House of Quality

This house of quality sample illustrates competative assessment of voice of the customer (VOC).
It was designed on the base of the figure 3-6 in Lecture "How QFD helps in product quality improvement?" from the website of National Programme on Technology Enhanced
Learning (NPTEL), India. [nptel.ac.in/ courses/ 110101010/ downloads/ mod3/ Module%20 III-Lec1.pdf]
Distributed under Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0) [creativecommons.org/ licenses/ by-sa/ 4.0/ ]
"The customer’s competitive assessment (Figure 3-6) is a pair of table (or graph) that depicts how competitive products compare with current organization product status on specific VOC. The customer competitive assessment is the block of columns corresponding to each customer requirement in the house of quality on the right side of the relationship matrix, The numbers 1 through 5 are listed in the competitive evaluation column to indicate a rating of 1 for worst and 5 for best. The customer competitive assessment is a good way to determine if the customer voice has been met (as compared to best competitor) and identify areas to improvement for future design." [nptel.ac.in/ courses/ 110101010/ modules/ module3/ lec1/ 1.8.html]
The HOQ example "House of Quality - customer’s competitive assessment" was designed using ConceptDraw PRO software extended with House of Quality solution from Quality area of ConceptDraw PRO Solution Park.

The vector stencils library "Scrum clipart" contains 93 icons.
Use this scrum clip art set to design your agile software development diagrams and infographics.
"Scrum is an iterative and incremental agile software development framework for managing product development. It ... enables teams to self-organize by encouraging physical co-location or close online collaboration of all team members, as well as daily face-to-face communication among all team members and disciplines in the project.
A key principle of scrum is its recognition that during production processes, the customers can change their minds about what they want and need (often called requirements volatility), and that unpredicted challenges cannot be easily addressed in a traditional predictive or planned manner. As such, scrum adopts an empirical approach — accepting that the problem cannot be fully understood or defined, focusing instead on maximizing the team's ability to deliver quickly, to respond to emerging requirements and to adapt to evolving technologies and changes in market conditions." [Scrum (software development). Wikipedia]
The icons sample "Design elements - Scrum clipart" is included in the Scrum solution from the Project Management area of ConceptDraw Solution Park.

This house of quality sample illustrates VOC vs. technical requirements.
It was designed on the base of the figure 3-3 in Lecture "How QFD helps in product quality improvement?" from the website of National Programme on Technology Enhanced
Learning (NPTEL), India. [nptel.ac.in/ courses/ 110101010/ downloads/ mod3/ Module%20 III-Lec1.pdf]
Distributed under Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0) [creativecommons.org/ licenses/ by-sa/ 4.0/ ]
"As the customer needs and expectations are expressed in terms of customer requirements, the QFD team needs to come up with engineering characteristics (HOW’s) that will affect one or more of the customer requirements. Each engineering characteristic must directly affect a customer perception (VOC) and be expressed in measurable terms.
Implementation of the customer requirements in design is difficult until they are translated into counterpart technical characteristics. Counterpart technical characteristics are an expression of the voice of the customer in technical language and specifications. For example, a customer requirement for an automobile might be a smooth ride. This is rather an abstract statement, which is important from the point of view of selling an automobile. Technical characteristics for a smooth ride can be appropriate dampening, anti-roll, and stability requirements. These are the primary technical descriptors or characteristics. Engineering knowledge and brainstorming among engineering staff’s is a suggested method for determining technical characteristics. Figure 3-3 shows the different technical requirements which can address all VOC for the bike stem design." [nptel.ac.in/ courses/ 110101010/ modules/ module3/ lec1/ 1.5.html]
The HOQ example "House of Quality - VOC vs. Technical Requirements" was designed using ConceptDraw PRO software extended with House of Quality solution from Quality area of ConceptDraw PRO Solution Park.