Software development with ConceptDraw PRO
Modern software development requires creation of large amount of graphic documentation, these are the diagrams describing the work of applications in various notations and cuts, also GUI design and documentation on project management. ConceptDraw PRO technical and business graphics application possesses powerful tools for software development and designing technical documentation for object-oriented projects. Solutions included to the Software Development area of ConceptDraw Solution Park provide the specialists with possibility easily and quickly create graphic documentation. They deliver effective help in drawing thanks to the included package of templates, samples, examples, and libraries with numerous ready-to-use vector objects that allow easily design class hierarchies, object hierarchies, visual object-oriented designs, flowcharts, GUI designs, database designs, visualize the data with use of the most popular notations, including the UML and Booch notations, easy manage the development projects, automate projection and development.This vector stencils library contains 184 round icons.
Use it to design cloud computing infographics and diagrams with ConceptDraw PRO software.
"Though service-oriented architecture advocates "everything as a service" (with the acronyms EaaS or XaaS or simply aas), cloud-computing providers offer their "services" according to different models, which happen to form a stack: infrastructure-, platform- and software-as-a-service.
Infrastructure as a service (IaaS)
In the most basic cloud-service model ... providers of IaaS offer computers — physical or (more often) virtual machines — and other resources. IaaS refers to online services that abstract the user from the details of infrastructure like physical computing resources, location, data partitioning, scaling, security, backup etc.
Platform as a service (PaaS)
PaaS vendors offer a development environment to application developers. The provider typically develops toolkit and standards for development and channels for distribution and payment. In the PaaS models, cloud providers deliver a computing platform, typically including operating system, programming-language execution environment, database, and web server. Application developers can develop and run their software solutions on a cloud platform without the cost and complexity of buying and managing the underlying hardware and software layers.
Software as a service (SaaS)
In the software as a service (SaaS) model, users gain access to application software and databases. Cloud providers manage the infrastructure and platforms that run the applications. SaaS is sometimes referred to as "on-demand software" and is usually priced on a pay-per-use basis or using a subscription fee.
In the SaaS model, cloud providers install and operate application software in the cloud and cloud users access the software from cloud clients. Cloud users do not manage the cloud infrastructure and platform where the application runs. This eliminates the need to install and run the application on the cloud user's own computers, which simplifies maintenance and support. Cloud applications differ from other applications in their scalability — which can be achieved by cloning tasks onto multiple virtual machines at run-time to meet changing work demand." [Cloud computing. Wikipedia]
The vector stencils library "Cloud round icons" is included in the Cloud Computing Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Use it to design cloud computing infographics and diagrams with ConceptDraw PRO software.
"Though service-oriented architecture advocates "everything as a service" (with the acronyms EaaS or XaaS or simply aas), cloud-computing providers offer their "services" according to different models, which happen to form a stack: infrastructure-, platform- and software-as-a-service.
Infrastructure as a service (IaaS)
In the most basic cloud-service model ... providers of IaaS offer computers — physical or (more often) virtual machines — and other resources. IaaS refers to online services that abstract the user from the details of infrastructure like physical computing resources, location, data partitioning, scaling, security, backup etc.
Platform as a service (PaaS)
PaaS vendors offer a development environment to application developers. The provider typically develops toolkit and standards for development and channels for distribution and payment. In the PaaS models, cloud providers deliver a computing platform, typically including operating system, programming-language execution environment, database, and web server. Application developers can develop and run their software solutions on a cloud platform without the cost and complexity of buying and managing the underlying hardware and software layers.
Software as a service (SaaS)
In the software as a service (SaaS) model, users gain access to application software and databases. Cloud providers manage the infrastructure and platforms that run the applications. SaaS is sometimes referred to as "on-demand software" and is usually priced on a pay-per-use basis or using a subscription fee.
In the SaaS model, cloud providers install and operate application software in the cloud and cloud users access the software from cloud clients. Cloud users do not manage the cloud infrastructure and platform where the application runs. This eliminates the need to install and run the application on the cloud user's own computers, which simplifies maintenance and support. Cloud applications differ from other applications in their scalability — which can be achieved by cloning tasks onto multiple virtual machines at run-time to meet changing work demand." [Cloud computing. Wikipedia]
The vector stencils library "Cloud round icons" is included in the Cloud Computing Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
This reflected ceiling plan example shows the lighting scheme of computer lab with overhead projector. It was drawn on the base of the RCP from website of Elon University, Elon, NC.
[elon.edu/ docs/ e-web/ bft/ cmdept/ Reflected%20 Ceiling.JPG]
"An overhead projector is a variant of slide projector that is used to display images to an audience. ...
Use in education.
The overhead projector facilitates an easy low-cost interactive environment for educators. Teaching materials can be pre-printed on plastic sheets, upon which the educator can directly write using a non-permanent, washable color marking pen. This saves time, since the transparency can be pre-printed and used repetitively, rather than having materials written manually before each class.
The overhead is typically placed at a comfortable writing height for the educator and allows the educator to face the class, facilitating better communication between the students and teacher. The enlarging features of the projector allow the educator to write in a comfortable small script in a natural writing position rather than writing in an overly large script on a blackboard and having to constantly hold his arm out in midair to write on the blackboard.
When the transparency sheet is full of written or drawn material, it can simply be replaced with a new, fresh sheet with more pre-printed material, again saving class time vs a blackboard that would need to be erased and teaching materials rewritten by the educator. Following the class period, the transparencies are easily restored to their original unused state by washing off with soap and water." [Overhead projector. Wikipedia]
The classroom reflected ceiling plan example "Computer lab RCP" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Reflected Ceiling Plans solution from the Building Plans area of ConceptDraw Solution Park.
[elon.edu/ docs/ e-web/ bft/ cmdept/ Reflected%20 Ceiling.JPG]
"An overhead projector is a variant of slide projector that is used to display images to an audience. ...
Use in education.
The overhead projector facilitates an easy low-cost interactive environment for educators. Teaching materials can be pre-printed on plastic sheets, upon which the educator can directly write using a non-permanent, washable color marking pen. This saves time, since the transparency can be pre-printed and used repetitively, rather than having materials written manually before each class.
The overhead is typically placed at a comfortable writing height for the educator and allows the educator to face the class, facilitating better communication between the students and teacher. The enlarging features of the projector allow the educator to write in a comfortable small script in a natural writing position rather than writing in an overly large script on a blackboard and having to constantly hold his arm out in midair to write on the blackboard.
When the transparency sheet is full of written or drawn material, it can simply be replaced with a new, fresh sheet with more pre-printed material, again saving class time vs a blackboard that would need to be erased and teaching materials rewritten by the educator. Following the class period, the transparencies are easily restored to their original unused state by washing off with soap and water." [Overhead projector. Wikipedia]
The classroom reflected ceiling plan example "Computer lab RCP" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Reflected Ceiling Plans solution from the Building Plans area of ConceptDraw Solution Park.
This example was designed on the base of the workflow diagram from the North Carolina Office of the State Controller website. [osc.nc.gov/ sigdocs/ sig_ docs/ documentation/ policies_ procedures/ flow.html]
"Grants are non-repayable funds or products disbursed by one party (grant makers), often a government department, corporation, foundation or trust, to a recipient, often (but not always) a nonprofit entity, educational institution, business or an individual. In order to receive a grant, some form of "Grant Writing" often referred to as either a proposal or an application is required. ...
Most grants are made to fund a specific project and require some level of compliance and reporting. The grant writing process involves an applicant submitting a proposal (or submission) to a potential funder, either on the applicant's own initiative or in response to a Request for Proposal from the funder. Other grants can be given to individuals, such as victims of natural disasters or individuals who seek to open a small business. Sometimes grant makers require grant seekers to have some form of tax-exempt status, be a registered nonprofit organization or a local government. ...
Project-related funding involving business, communities, and individuals is often arranged by application either in writing or online." [Grant (money). Wikipedia]
The workflow diagram example "Grant Accounting: business process flow" was created using ConceptDraw PRO software extended with the Business Process Workflow Diagrams solution from the Business Processes area of ConceptDraw Solution Park.
"Grants are non-repayable funds or products disbursed by one party (grant makers), often a government department, corporation, foundation or trust, to a recipient, often (but not always) a nonprofit entity, educational institution, business or an individual. In order to receive a grant, some form of "Grant Writing" often referred to as either a proposal or an application is required. ...
Most grants are made to fund a specific project and require some level of compliance and reporting. The grant writing process involves an applicant submitting a proposal (or submission) to a potential funder, either on the applicant's own initiative or in response to a Request for Proposal from the funder. Other grants can be given to individuals, such as victims of natural disasters or individuals who seek to open a small business. Sometimes grant makers require grant seekers to have some form of tax-exempt status, be a registered nonprofit organization or a local government. ...
Project-related funding involving business, communities, and individuals is often arranged by application either in writing or online." [Grant (money). Wikipedia]
The workflow diagram example "Grant Accounting: business process flow" was created using ConceptDraw PRO software extended with the Business Process Workflow Diagrams solution from the Business Processes area of ConceptDraw Solution Park.
"An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".
A ticket element, within an issue tracking system, is a running report on a particular problem, its status, and other relevant data. They are commonly created in a help desk or call center environment and almost always have a unique reference number, also known as a case, issue or call log number which is used to allow the user or help staff to quickly locate, add to or communicate the status of the user's issue or request.
These tickets are so called because of their origin as small cards within a traditional wall mounted work planning system when this kind of support started. Operators or staff receiving a call or query from a user would fill out a small card with the user's details and a brief summary of the request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request." [Issue tracking system. Wikipedia]
The BPMN 2.0 (Business Process Model and Notation) diagram example "Trouble ticket system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Business Process Diagram solution from the Business Processes area of ConceptDraw Solution Park.
A ticket element, within an issue tracking system, is a running report on a particular problem, its status, and other relevant data. They are commonly created in a help desk or call center environment and almost always have a unique reference number, also known as a case, issue or call log number which is used to allow the user or help staff to quickly locate, add to or communicate the status of the user's issue or request.
These tickets are so called because of their origin as small cards within a traditional wall mounted work planning system when this kind of support started. Operators or staff receiving a call or query from a user would fill out a small card with the user's details and a brief summary of the request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request." [Issue tracking system. Wikipedia]
The BPMN 2.0 (Business Process Model and Notation) diagram example "Trouble ticket system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Business Process Diagram solution from the Business Processes area of ConceptDraw Solution Park.
HelpDesk
How to Input Data from MS Excel Into a Mind Map
Many people apply Excel documents to store data in the form of hierarchical lists. With ConceptDraw MINDMAP you can easily turn the linear structure of an Excel table in a radial structure of mind map ConceptDraw MINDMAP will create a mind map file (CDMZ) from your Excel (XLS) file. If you keep your information in the Microsoft Excel files, you can import them into ConceptDraw MINDMAP, converting the columns and rows to a hierarchical structured mind map. If you have multiple individual sheets in your Excel workbook, ConceptDraw MINDMAP will turn them into a single multi-page mind map. ConceptDraw MINDMAP lets you import an entire Microsoft® Excel file as well as insert data from the selected cells.HelpDesk
How to Add a Block Diagram to a PowerPoint Presentation Using ConceptDraw PRO
A block diagram is a useful tool both in designing new processes, and in improving existing. A block diagram is a type of chart, which is often used in presentations, because of its universality - the graphic blocks can be applied to many processes.The PowerPoint presentation of major process steps and key process participants can be very informative and helpful. Using ConceptDraw PRO, you can easily convert a block diagram to MS PowerPoint presentation.This interactive voice response (IVR) flowchart sample shows the store reporting process flow.
"Call centers use IVR systems to identify and segment callers. The ability to identify customers allows services to be tailored according to the customer profile. The caller can be given the option to wait in the queue, choose an automated service, or request a callback. The system may obtain caller line identification (CLI) data from the network to help identify or authenticate the caller. Additional caller authentication data could include account number, personal information, password and biometrics (such as voice print).
When an IVR system answers multiple phone numbers the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script.
IVR also enables customer prioritization. In a system wherein individual customers may have a different status the service will automatically prioritize the individual's call and move customers to the front of a specific queue. Prioritization could also be based on the DNIS and call reason." [Interactive voice response. Wikipedia]
The IVR diagram example "Store reporting flowchart" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
"Call centers use IVR systems to identify and segment callers. The ability to identify customers allows services to be tailored according to the customer profile. The caller can be given the option to wait in the queue, choose an automated service, or request a callback. The system may obtain caller line identification (CLI) data from the network to help identify or authenticate the caller. Additional caller authentication data could include account number, personal information, password and biometrics (such as voice print).
When an IVR system answers multiple phone numbers the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script.
IVR also enables customer prioritization. In a system wherein individual customers may have a different status the service will automatically prioritize the individual's call and move customers to the front of a specific queue. Prioritization could also be based on the DNIS and call reason." [Interactive voice response. Wikipedia]
The IVR diagram example "Store reporting flowchart" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
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