This interactive voice response (IVR) diagram sample depicts the architecture of IVR systems. It was designed on the base of the Wikimedia Commons file: IVR-Systemarchitektur.png. [commons.wikimedia.org/ wiki/ File:IVR-Systemarchitektur.png]
This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license. [creativecommons.org/ licenses/ by-sa/ 3.0/ deed.en]
"DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad. ...
Other technologies include using text-to-speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. TTS is computer generated synthesized speech that is no longer the robotic voice traditionally associated with computers. Real voices create the speech in fragments that are spliced together (concatenated) and smoothed before being played to the caller.
An IVR can be deployed in several ways:
1. Equipment installed on the customer premises.
2. Equipment installed in the PSTN (public switched telephone network).
3. Application service provider (ASP) / hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
IVR call flows are created in a variety of ways. A traditional IVR depended upon proprietary programming or scripting languages, whereas modern IVR applications are generated in a similar way to Web pages, using standards such as VoiceXML, CCXML, SRGS and SSML. ...
In telecommunications, an audio response unit (ARU) is a device that provides synthesized voice responses to DTMF keypresses by processing calls based on (a) the call-originator input, (b) information received from a database, and (c) information in the incoming call, such as the time of day.
ARUs increase the number of information calls handled and provide consistent quality in information retrieval." [Interactive voice response. Wikipedia]
The IVR diagram example "IVR systems architecture" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license. [creativecommons.org/ licenses/ by-sa/ 3.0/ deed.en]
"DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad. ...
Other technologies include using text-to-speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. TTS is computer generated synthesized speech that is no longer the robotic voice traditionally associated with computers. Real voices create the speech in fragments that are spliced together (concatenated) and smoothed before being played to the caller.
An IVR can be deployed in several ways:
1. Equipment installed on the customer premises.
2. Equipment installed in the PSTN (public switched telephone network).
3. Application service provider (ASP) / hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
IVR call flows are created in a variety of ways. A traditional IVR depended upon proprietary programming or scripting languages, whereas modern IVR applications are generated in a similar way to Web pages, using standards such as VoiceXML, CCXML, SRGS and SSML. ...
In telecommunications, an audio response unit (ARU) is a device that provides synthesized voice responses to DTMF keypresses by processing calls based on (a) the call-originator input, (b) information received from a database, and (c) information in the incoming call, such as the time of day.
ARUs increase the number of information calls handled and provide consistent quality in information retrieval." [Interactive voice response. Wikipedia]
The IVR diagram example "IVR systems architecture" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Basic Flowchart Symbols and Meaning
Flowcharts are the best for visually representation the business processes and the flow of a custom-order process through various departments within an organization. ConceptDraw PRO diagramming and vector drawing software extended with Flowcharts solution offers the full set of predesigned basic flowchart symbols which are gathered at two libraries: Flowchart and Flowcharts Rapid Draw. Among them are: process, terminator, decision, data, document, display, manual loop, and many other specific symbols. The meaning for each symbol offered by ConceptDraw gives the presentation about their proposed use in professional Flowcharts for business and technical processes, software algorithms, well-developed structures of web sites, Workflow diagrams, Process flow diagram and correlation in developing on-line instructional projects or business process system. Use of ready flow chart symbols in diagrams is incredibly useful - you need simply drag desired from the libraries to your document and arrange them in required order. There are a few serious alternatives to Visio for Mac, one of them is ConceptDraw PRO. It is one of the main contender with the most similar features and capabilities.The vector stencils library "Office pictograms" contains 20 icons of office symbols, stationery, office supplies, writing implement, writing instruments. Use it to draw your business infographics. The example "Office pictograms - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Pictorial infographics solution from the area "What is infographics" in ConceptDraw Solution Park.
The vector stencils library "IVR phones" contains 24 interactive voice response (IVR) telephone icons.
Use it to design your IVR diagrams with ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "IVR phones" is included in the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Use it to design your IVR diagrams with ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "IVR phones" is included in the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
This interactive voice response (IVR) diagram sample illustrates the IVR services.
"IVR systems are typically intended to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are telephone banking, televoting, and credit card services. ...
Voice-Activated Dialing
... (VAD) IVR systems are used to automate routine enquiries to switchboard or PABX (Private Automatic Branch eXchange) operators, and are used in many hospitals and large businesses to reduce the caller waiting time. ...
Entertainment and information.
Some of the largest installed IVR platforms are used for televoting on television game shows, ... which can generate enormous call spikes. Often, the network provider will have to deploy call gapping in the PSTN to prevent network overload. ...
Anonymous access.
IVR systems allow callers to obtain data relatively anonymously. Hospitals and clinics have used IVR systems to allow callers to receive anonymous access to test results. ...
Clinical trials.
IVR systems are used by pharmaceutical companies and contract research organizations to conduct clinical trials and manage the large volumes of data generated. ... Applications include patient randomization and drug supply management. ...
Outbound calling.
IVR systems can be used for outbound calls, as IVR systems are more intelligent than many predictive dialer systems, and can use Call Progress Detection to recognize different line conditions...
Other common IVR services include:
Mobile - Pay-As-You-Go account funding; registration; mobile purchases, such as ring tones and logos;
Banking - balance, payments, transfers, transaction history;
Retail & Entertainment - orders, bookings, credit & debit card payments;
Utilities - meter readings; account look-up, history and balance, payment, consumption history;
Travel — ticket booking, flight information, check-in;
Weather forecasts, water, road and ice conditions" [Interactive voice response. Wikipedia]
The IVR diagram example "IVR services" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
"IVR systems are typically intended to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are telephone banking, televoting, and credit card services. ...
Voice-Activated Dialing
... (VAD) IVR systems are used to automate routine enquiries to switchboard or PABX (Private Automatic Branch eXchange) operators, and are used in many hospitals and large businesses to reduce the caller waiting time. ...
Entertainment and information.
Some of the largest installed IVR platforms are used for televoting on television game shows, ... which can generate enormous call spikes. Often, the network provider will have to deploy call gapping in the PSTN to prevent network overload. ...
Anonymous access.
IVR systems allow callers to obtain data relatively anonymously. Hospitals and clinics have used IVR systems to allow callers to receive anonymous access to test results. ...
Clinical trials.
IVR systems are used by pharmaceutical companies and contract research organizations to conduct clinical trials and manage the large volumes of data generated. ... Applications include patient randomization and drug supply management. ...
Outbound calling.
IVR systems can be used for outbound calls, as IVR systems are more intelligent than many predictive dialer systems, and can use Call Progress Detection to recognize different line conditions...
Other common IVR services include:
Mobile - Pay-As-You-Go account funding; registration; mobile purchases, such as ring tones and logos;
Banking - balance, payments, transfers, transaction history;
Retail & Entertainment - orders, bookings, credit & debit card payments;
Utilities - meter readings; account look-up, history and balance, payment, consumption history;
Travel — ticket booking, flight information, check-in;
Weather forecasts, water, road and ice conditions" [Interactive voice response. Wikipedia]
The IVR diagram example "IVR services" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
The vector stencils library "Office equipment" contains 33 shapes of office equipment, electronics and accessories. Use these shapes for drawing office floor plans and equipment layouts in the ConceptDraw PRO diagramming and vector drawing software extended with the Office Layout Plans solution from the Building Plans area of ConceptDraw Solution Park.
The vector stenvils library "Outlets" contains 57 symbols of electrical outlets.
Use these shapes for drawing building interior design, electrical floor plans and layouts of AC power plugs and sockets in the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Outlets" is included in the Electric and Telecom Plans solution from the Building Plans area of ConceptDraw Solution Park.
Use these shapes for drawing building interior design, electrical floor plans and layouts of AC power plugs and sockets in the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Outlets" is included in the Electric and Telecom Plans solution from the Building Plans area of ConceptDraw Solution Park.
Wireless Networking for Mac
ConceptDraw PRO is a Wireless Network Drawing Mac OS software.The vector stencils library "IVR mobile" contains 36 interactive voice response (IVR) mobile and telecommunication icons. Use it to design your IVR diagrams with ConceptDraw PRO diagramming and vector drawing software.
"Mobile telephony is the provision of telephone services to phones which may move around freely rather than stay fixed in one location. Mobile phones connect to a terrestrial cellular network of base stations (cell sites), whereas satellite phones connect to orbiting satellites. Both networks are interconnected to the public switched telephone network (PSTN) to allow any phone in the world to be dialed." [Mobile telephony. Wikipedia]
The IVR diagram symbols example "Design elements - IVR mobile" is included in the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
"Mobile telephony is the provision of telephone services to phones which may move around freely rather than stay fixed in one location. Mobile phones connect to a terrestrial cellular network of base stations (cell sites), whereas satellite phones connect to orbiting satellites. Both networks are interconnected to the public switched telephone network (PSTN) to allow any phone in the world to be dialed." [Mobile telephony. Wikipedia]
The IVR diagram symbols example "Design elements - IVR mobile" is included in the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
The vector stencils library "IVR phones" contains 24 interactive voice response (IVR) telephone icons. Use it to design your IVR diagrams with ConceptDraw PRO diagramming and vector drawing software.
"Telephony is the field of technology involving the development, application, and deployment of telecommunication services for the purpose of electronic transmission of voice, fax, or data, between distant parties." [Telephony. Wikipedia]
The IVR diagram symbols example "Design elements - IVR phones" is included in the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
"Telephony is the field of technology involving the development, application, and deployment of telecommunication services for the purpose of electronic transmission of voice, fax, or data, between distant parties." [Telephony. Wikipedia]
The IVR diagram symbols example "Design elements - IVR phones" is included in the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
The vector stencils library "Telecom" contains 20 telecommunication icons. Use it to design your IT and telecom illustrations and infographics with ConceptDraw PRO diagramming and vector drawing software.
"Telecommunication is the transmission of signs, signals, writings, images and sounds or intelligence of any nature by wire, radio, optical or other electromagnetic systems, as defined by the International Telecommunication Union (ITU).
Telecommunication occurs when the exchange of information between communication participants includes the use of technology. It is transmitted either electrically over physical media, such as cables, or via electromagnetic radiation. Such transmission paths are often divided into communication channels which afford the advantages of multiplexing. ...
Modern technologies for long-distance communication usually involve electrical and electromagnetic technologies, such as telegraph, telephone, and teleprinter, networks, radio, microwave transmission, fiber optics, and communications satellites." [Telecommunication. Wikipedia]
The telecommunication icon set example "Design elements - Telecom" is included in the Computers and Communications solution from the Illustration area of ConceptDraw Solution Park.
"Telecommunication is the transmission of signs, signals, writings, images and sounds or intelligence of any nature by wire, radio, optical or other electromagnetic systems, as defined by the International Telecommunication Union (ITU).
Telecommunication occurs when the exchange of information between communication participants includes the use of technology. It is transmitted either electrically over physical media, such as cables, or via electromagnetic radiation. Such transmission paths are often divided into communication channels which afford the advantages of multiplexing. ...
Modern technologies for long-distance communication usually involve electrical and electromagnetic technologies, such as telegraph, telephone, and teleprinter, networks, radio, microwave transmission, fiber optics, and communications satellites." [Telecommunication. Wikipedia]
The telecommunication icon set example "Design elements - Telecom" is included in the Computers and Communications solution from the Illustration area of ConceptDraw Solution Park.
The vector stencils library "Video and audio" contains 50 symbols of devices and equipment.
Use it for drawing audio and video system layouts, cabling floor plans, electrical circuit schematic and wiring diagrams in the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Video and audio" is included in the Electric and Telecom Plans solution from the Building Plans area of ConceptDraw Solution Park.
Use it for drawing audio and video system layouts, cabling floor plans, electrical circuit schematic and wiring diagrams in the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Video and audio" is included in the Electric and Telecom Plans solution from the Building Plans area of ConceptDraw Solution Park.
The vector stencils library "Transport map" contains 96 pictograms for drawing transport maps.
Use it in your spatial infographics for visual representation of transport schemes and plans as metro maps in the ConceptDraw PRO diagramming and vector drawing software extended with the Spatial Infographics solution from the area "What is Infographics" of ConceptDraw Solution Park.
Use it in your spatial infographics for visual representation of transport schemes and plans as metro maps in the ConceptDraw PRO diagramming and vector drawing software extended with the Spatial Infographics solution from the area "What is Infographics" of ConceptDraw Solution Park.
The vector stencils library "Office pictograms" contains 20 icons of office symbols, stationery, office supplies, writing implement, writing instruments. Use it to draw your business infographics. The example "Office pictograms - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Pictorial infographics solution from the area "What is infographics" in ConceptDraw Solution Park.
The vector stenvils library "Outlets" contains 57 symbols of electrical outlets.
Use these shapes for drawing building interior design, electrical floor plans and layouts of AC power plugs and sockets in the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Outlets" is included in the Electric and Telecom Plans solution from the Building Plans area of ConceptDraw Solution Park.
Use these shapes for drawing building interior design, electrical floor plans and layouts of AC power plugs and sockets in the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Outlets" is included in the Electric and Telecom Plans solution from the Building Plans area of ConceptDraw Solution Park.
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