TQM Diagram Example

"The Process Flow Chart provides a visual representation of the steps in a process. ...
When to Use:
One of the first activities of a process improvement effort is constructing a flowchart. It provides the following benefits:
1- It give you and everyone a clear understanding of the process.
2- Facilitates teamwork and communication.
3- Helps to identify non-value-added operations."
[bexcellence.org/ Flow-Chart.html]
This TQM diagram example shows a business process that can be then analyzed to improve the effectiveness and diagnose quality issues that require resolution.
This example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Total Quality Management (TQM) Diagrams solution from the Quality area of ConceptDraw Solution Park.

This TQM diagram example was redesigned from the illustration of the Highway Performance Monitoring System (HPMS) Field Manual from the website of the Federal Highway Administration (FHWA).
[fhwa.dot.gov/ policyinformation/ hpms/ fieldmanual/ chapter7.cfm]
"Highway Performance Monitoring System (HPMS).
The HPMS is a national level highway information system that includes data on the extent, condition, performance, use and operating characteristics of the nation's highways. The HPMS contains administrative and extent of system information on all public roads, while information on other characteristics is represented in HPMS as a mix of universe and sample data for arterial and collector functional systems. Limited information on travel and paved miles is included in summary form for the lowest functional systems.
HPMS was developed in 1978 as a continuing database, replacing the special biennial condition studies that had been conducted since 1965. The HPMS has been modified several times since its inception. Changes have been made to reflect changes in the highway systems, legislation, and national priorities, to reflect new technology, and to consolidate or streamline reporting requirements." [fhwa.dot.gov/ policyinformation/ hpms.cfm]
The TQM flowchart example "Software workflow diagram" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Total Quality Management (TQM) Diagrams solution from the Quality area of ConceptDraw Solution Park.