This purchase order processing UML activity diagram was created on the base of activity diagram from the software architecture documentation wiki of the Software Engineering Institute (SEI) of Carnegie Mellon University (CMU).
[wiki.sei.cmu.edu/ sad/ index.php/ Image:PurchaseOrderActivityDiagram.png]
"A purchase order (PO) is a commercial document and first official offer issued by a buyer to a seller, indicating types, quantities, and agreed prices for products or services. Acceptance of a purchase order by a seller forms a contract between the buyer and seller, so no contract exists until the purchase order is accepted. It is used to control the purchasing of products and services from external suppliers.
Creating a purchase order is typically the first step of the purchase to pay process in an ERP system." [Purchase order. Wikipedia]
This purchase order processing UML activity diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the ATM UML Diagrams solution from the Software Development area of ConceptDraw Solution Park.
[wiki.sei.cmu.edu/ sad/ index.php/ Image:PurchaseOrderActivityDiagram.png]
"A purchase order (PO) is a commercial document and first official offer issued by a buyer to a seller, indicating types, quantities, and agreed prices for products or services. Acceptance of a purchase order by a seller forms a contract between the buyer and seller, so no contract exists until the purchase order is accepted. It is used to control the purchasing of products and services from external suppliers.
Creating a purchase order is typically the first step of the purchase to pay process in an ERP system." [Purchase order. Wikipedia]
This purchase order processing UML activity diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the ATM UML Diagrams solution from the Software Development area of ConceptDraw Solution Park.
This UML sequence diagram of order processing center (OPC) was created on the base of sequence diagram from the software architecture documentation wiki of the Software Engineering Institute (SEI) of Carnegie Mellon University (CMU).
[wiki.sei.cmu.edu/ sad/ index.php/ Image:OPCRuntimeRefinementView_ PP2.png]
"Order processing is the process or work-flow associated with the picking, packing and delivery of the packed items to a shipping carrier. Order processing is a key element of order fulfillment. Order processing operations or facilities are commonly called "distribution centers"." [Order processing. Wikipedia]
This order processing center UML sequence diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the ATM UML Diagrams solution from the Software Development area of ConceptDraw Solution Park.
[wiki.sei.cmu.edu/ sad/ index.php/ Image:OPCRuntimeRefinementView_ PP2.png]
"Order processing is the process or work-flow associated with the picking, packing and delivery of the packed items to a shipping carrier. Order processing is a key element of order fulfillment. Order processing operations or facilities are commonly called "distribution centers"." [Order processing. Wikipedia]
This order processing center UML sequence diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the ATM UML Diagrams solution from the Software Development area of ConceptDraw Solution Park.
"An automated teller machine or automatic teller machine" (ATM) (American, Australian, Singaporean, Indian, and Hiberno-English), also known as an automated banking machine (ABM) (Canadian English), cash machine, cashpoint, cashline or hole in the wall (British, South African, and Sri Lankan English), is an electronic telecommunications device that enables the clients of a financial institution to perform financial transactions without the need for a cashier, human clerk or bank teller.
On most modern ATMs, the customer is identified by inserting a plastic ATM card with a magnetic stripe or a plastic smart card with a chip that contains a unique card number and some security information such as an expiration date or CVVC (CVV). Authentication is provided by the customer entering a personal identification number (PIN). The newest ATM at Royal Bank of Scotland allows customers to withdraw cash up to £100 without a card by inputting a six-digit code requested through their smartphones.
Using an ATM, customers can access their bank accounts in order to make cash withdrawals, get debit card cash advances, and check their account balances as well as purchase pre-paid mobile phone credit. If the currency being withdrawn from the ATM is different from that which the bank account is denominated in (e.g.: Withdrawing Japanese yen from a bank account containing US dollars), the money will be converted at an official wholesale exchange rate. Thus, ATMs often provide one of the best possible official exchange rates for foreign travellers, and are also widely used for this purpose." [Automated teller machine. Wikipedia]
The UML activity diagram example "Cash withdrawal from ATM" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
On most modern ATMs, the customer is identified by inserting a plastic ATM card with a magnetic stripe or a plastic smart card with a chip that contains a unique card number and some security information such as an expiration date or CVVC (CVV). Authentication is provided by the customer entering a personal identification number (PIN). The newest ATM at Royal Bank of Scotland allows customers to withdraw cash up to £100 without a card by inputting a six-digit code requested through their smartphones.
Using an ATM, customers can access their bank accounts in order to make cash withdrawals, get debit card cash advances, and check their account balances as well as purchase pre-paid mobile phone credit. If the currency being withdrawn from the ATM is different from that which the bank account is denominated in (e.g.: Withdrawing Japanese yen from a bank account containing US dollars), the money will be converted at an official wholesale exchange rate. Thus, ATMs often provide one of the best possible official exchange rates for foreign travellers, and are also widely used for this purpose." [Automated teller machine. Wikipedia]
The UML activity diagram example "Cash withdrawal from ATM" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
The vector stencils library "Bank UML sequence diagram" contains 34 shapes for drawing UML sequence diagrams.
Use it for object-oriented modeling of your bank information system.
"A sequence diagram shows, as parallel vertical lines (lifelines), different processes or objects that live simultaneously, and, as horizontal arrows, the messages exchanged between them, in the order in which they occur. This allows the specification of simple runtime scenarios in a graphical manner.
Diagram building blocks.
If the lifeline is that of an object, it demonstrates a role. Leaving the instance name blank can represent anonymous and unnamed instances.
Messages, written with horizontal arrows with the message name written above them, display interaction. Solid arrow heads represent synchronous calls, open arrow heads represent asynchronous messages, and dashed lines represent reply messages. ...
Activation boxes, or method-call boxes, are opaque rectangles drawn on top of lifelines to represent that processes are being performed in response to the message (ExecutionSpecifications in UML).
Objects calling methods on themselves use messages and add new activation boxes on top of any others to indicate a further level of processing.
When an object is destroyed (removed from memory), an X is drawn on top of the lifeline, and the dashed line ceases to be drawn below it ...
A message sent from outside the diagram can be represented by a message originating from a filled-in circle (found message in UML) or from a border of the sequence diagram (gate in UML)." [Sequence diagram. Wikipedia]
This example of UML sequence diagram symbols for the ConceptDraw PRO diagramming and vector drawing software is included in the ATM UML Diagrams solution from the Software Development area of ConceptDraw Solution Park.
Use it for object-oriented modeling of your bank information system.
"A sequence diagram shows, as parallel vertical lines (lifelines), different processes or objects that live simultaneously, and, as horizontal arrows, the messages exchanged between them, in the order in which they occur. This allows the specification of simple runtime scenarios in a graphical manner.
Diagram building blocks.
If the lifeline is that of an object, it demonstrates a role. Leaving the instance name blank can represent anonymous and unnamed instances.
Messages, written with horizontal arrows with the message name written above them, display interaction. Solid arrow heads represent synchronous calls, open arrow heads represent asynchronous messages, and dashed lines represent reply messages. ...
Activation boxes, or method-call boxes, are opaque rectangles drawn on top of lifelines to represent that processes are being performed in response to the message (ExecutionSpecifications in UML).
Objects calling methods on themselves use messages and add new activation boxes on top of any others to indicate a further level of processing.
When an object is destroyed (removed from memory), an X is drawn on top of the lifeline, and the dashed line ceases to be drawn below it ...
A message sent from outside the diagram can be represented by a message originating from a filled-in circle (found message in UML) or from a border of the sequence diagram (gate in UML)." [Sequence diagram. Wikipedia]
This example of UML sequence diagram symbols for the ConceptDraw PRO diagramming and vector drawing software is included in the ATM UML Diagrams solution from the Software Development area of ConceptDraw Solution Park.
The vector stencils library "Bank UML deployment diagram" contains 10 shapes for drawing UML deployment diagrams.
Use it for object-oriented modeling of your bank information system.
"A deployment diagram in the Unified Modeling Language models the physical deployment of artifacts on nodes. To describe a web site, for example, a deployment diagram would show what hardware components ("nodes") exist (e.g., a web server, an application server, and a database server), what software components ("artifacts") run on each node (e.g., web application, database), and how the different pieces are connected (e.g. JDBC, REST, RMI).
The nodes appear as boxes, and the artifacts allocated to each node appear as rectangles within the boxes. Nodes may have subnodes, which appear as nested boxes. A single node in a deployment diagram may conceptually represent multiple physical nodes, such as a cluster of database servers.
There are two types of Nodes:
1. Device Node.
2. Execution Environment Node.
Device nodes are physical computing resources with processing memory and services to execute software, such as typical computers or mobile phones. An execution environment node (EEN) is a software computing resource that runs within an outer node and which itself provides a service to host and execute other executable software elements." [Deployment diagram. Wikipedia]
This example of UML deployment diagram symbols for the ConceptDraw PRO diagramming and vector drawing software is included in the ATM UML Diagrams solution from the Software Development area of ConceptDraw Solution Park.
Use it for object-oriented modeling of your bank information system.
"A deployment diagram in the Unified Modeling Language models the physical deployment of artifacts on nodes. To describe a web site, for example, a deployment diagram would show what hardware components ("nodes") exist (e.g., a web server, an application server, and a database server), what software components ("artifacts") run on each node (e.g., web application, database), and how the different pieces are connected (e.g. JDBC, REST, RMI).
The nodes appear as boxes, and the artifacts allocated to each node appear as rectangles within the boxes. Nodes may have subnodes, which appear as nested boxes. A single node in a deployment diagram may conceptually represent multiple physical nodes, such as a cluster of database servers.
There are two types of Nodes:
1. Device Node.
2. Execution Environment Node.
Device nodes are physical computing resources with processing memory and services to execute software, such as typical computers or mobile phones. An execution environment node (EEN) is a software computing resource that runs within an outer node and which itself provides a service to host and execute other executable software elements." [Deployment diagram. Wikipedia]
This example of UML deployment diagram symbols for the ConceptDraw PRO diagramming and vector drawing software is included in the ATM UML Diagrams solution from the Software Development area of ConceptDraw Solution Park.
This vector stencils library contains 195 cloud computing icons.
Use it to design cloud computing infographic and diagrams with ConceptDraw PRO software.
"Cloud computing, also on-demand computing, is a kind of Internet-based computing that provides shared processing resources and data to computers and other devices on demand. It is a model for enabling ubiquitous, on-demand access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications and services), which can be rapidly provisioned and released with minimal management effort. Cloud computing and storage solutions provide users and enterprises with various capabilities to store and process their data in third-party data centers.
Cloud computing has become a highly demanded service or utility due to the advantages of high computing power, cheap cost of services, high performance, scalability, accessibility as well as availability." [Cloud computing. Wikipedia]
The vector stencils library "Cloud clipart" is included in the Cloud Computing Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Use it to design cloud computing infographic and diagrams with ConceptDraw PRO software.
"Cloud computing, also on-demand computing, is a kind of Internet-based computing that provides shared processing resources and data to computers and other devices on demand. It is a model for enabling ubiquitous, on-demand access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications and services), which can be rapidly provisioned and released with minimal management effort. Cloud computing and storage solutions provide users and enterprises with various capabilities to store and process their data in third-party data centers.
Cloud computing has become a highly demanded service or utility due to the advantages of high computing power, cheap cost of services, high performance, scalability, accessibility as well as availability." [Cloud computing. Wikipedia]
The vector stencils library "Cloud clipart" is included in the Cloud Computing Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
"Credits and deposits.
To add credit to an account by bringing cash to a bank in person, the account holder can fill a small credit slip or deposit slip. The total amount of each note and coin is counted and entered on the slip, along with who it is paid in by and the date. The cash and details are counted and checked by the teller at the bank, if everything is in order the deposit is credited to the account, the credit slip is then kept by the bank and the credit slip booklet is stamped with the date and then returned to the account holder.An account holder uses their passbook to record their history of transactions with their bank." [Passbook. Wikipedia]
The UML activity diagram example "Deposit slip processing" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
To add credit to an account by bringing cash to a bank in person, the account holder can fill a small credit slip or deposit slip. The total amount of each note and coin is counted and entered on the slip, along with who it is paid in by and the date. The cash and details are counted and checked by the teller at the bank, if everything is in order the deposit is credited to the account, the credit slip is then kept by the bank and the credit slip booklet is stamped with the date and then returned to the account holder.An account holder uses their passbook to record their history of transactions with their bank." [Passbook. Wikipedia]
The UML activity diagram example "Deposit slip processing" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
The vector stencils library "Bank UML activity diagram" contains 32 shapes of UML activity diagram.
Use it for object-oriented modeling of your bank information system.
"Activity diagrams are constructed from a limited number of shapes, connected with arrows. The most important shape types:
* rounded rectangles represent actions;
* diamonds represent decisions;
* bars represent the start (split) or end (join) of concurrent activities;
* a black circle represents the start (initial state) of the workflow;
* an encircled black circle represents the end (final state).
Arrows run from the start towards the end and represent the order in which activities happen.
Activity diagrams may be regarded as a form of flowchart. Typical flowchart techniques lack constructs for expressing concurrency. However, the join and split symbols in activity diagrams only resolve this for simple cases; the meaning of the model is not clear when they are arbitrarily combined with decisions or loops.
While in UML 1.x, activity diagrams were a specialized form of state diagrams, in UML 2.x, the activity diagrams were reformalized to be based on Petri net-like semantics, increasing the scope of situations that can be modeled using activity diagrams. These changes cause many UML 1.x activity diagrams to be interpreted differently in UML 2.x." [Activity diagram. Wikipedia]
This example of UML activity diagram symbols for the ConceptDraw PRO diagramming and vector drawing software is included in the ATM UML Diagrams solution from the Software Development area of ConceptDraw Solution Park.
Use it for object-oriented modeling of your bank information system.
"Activity diagrams are constructed from a limited number of shapes, connected with arrows. The most important shape types:
* rounded rectangles represent actions;
* diamonds represent decisions;
* bars represent the start (split) or end (join) of concurrent activities;
* a black circle represents the start (initial state) of the workflow;
* an encircled black circle represents the end (final state).
Arrows run from the start towards the end and represent the order in which activities happen.
Activity diagrams may be regarded as a form of flowchart. Typical flowchart techniques lack constructs for expressing concurrency. However, the join and split symbols in activity diagrams only resolve this for simple cases; the meaning of the model is not clear when they are arbitrarily combined with decisions or loops.
While in UML 1.x, activity diagrams were a specialized form of state diagrams, in UML 2.x, the activity diagrams were reformalized to be based on Petri net-like semantics, increasing the scope of situations that can be modeled using activity diagrams. These changes cause many UML 1.x activity diagrams to be interpreted differently in UML 2.x." [Activity diagram. Wikipedia]
This example of UML activity diagram symbols for the ConceptDraw PRO diagramming and vector drawing software is included in the ATM UML Diagrams solution from the Software Development area of ConceptDraw Solution Park.
The vector stencils library "Bank UML package diagram" contains 5 shapes for drawing UML package diagrams.
Use it for object-oriented modeling of your bank information system.
"A package diagram in the Unified Modeling Language depicts the dependencies between the packages that make up a model.
In addition to the standard UML Dependency relationship, there are two special types of dependencies defined between packages:
* package import,
* package merge.
Elements.
1. Package: a general purpose mechanism for organizing model elements & diagrams into groups. It provides an encapsulated namespace within which all the names must be unique. It is used to group semantically related elements. It is a namespace as well as an element that can be contained in other packages' namespaces.
2. Class: a representation of an object that reflects its structure and behavior within the system. It is a template from which running instances are created. Classes usually describe the logical structure of the system.
3. Interface: a specification of behavior. An implementation class must be written to support the behavior of an interface class.
4. Object: an instance of a class. It is often used in analysis to represent an artifact or other item.
5. Table: a stereotyped class." [Package diagram. Wikipedia]
This example of UML package diagram symbols for the ConceptDraw PRO diagramming and vector drawing software is included in the ATM UML Diagrams solution from the Software Development area of ConceptDraw Solution Park.
Use it for object-oriented modeling of your bank information system.
"A package diagram in the Unified Modeling Language depicts the dependencies between the packages that make up a model.
In addition to the standard UML Dependency relationship, there are two special types of dependencies defined between packages:
* package import,
* package merge.
Elements.
1. Package: a general purpose mechanism for organizing model elements & diagrams into groups. It provides an encapsulated namespace within which all the names must be unique. It is used to group semantically related elements. It is a namespace as well as an element that can be contained in other packages' namespaces.
2. Class: a representation of an object that reflects its structure and behavior within the system. It is a template from which running instances are created. Classes usually describe the logical structure of the system.
3. Interface: a specification of behavior. An implementation class must be written to support the behavior of an interface class.
4. Object: an instance of a class. It is often used in analysis to represent an artifact or other item.
5. Table: a stereotyped class." [Package diagram. Wikipedia]
This example of UML package diagram symbols for the ConceptDraw PRO diagramming and vector drawing software is included in the ATM UML Diagrams solution from the Software Development area of ConceptDraw Solution Park.
This vector stencils library contains 32 SysML symbols.
Use it to design your sequence diagrams using ConceptDraw PRO diagramming and vector drawing software.
"A sequence diagram shows, as parallel vertical lines (lifelines), different processes or objects that live simultaneously, and, as horizontal arrows, the messages exchanged between them, in the order in which they occur. This allows the specification of simple runtime scenarios in a graphical manner. ...
If the lifeline is that of an object, it demonstrates a role. Leaving the instance name blank can represent anonymous and unnamed instances.
Messages, written with horizontal arrows with the message name written above them, display interaction. Solid arrow heads represent synchronous calls, open arrow heads represent asynchronous messages, and dashed lines represent reply messages. If a caller sends a synchronous message, it must wait until the message is done, such as invoking a subroutine. If a caller sends an asynchronous message, it can continue processing and doesn’t have to wait for a response. Asynchronous calls are present in multithreaded applications and in message-oriented middleware. Activation boxes, or method-call boxes, are opaque rectangles drawn on top of lifelines to represent that processes are being performed in response to the message (ExecutionSpecifications in UML).
Objects calling methods on themselves use messages and add new activation boxes on top of any others to indicate a further level of processing.
When an object is destroyed (removed from memory), an X is drawn on top of the lifeline, and the dashed line ceases to be drawn below it (this is not the case in the first example though). It should be the result of a message, either from the object itself, or another.
A message sent from outside the diagram can be represented by a message originating from a filled-in circle (found message in UML) or from a border of the sequence diagram (gate in UML)." [Sequence diagram. Wikipedia]
The vector stencils library "Sequence diagram" is included in the SysML solution from the Software Development area of ConceptDraw Solution Park.
Use it to design your sequence diagrams using ConceptDraw PRO diagramming and vector drawing software.
"A sequence diagram shows, as parallel vertical lines (lifelines), different processes or objects that live simultaneously, and, as horizontal arrows, the messages exchanged between them, in the order in which they occur. This allows the specification of simple runtime scenarios in a graphical manner. ...
If the lifeline is that of an object, it demonstrates a role. Leaving the instance name blank can represent anonymous and unnamed instances.
Messages, written with horizontal arrows with the message name written above them, display interaction. Solid arrow heads represent synchronous calls, open arrow heads represent asynchronous messages, and dashed lines represent reply messages. If a caller sends a synchronous message, it must wait until the message is done, such as invoking a subroutine. If a caller sends an asynchronous message, it can continue processing and doesn’t have to wait for a response. Asynchronous calls are present in multithreaded applications and in message-oriented middleware. Activation boxes, or method-call boxes, are opaque rectangles drawn on top of lifelines to represent that processes are being performed in response to the message (ExecutionSpecifications in UML).
Objects calling methods on themselves use messages and add new activation boxes on top of any others to indicate a further level of processing.
When an object is destroyed (removed from memory), an X is drawn on top of the lifeline, and the dashed line ceases to be drawn below it (this is not the case in the first example though). It should be the result of a message, either from the object itself, or another.
A message sent from outside the diagram can be represented by a message originating from a filled-in circle (found message in UML) or from a border of the sequence diagram (gate in UML)." [Sequence diagram. Wikipedia]
The vector stencils library "Sequence diagram" is included in the SysML solution from the Software Development area of ConceptDraw Solution Park.
The vector stencils library "Bank UML component diagram" contains 13 shapes for drawing UML component diagrams.
Use it for object-oriented modeling of your bank information system.
"A component is something required to execute a stereotype function. Examples of stereotypes in components include executables, documents, database tables, files, and library files.
Components are wired together by using an assembly connector to connect the required interface of one component with the provided interface of another component. This illustrates the service consumer - service provider relationship between the two components. ...
When using a component diagram to show the internal structure of a component, the provided and required interfaces of the encompassing component can delegate to the corresponding interfaces of the contained components. ...
Symbols.
This may have a visual stereotype in the top right of the rectangle of a small rectangle with two even smaller rectangles jutting out on the left.
The lollipop, a small circle on a stick represents an implemented or provided interface. The socket symbol is a semicircle on a stick that can fit around the lollipop. This socket is a dependency or needed interface." [Component diagram. Wikipedia]
This example of UML component diagram symbols for the ConceptDraw PRO diagramming and vector drawing software is included in the ATM UML Diagrams solution from the Software Development area of ConceptDraw Solution Park.
Use it for object-oriented modeling of your bank information system.
"A component is something required to execute a stereotype function. Examples of stereotypes in components include executables, documents, database tables, files, and library files.
Components are wired together by using an assembly connector to connect the required interface of one component with the provided interface of another component. This illustrates the service consumer - service provider relationship between the two components. ...
When using a component diagram to show the internal structure of a component, the provided and required interfaces of the encompassing component can delegate to the corresponding interfaces of the contained components. ...
Symbols.
This may have a visual stereotype in the top right of the rectangle of a small rectangle with two even smaller rectangles jutting out on the left.
The lollipop, a small circle on a stick represents an implemented or provided interface. The socket symbol is a semicircle on a stick that can fit around the lollipop. This socket is a dependency or needed interface." [Component diagram. Wikipedia]
This example of UML component diagram symbols for the ConceptDraw PRO diagramming and vector drawing software is included in the ATM UML Diagrams solution from the Software Development area of ConceptDraw Solution Park.
Storage area networks (SAN). Computer and Network Examples
A Storage area network (SAN) is a dedicated network that provides access to data storage and operations only on the block level. SAN usually has own network of storage devices/elements and disk arrays that are connected with each other and to a remote data-sharing network. SANs are widely used for enhancing the storage devices (optical jukeboxes, disk arrays, tape libraries) that are accessible for networked servers. This example was created in ConceptDraw DIAGRAM using the Computer and Networks Area of ConceptDraw Solution Park. It shows the hybrid of Storage area network (SAN) and Network Attached Storage (NAS) technologies."Activity diagrams are graphical representations of workflows of stepwise activities and actions with support for choice, iteration and concurrency. In the Unified Modeling Language, activity diagrams are intended to model both computational and organisational processes (i.e. workflows). Activity diagrams show the overall flow of control." [Activity diagram. Wikipedia]
The UML activity diagram example "Catalogue creation process" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
The UML activity diagram example "Catalogue creation process" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
"An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".
A ticket element, within an issue tracking system, is a running report on a particular problem, its status, and other relevant data. They are commonly created in a help desk or call center environment and almost always have a unique reference number, also known as a case, issue or call log number which is used to allow the user or help staff to quickly locate, add to or communicate the status of the user's issue or request.
These tickets are so called because of their origin as small cards within a traditional wall mounted work planning system when this kind of support started. Operators or staff receiving a call or query from a user would fill out a small card with the user's details and a brief summary of the request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request." [Issue tracking system. Wikipedia]
The UML activity diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
A ticket element, within an issue tracking system, is a running report on a particular problem, its status, and other relevant data. They are commonly created in a help desk or call center environment and almost always have a unique reference number, also known as a case, issue or call log number which is used to allow the user or help staff to quickly locate, add to or communicate the status of the user's issue or request.
These tickets are so called because of their origin as small cards within a traditional wall mounted work planning system when this kind of support started. Operators or staff receiving a call or query from a user would fill out a small card with the user's details and a brief summary of the request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request." [Issue tracking system. Wikipedia]
The UML activity diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
"An example scenario is presented to demonstrate how a common issue tracking system would work:
(1) A customer service technician receives a telephone call, email, or other communication from a customer about a problem. Some applications provide built-in messaging system and automatic error reporting from exception handling blocks.
(2) The technician verifies that the problem is real, and not just perceived. The technician will also ensure that enough information about the problem is obtained from the customer. This information generally includes the environment of the customer, when and how the issue occurs, and all other relevant circumstances.
(3) The technician creates the issue in the system, entering all relevant data, as provided by the customer.
(4) As work is done on that issue, the system is updated with new data by the technician. Any attempt at fixing the problem should be noted in the issue system. Ticket status most likely will be changed from open to pending.
(5) After the issue has been fully addressed, it is marked as resolved in the issue tracking system.
If the problem is not fully resolved, the ticket will be reopened once the technician receives new information from the customer. A Run Book Automation process that implements best practices for these workflows and increases IT personnel effectiveness is becoming very common." [Issue tracking system. Wikipedia]
The UML use case diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
(1) A customer service technician receives a telephone call, email, or other communication from a customer about a problem. Some applications provide built-in messaging system and automatic error reporting from exception handling blocks.
(2) The technician verifies that the problem is real, and not just perceived. The technician will also ensure that enough information about the problem is obtained from the customer. This information generally includes the environment of the customer, when and how the issue occurs, and all other relevant circumstances.
(3) The technician creates the issue in the system, entering all relevant data, as provided by the customer.
(4) As work is done on that issue, the system is updated with new data by the technician. Any attempt at fixing the problem should be noted in the issue system. Ticket status most likely will be changed from open to pending.
(5) After the issue has been fully addressed, it is marked as resolved in the issue tracking system.
If the problem is not fully resolved, the ticket will be reopened once the technician receives new information from the customer. A Run Book Automation process that implements best practices for these workflows and increases IT personnel effectiveness is becoming very common." [Issue tracking system. Wikipedia]
The UML use case diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
This example of UML class diagram models bank account system.
"A bank account is a financial account between a bank customer and a financial institution. A bank account can be a deposit account, a credit card, or any other type of account offered by a financial institution. The financial transactions which have occurred within a given period of time on a bank account are reported to the customer on a bank statement and the balance of the account at any point in time is the financial position of the customer with the institution. a fund that a customer has entrusted to a bank and from which the customer can make withdrawals." [Bank account. Wikipedia]
This bank account system UML class diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the ATM UML Diagrams solution from the Software Development area of ConceptDraw Solution Park.
"A bank account is a financial account between a bank customer and a financial institution. A bank account can be a deposit account, a credit card, or any other type of account offered by a financial institution. The financial transactions which have occurred within a given period of time on a bank account are reported to the customer on a bank statement and the balance of the account at any point in time is the financial position of the customer with the institution. a fund that a customer has entrusted to a bank and from which the customer can make withdrawals." [Bank account. Wikipedia]
This bank account system UML class diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the ATM UML Diagrams solution from the Software Development area of ConceptDraw Solution Park.
"A schedule or timetable is a basic time management tool consisting of a list of times at which possible tasks, events, or actions are intended to take place, or a sequence of events in the chronological order in which such things are intended to take place. The process of creating a schedule - deciding how to order these tasks and how to commit resources between the variety of possible tasks - is called scheduling, and a person responsible for making a particular schedule may be called a scheduler. Making and following schedules is a fundamental human activity, and learning to do these things effectively is one of the most basic life skills. There are a wide variety of situations in which schedules are necessary, or at least useful.
Schedules are useful for both short periods, such as a daily or weekly schedule, and for long term planning with respect to periods of several months or years. They are often made using a calendar, where the person making the schedule can note the dates and times at which various events are planned to occur. Schedules that do not set forth specific times for events to occur may instead list an expected order in which events either can or must take place." [Schedule. Wikipedia]
The UML sequence diagram example "Checking process" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
Schedules are useful for both short periods, such as a daily or weekly schedule, and for long term planning with respect to periods of several months or years. They are often made using a calendar, where the person making the schedule can note the dates and times at which various events are planned to occur. Schedules that do not set forth specific times for events to occur may instead list an expected order in which events either can or must take place." [Schedule. Wikipedia]
The UML sequence diagram example "Checking process" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
"A swim lane (or swimlane) is a visual element used in process flow diagrams, or flowcharts, that visually distinguishes responsibilities for sub-processes of a business process. Swim lanes may be arranged either horizontally or vertically. In the accompanying example, the swimlanes are named Customer, Sales, Contracts, Legal, and Fulfillment, and are arranged vertically. ...
When used to diagram a business process that involves more than one department, swimlanes often serve to clarify not only the steps and who is responsible for each one, but also how delays, mistakes or cheating are most likely to occur.
Many process modeling methodologies utilize the concept of swimlanes, as a mechanism to organize activities into separate visual categories in order to illustrate different functional capabilities or responsibilities (organisational roles). Swimlanes are used in Business Process Modeling Notation (BPMN) and Unified Modeling Language activity diagram modeling methodologies." [Swim lane. Wikipedia]
The template "UML activity diagram (swimlanes)" for the ConceptDraw PRO diagramming and vector drawing software is included in the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ software-uml
When used to diagram a business process that involves more than one department, swimlanes often serve to clarify not only the steps and who is responsible for each one, but also how delays, mistakes or cheating are most likely to occur.
Many process modeling methodologies utilize the concept of swimlanes, as a mechanism to organize activities into separate visual categories in order to illustrate different functional capabilities or responsibilities (organisational roles). Swimlanes are used in Business Process Modeling Notation (BPMN) and Unified Modeling Language activity diagram modeling methodologies." [Swim lane. Wikipedia]
The template "UML activity diagram (swimlanes)" for the ConceptDraw PRO diagramming and vector drawing software is included in the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ software-uml
"Microsoft Management Console is a component of Windows 2000 and its successors that provides system administrators and advanced users an interface for configuring and monitoring the system.
Snap-ins and consoles.
The management console can host Component Object Model components called snap-ins. Most of Microsoft's administration tools are implemented as MMC snap-ins. Third parties can also implement their own snap-ins using the MMC's application programming interfaces published on the Microsoft Developer Network's web site." [Microsoft Management Console. Wikipedia]
The UML activity diagram example "Snap in process" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
Snap-ins and consoles.
The management console can host Component Object Model components called snap-ins. Most of Microsoft's administration tools are implemented as MMC snap-ins. Third parties can also implement their own snap-ins using the MMC's application programming interfaces published on the Microsoft Developer Network's web site." [Microsoft Management Console. Wikipedia]
The UML activity diagram example "Snap in process" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
UML Business Process
UML diagrams of business processes. The Rapid UML solution provides diagram examples, templates and vector stencils libraries for quick and easy drawing all types of UML 2.x and 1.x diagrams: UML activity diagrams, UML communication (collaboration) diagrams, UML component diagrams, UML composite structure diagrams, UML deployment diagrams, UML interaction overview diagrams, UML object diagrams, UML package diagrams, UML sequence diagrams, UML state machine diagrams, UML timing diagrams, UML use case diagrams.- Uml Diagrams Wikipedia
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