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This swim lane diagram sample shows the telecom services process flow.
"Telecommunication is communication at a distance by technological means, particularly through electrical signals or electromagnetic waves. ...
Electrical and electromagnetic telecommunication technologies include telegraph, telephone, and teleprinter, networks, radio, microwave transmission, fiber optics, communications satellites and the Internet." [Telecommunication. Wikipedia]
"A telecommunications service provider or TSP is a type of communications service provider that has traditionally provided telephone and similar services. This category includes incumbent local exchange carriers, competitive local exchange carriers, and mobile wireless communication companies. ...
While some people use the terms "telecom service provider" and "communications service provider" interchangeably, the term TSP generally excludes Internet service providers (ISPs), cable companies, satellite TV, and managed service providers. ...
TSPs provide access to telephone and related communications services." [Telecommunications service provider. Wikipedia]
The cross-functional flowchart example "Providing telecom services" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Cross-Functional Flowcharts solution from the Business Processes area of ConceptDraw Solution Park.
Swin lane diagram
Swin lane diagram, swim lanes, horizontal swimlanes, process, decision,
Used Solutions

interactive voice response system, IVR Interactive Voice Response Diagrams

interactive voice response system, IVR
Interactive Voice Response Diagrams solution extends ConceptDraw DIAGRAM software with samples, templates and libraries of ready-to-use vector stencils that help create Interactive Voice Response (IVR) diagrams illustrating in details a work of interactive voice response system, the IVR system’s logical and physical structure, Voice-over-Internet Protocol (VoIP) diagrams, and Action VoIP diagrams with representing voice actions on them, to visualize how the computers interact with callers through voice recognition and dual-tone multi-frequency signaling (DTMF) keypad inputs.

Amazon Web Services, AWS, Amazon cloud AWS Architecture Diagrams

Amazon Web Services, AWS, Amazon cloud
AWS Architecture Diagrams with powerful drawing tools and numerous predesigned Amazon icons and AWS simple icons is the best for creation the AWS Architecture Diagrams, describing the use of Amazon Web Services or Amazon Cloud Services, their application for development and implementation the systems running on the AWS infrastructure. The multifarious samples give you the good understanding of AWS platform, its structure, services, resources and features, wide opportunities, advantages and benefits from their use; solution’s templates are essential and helpful when designing, description and implementing the AWS infrastructure-based systems. Use them in technical documentation, advertising and marketing materials, in specifications, presentation slides, whitepapers, datasheets, posters, etc.