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"An example scenario is presented to demonstrate how a common issue tracking system would work:
(1) A customer service technician receives a telephone call, email, or other communication from a customer about a problem. Some applications provide built-in messaging system and automatic error reporting from exception handling blocks.
(2) The technician verifies that the problem is real, and not just perceived. The technician will also ensure that enough information about the problem is obtained from the customer. This information generally includes the environment of the customer, when and how the issue occurs, and all other relevant circumstances.
(3) The technician creates the issue in the system, entering all relevant data, as provided by the customer.
(4) As work is done on that issue, the system is updated with new data by the technician. Any attempt at fixing the problem should be noted in the issue system. Ticket status most likely will be changed from open to pending.
(5) After the issue has been fully addressed, it is marked as resolved in the issue tracking system.
If the problem is not fully resolved, the ticket will be reopened once the technician receives new information from the customer. A Run Book Automation process that implements best practices for these workflows and increases IT personnel effectiveness is becoming very common." [Issue tracking system. Wikipedia]
The UML use case diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
UML use case diagram
UML use case diagram, use case, system boundary, actor,
Used Solutions

agile, project management, project, management, planning, Agile methodology, Scrum; Product Owners, Scrum Masters. PM Agile

agile, project management, project, management, planning, Agile methodology, Scrum; Product Owners, Scrum Masters.
PM Agile solution provides powerful tools for project management, project planning and software development, ensuring support of Agile methods, assisting in holding the Scrum-meetings, collaborative planning sprints, maintaining backlog, calculating and reporting the velocity of the team. Intended for the companies using Agile methodology, specifically Scrum, Product Owners, Scrum Masters, software developers, and management specialists, this solution includes examples demonstrating the main principles of Agile methodology and Scrum, and numerous templates specially developed in ConceptDraw DIAGRAM and ConceptDraw MINDMAP applications. All Agile meetings and documents are powered by the mission of adapted Mind Map templates, tuned for collaborative work of development team. The key diagrams for visualization are made in ConceptDraw DIAGRAM.

Example of DFD for Online Store (Data Flow Diagram) DFD Example

Online Store Data Flow Diagram
Data Flow Diagram (DFD) is a methodology of graphical structural analysis and information systems design, which describes the sources external in respect to the system, recipients of data, logical functions, data flows and data stores that are accessed. DFDs allow to identify relationships between various system's components and are effectively used in business analysis and information systems analysis. They are useful for system’s high-level details modeling, to show how the input data are transformed to output results via the sequence of functional transformations. For description of DFD diagrams are uses two notations — Yourdon and Gane-Sarson, which differ in syntax. Online Store DFD example illustrates the Data Flow Diagram for online store, the interactions between Customers, Visitors, Sellers, depicts User databases and the flows of Website Information. ConceptDraw PRO enhanced with Data Flow Diagrams solution lets you to draw clear and simple example of DFD for Online Store using special libraries of predesigned DFD symbols.
Steps to Creating a Sales Process Flow Chart
Steps to Creating a Sales Process Flow Chart

Project —Task Trees and Dependencies

Project Management Software. Gant Chart - New Product Launch
Users new to ConceptDraw PROJECT will find the Basic lessons an essential platform for familiarizing themselves with the program′s functions. This video lesson will teach you how to set up task trees and dependencies.

Audit Flowchart Symbols

Audit Flowchart Symbols, this is flowchart maker
The audit is a complex process consisting of defined quantity of steps, which have as a final goal the ensuring of success of a certain business project. It includes the independent examination of data, statements and financial performances of an enterprise for a stated purpose. It is convenient to construct the Audit Flowcharts or Audit Diagrams for visual representation and structuring the audit processes. ConceptDraw PRO diagramming software enhanced with Audit Flowcharts solution from the Finance and Accounting area of ConceptDraw Solution Park effectively helps to draw the Audit Diagrams for accounting, finance and money management, the Audit Flowcharts for fiscal information tracking, financial inventories and documenting Six Sigma, the decision making Flow Charts, etc. This solution provides the powerful drawing tools, numerous templates and samples, and large quantity of vector audit flowchart symbols that greatly facilitate the process of representation the audit steps and audit results, and designing efficient and visually appealing Audit Flowcharts.

Scrum

Scrum
What is Scrum? Scrum is the famous agile software development methodology which depicts an iterative and incremental approach for the work on the complex projects. Use ConceptDraw PRO diagramming and vector drawing software extended with SCRUM Workflow solution to draw various types of professional-looking Scrum Charts, Scrum Workflow Diagrams, Scrum Mind Maps, Scrum boards and attractive Scrum Infographics.

Accounting Flowchart Symbols

Accounting Flowchart Symbols
Accounting is a well known and popular tool used for gaining full quantitative information about the finances. The accounting process includes extensive set of activities that begins with transactions and ends with closing of books. It contains all financial information for a given organization, the data about incomes, expenditures, purchases, sales, return, payroll, and many other numerical information. The excellent possibility to create great-looking Accounting Flowcharts is offered by professional ConceptDraw PRO diagramming and vector drawing software. It includes the Accounting Flowcharts solution containing wide variety of predesigned accounting flowchart symbols. All symbols are easy recognizable, commonly used, vector and professionally designed, so are capable effectively save your time and efforts when representing all stages of accounting work process, the flow of data in an organization, accounting procedures and processes, documents, tasks, responsible people, users, components and authorizations.

Cross-Functional Flowchart

Cross-Functional Flowchart. flowchart maker
Use of Cross-Functional Flowchart is a clear way of showing each team member’s responsibilities and how processes get shared or transferred between different responsible people, teams and departments. Use the best flowchart maker ConceptDraw PRO with a range of standardized cross-functional flowchart symbols to create the Cross-Functional Flowcharts simply and to visualize the relationship between a business process and the functional units responsible for that process. To draw the most quickly Cross-Functional Flowcharts, Cross Functional Process Maps, or Cross Functional Process Flow Diagrams, start with a Cross-functional flowchart samples and templates from ConceptDraw Solution Park. The ConceptDraw Arrows10 and RapidDraw technologies will be also useful for you in drawing. ConceptDraw PRO supports designing both types - horizontal and vertical Cross-functional flowcharts. A vertical layout makes the accents mainly on the functional units while a horizontal layout - on the process. If you need a Visio alternative in Mac OS X, try ConceptDraw PRO. Its interface is very intuitive and it’s actually much easier to use than Visio, yet somehow it’s just as powerful if not more so. ConceptDraw PRO performs professional quality work and seamless Visio interaction.
How to Draw a Cross Functional Flowchart using visio alternative ConceptDraw PRO as visio for mac
How to Draw a Cross Functional Flowchart using visio alternative ConceptDraw PRO as visio for mac

Network Visualization with ConceptDraw PRO

Network Visualization
ConceptDraw makes the entire process of network visualization easier thanks to the numerous ready-to-use objects included in the package for presentation of network equipment, LDAP directory symbols and many other objects that symbolize resources in most various representations.

audit flowchart, fiscal flowchart, audit steps, chart audits, chart auditor, auditing process, audit process flowchart, audit planning process Audit Flowcharts

audit flowchart, fiscal flowchart, audit steps, chart audits, chart auditor, auditing process, audit process flowchart, audit planning process
Audit flowcharts solution extends ConceptDraw PRO software with templates, samples and library of vector stencils for drawing the audit and fiscal flow charts.

Kanban Board Software

Kanban Board Software
Kanban Board Software is incredibly useful tool that allows a team to work effective and productive, to analyze and improve the business processes, and visualize the workflows. ConceptDraw PRO with its numerous solutions is a powerful Kanban Board Software! Draw your own professional looking Kanban Board Diagrams quick, easy and effective with useful tools of ConceptDraw PRO diagramming and vector drawing software.

Software Diagrams

Data Flow Diagram
Modern software development begins with designing different software diagrams and also uses a large amount of diagrams in project management and creation graphic documentation. Very popular diagrams that depict a work of applications in various cuts and notations, describe databases and prototype Graphical User Interfaces (GUIs). Software engineering specialists and software designers prefer to use special technical and business graphics tools and applications for easy creation diagrams. One of the most popular is ConceptDraw PRO diagramming and vector drawing software. ConceptDraw PRO offers the possibility of drawing with use of wide range of pre-drawn shapes and smart connectors, which allow to focus not on the process of drawing, but on the task's essence. It is a perfect application for design and document development, planning tasks, visualization of data, design the databases, object-oriented design, creation flowcharts of algorithms, modeling business processes, project management, automation of management and development processes, and for many other tasks.

project management, dashboards, project, project indicators, KPI, key performance indicato PM Dashboards

project management, dashboards, project, project indicators, KPI, key performance indicato
The PM Dashboards solution extends the management boundaries of ConceptDraw PRO and ConceptDraw PROJECT products with an ability to demonstrate changes to the budget status, to show the project progress toward its objectives, to display clearly the identified key performance indicator (KPI) or the set of key performance indicators for any project. This solution provides you with examples and ability to generate three types of visual dashboards reports based on your project data Project Dashboard, Tactical Dashboard, and Radar Chart. By dynamically charting the project’s key performance indicators that are collected on one ConceptDraw PRO document page, all project participants, project managers, team members, team leaders, stakeholders, and the entire organizations, for which this solution is intended, have access to the daily status of projects they are involved in.