the GPRS networks and GPS navigational systems, mobile, satellite and hybrid communication networks, to construct the mobile TV networks and wireless broadband networks.

Network Diagram Examples

Network diagram is a chart which represents nodes and connections between them in computer network or any telecommunication network, it is a visual depiction of network architecture, physical or logical network topology. There are used common icons for the Network diagrams design, such as icons of various network appliances, computer devices, routers, clouds, peripheral devices, digital devices, etc. Network diagrams can represent networks of different scales (LAN level, WAN level) and detailization. ConceptDraw DIAGRAM diagramming software enhanced with Computer Network Diagrams solution from Computer and Networks area includes huge collection of computer and network templates, design objects and stencils, and numerous quantity of Network diagram examples and samples, among them: Basic Computer Network Diagrams, Communication Network Diagram, Wireless Router Network Diagram, LAN Topology Diagram, Computer Network System Design Diagram, Mobile Satellite Communication Network, Web-based Network Diagram, Hybrid Network Diagram, and many others.

IVR Network Diagram

Interactive Voice Response (IVR) Network Diagram

Telecommunication networks - Vector stencils library

The vector stencils library "Telecommunication networks" contains 32 clipart images of telecommunication network devices and equipment for drawing telecom network diagrams.
"A telecommunications network is a collection of terminal nodes, links and any intermediate nodes which are connected so as to enable telecommunication between the terminals.
The transmission links connect the nodes together. The nodes use circuit switching, message switching or packet switching to pass the signal through the correct links and nodes to reach the correct destination terminal.
Each terminal in the network usually has a unique address so messages or connections can be routed to the correct recipients. The collection of addresses in the network is called the address space." [Telecommunications network. Wikipedia]
The clip art example "Telecommunication networks - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.

Internet

Globe

Base station

Satellite dish

Communications satellite

Wireless cell tower

Radio waves

Cellular phone

Server

Laptop computer

Desktop computer

Car

Satellite truck

House

Office building

Mountain

Tree

User

Call-center

Multi-storey

Antenna

Router

IP phone

Fax

Network cell

IP Camera

Wireless router

Networking device

Used Solutions

Computer and Networks >

Telecommunication Network Diagrams

Interactive Voice Response Network Diagram

ConceptDraw solution Computer and Networks provides Interactive Voice Response samples, templates and library of 35 vector stencils for drawing the IVR network diagrams. Use ConceptDraw DIAGRAM diagramming and vector drawing software enhanced with solution Computer and Networks to visualize the logical and physical structure of IVR systems for inbound and outbound call centers and voice mail systems.

Network Diagramming Software for Design IVR Network Diagrams

ConceptDraw DIAGRAM is perfect for software designers and software developers who need to draw IVR Network Diagrams.

Network Diagram Software IVR Services

Interactive Voice Response (IVR) Services

Computers and network isometric - Vector stencils library

The vector stencils library "Computers and network isometric" contains 56 3D clipart images of computer and network devices and equipment for drawing network diagrams.
The clip art example "Computers and network isometric - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Computer and Networks solution from the Computer and Networks area of ConceptDraw Solution Park.

Laptop

DDCS

Server

Webcam

Wireless Network Storage

Personal computer

VoIP phone

Fax

Plotter

Mobile phone

Feature phone

Printer

Satellite dish

Satellite antenna

Automatic-tracking satellite dish

Wireless access point

Wireless router

Router

Network switch

Network device

Mobile GPS Terminal

GPS phone

Television antenna

Radio tower

Base station

Satellite

In-vehicle satellite telecommunication

Satellite dishes on ship

Airplane

Internet

Man

Woman

Call-center

Honeycomb

Mountain

Radio waves

Tower block

Office building

House

Globe

Wireless security camera

Truck

Tree

Conifer tree

1U hub / switch

2U hub / switch

1U server

2U Server

3U Server

4U Server

Communications satellite

Car

Radio waves

Firewall

Used Solutions

Computer and Networks >

Computer Network Diagrams

HelpDesk

How to Create a Telecommunication Network Diagram

Telecommunication network diagram displays components and connections in a telecommunication network: how they are interacted between each other and with end-users. Telecommunication network diagrams usually created by system engineers for planning telecom networks. Also, they may be useful for a network management. Telecom network diagram visualizes the level of security and user access to certain equipment and data within a current network. Telecom network diagram can be used to identify weak points of an entire network or a part of it. ConceptDraw DIAGRAM allows you to draw a simple and clear Telecommunication Network diagrams.

Design elements - Cisco products additional

The vector stencils library "Cisco products additional" contains 141 symbols of computer network devices and equipment.
"Cisco's products and services focus upon three market segments—Enterprise and Service Provider, Small Business and the Home. ...
Corporate market refers to enterprise networking and service providers.
Borderless networks ... routers, switches, wireless systems, security systems, WAN acceleration, energy and building management systems and media aware networks.
Collaboration ... IP video and phones, TelePresence, HealthPresence, Unified Communications, Call Center systems, Enterprise social networks and Mobile applications.
Datacenter and Virtualization ... Unified Computing, Unified Fabric, Data Centre Switching, Storage Networking and Cloud Computing services.
IP NGN (Next Generation Networks) ... High-end routing and switching for fixed and mobile service provider networks, broadcast video contribution/ distribution, entitlement and content delivery systems. ...
Small businesses include home businesses and (usually technology-based) startups.
Home user refers to individuals or families who require these kinds of services." [Cisco Systems. Wikipedia]
Create the computer network toplogy diagrams using the ConceptDraw PRO diagramming and vector drawing software with the design elements library "Cisco products additional".
The example "Design elements - Cisco products additional" is included in the Cisco Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.

Cisco products additional symbols