Interactive Voice Response Diagrams

Interactive Voice Response Diagrams solution extends ConceptDraw PRO v10 with samples, templates and library of ready-to-use vector stencils to help create Interactive Voice Response (IVR) diagrams illustrating a work of interactive voice response system, Voice-over-Internet Protocol (VoIP) diagrams and Action VoIP diagrams with representing voice actors on them.

Interactive Voice Response Network Diagram

IVR messaging system network diagram - Computer and Networks solution sample

ConceptDraw solution Computer and Networks provides Interactive Voice Response samples, templates and library of 35 vector stencils for drawing the IVR network diagrams. Use ConceptDraw PRO diagramming and vector drawing software enhanced with solution Computer and Networks to visualize the logical and physical structure of IVR systems for inbound and outbound call centers and voice mail systems.

Cisco Multimedia, Voice, Phone. Cisco icons, shapes, stencils and symbols

Cisco Network Diagram. Design Elements - Cisco Multimedia, Voice, Phone (Win Mac)

The ConceptDraw vector stencils library Cisco Multimedia, Voice, Phone contains equipment symbols for drawing the computer network diagrams.

Interactive Voice Response System

How to represent the Interactive Voice Response System? The commonly used way is to draw the IVR diagram. You can draw it manually in a graphic editor, but ConceptDraw PRO diagramming and vector drawing software offers you the more effective way - to use the powerful tools of the Interactive Voice Response Diagrams Solution for ConceptDraw Solution Park.

Voice Actors

ConceptDraw PRO extended with Interactive Voice Response Diagrams Solution is a powerful software which provides a set of helpful tools for designing IVR and VoIP diagrams and visual representing the voice actors on them.

Interactive voice response (IVR) networks. Computer and Network Examples

Interactive Voice Response (IVR) is a system of the prerecorded voice messages that allows a computer to interact with humans. IVR performs the function of the routing calls within a call center, using the information entered by the customer on the phone keypad in the touchtone mode. This example was created in ConceptDraw PRO using the Computer and Networks Area of ConceptDraw Solution Park and show the Interactive Voice Response (IVR) network.

Interactive voice response diagram - Template

"Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad.
In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions. IVR systems deployed in the network are sized to handle large call volumes.
IVR technology is also being introduced into automobile systems for hands-free operation. Current deployment in automobiles revolves around satellite navigation, audio and mobile phone systems.
It is common in industries that have recently entered the telecommunications industry to refer to an automated attendant as an IVR. The terms, however, are distinct and mean different things to traditional telecommunications professionals, whereas emerging telephony and VoIP professionals often use the term IVR as a catch-all to signify any kind of telephony menu, even a basic automated attendant. The term voice response unit (VRU), is sometimes used as well." [Interactive voice response. Wikipedia]
The interactive voice response (IVR) diagram template for the ConceptDraw PRO diagramming and vector drawing software is included in the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.

IVR diagram template

Used Solutions

Computer and Networks >

Interactive Voice Response Diagrams

Design elements - Cisco multimedia, voice, phone

The vector stencils library "Cisco multimedia, voice, phone" contains 29 equipment symbols: Phone, Phone-appliance, Phone/ Fax, Phone feature, Phone Ethernet, Mobile access phone, PC video, Camera, Video camera, Cellular phone, Fax, IP phone, Set Top Box (STB), Television, Speaker, Microphone, Headphones, Phone Polycom, Broadband Fixed Wireless (BBFW), Pager, Class 4/ 5 switch, Hoot phone, Turret, Softphone, IP Softphone, BBFW media, Gatekeeper.
Use it to create the computer network diagrams using the ConceptDraw PRO diagramming and vector drawing software.
The example "Design elements - Cisco multimedia, voice, phone" is included in the Cisco Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.

Cisco multimedia, voice, phone symbols

Used Solutions

Computer and Networks >

Cisco Network Diagrams

What is IVR?

What is IVR? The Interactive voice response (IVR) is a popular and widely used technology which allows a computer to detect voice and keypad inputs, so it makes possible the interactions between computer and humans through the use of voice and dual-tone multi-frequency (DTMF) signals. For illustrating the logical and physical structure of IVR systems are used the IVR diagrams. ConceptDraw PRO software extended with Interactive Voice Response Diagrams solution allows you to make the IVR Diagrams quickly and easily.

HelpDesk

How to Create an Interactive Voice Response (IVR) Diagram in ConceptDraw PRO

Interactive Voice Response (IVR) Diagram is used to create and conduct the Interactive Voice Response systems for call-centers and voice mail services. IVR diagrams intended to visualize the logical and physical structure of Interactive voice response systems. ConceptDraw solution for Interactive Voice Response (IVR) Diagram allows you to create and communicate the Interactive Voice Response diagram of any complexity. Interactive Voice Response (IVR) System is a telecommunication technology that enables a computer to automatically process voice and touch phone signals. IVR systems allows users to interact through a computer with various service systems, available by telephone. The objective of IVR system is to reduce customer service costs by delivering self service to customers and guiding them to the information that they look for.

Cisco multimedia, voice, phone - Vector stencils library

The vector stencils library "Cisco multimedia, voice, phone" contains 29 equipment symbols: Phone, Phone-appliance, Phone/ Fax, Phone feature, Phone Ethernet, Mobile access phone, PC video, Camera, Video camera, Cellular phone, Fax, IP phone, Set Top Box (STB), Television, Speaker, Microphone, Headphones, Phone Polycom, Broadband Fixed Wireless (BBFW), Pager, Class 4/ 5 switch, Hoot phone, Turret, Softphone, IP Softphone, BBFW media, Gatekeeper.
The symbols example "Cisco multimedia, voice, phone - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Cisco Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ computer-networks-cisco

Phone

Phone appliance

Phone/Fax

Phone feature

Phone 2

Phone Ethernet

Mobile access IP phone

PC video

Camera

Video camera

Cellular phone

Fax

IP phone

Set-top box (STB)

Television

Speaker

Microphone

Headphones

Phone Polycom

BBFW

Pager

Class 4/5 switch

HootPhone

Turret

Softphone

IP softphone

BBFW media

Gatekeeper

Microphone, blue

Used Solutions

Computer and Networks >

Cisco Network Diagrams

Network Diagramming Software for Design IVR Network Diagrams

Network Diagramming Software, Design Elements - IVR (Windows, Macintosh)

ConceptDraw PRO is perfect for software designers and software developers who need to draw IVR Network Diagrams.

IVR

ConceptDraw PRO is a powerful diagramming and vector drawing software. Now, supplied with Interactive Voice Response Diagrams solution from the Computer and Networks area, ConceptDraw PRO became ideal for construction the IVR diagrams.

Store reporting flowchart

This interactive voice response (IVR) flowchart sample shows the store reporting process flow.
"Call centers use IVR systems to identify and segment callers. The ability to identify customers allows services to be tailored according to the customer profile. The caller can be given the option to wait in the queue, choose an automated service, or request a callback. The system may obtain caller line identification (CLI) data from the network to help identify or authenticate the caller. Additional caller authentication data could include account number, personal information, password and biometrics (such as voice print).
When an IVR system answers multiple phone numbers the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script.
IVR also enables customer prioritization. In a system wherein individual customers may have a different status the service will automatically prioritize the individual's call and move customers to the front of a specific queue. Prioritization could also be based on the DNIS and call reason." [Interactive voice response. Wikipedia]
The IVR diagram example "Store reporting flowchart" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.

IVR diagram