Products Solutions Samples Buy
✕
This site uses cookies. By continuing to browse the ConceptDraw site you are agreeing to our Use of Site Cookies.
Try ConceptDraw Free
"A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. In addition to a call centre, collective handling of letter, fax, live support software,social media and e-mail at one location is known as a contact centre.
A call centre is operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set or headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI)." [Call centre. Wikipedia]
This call center network diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Network scheme
Network scheme, server, radio waves, laptop computer, notebook, globe, Internet, cellular phone, mobile phone, call-center, call operator, woman, Internet, cloud,
Used Solutions
The vector stencils library "Telecom" contains 20 telecommunication icons.
Use it to design your IT and telecom illustrations and infographics with ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Telecom" is included in the Computers and Communications solution from the Illustration area of ConceptDraw Solution Park.
Call center
Call center, call center, help center,
Support center
Support center, support center,
Hotline
Hotline, hotline,
Phone receiver
Phone receiver, phone receiver,
Digital phone
Digital phone, digital phone,
Cordless phone
Cordless phone, cordless phone,
Landline phone
Landline phone, telecommunication, landline phone,
Walkie Talkie
Walkie Talkie, walkie talkie,
Police radio
Police radio, police radio,
Aviation
Aviation, aviation,
Base station
Base station, base station,
Communication tower
Communication tower, communication tower, signal tower, wifi antenna,
Dish antenna
Dish antenna, dish antenna,
Satellite
Satellite, satellite,
Global communication
Global communication, global communication, network,
Broadcasting
Broadcasting, broadcasting,
Active PC
Active PC, active pc, select computer,
Antenna TV
Antenna TV, antenna tv,
Transportation
Transportation, transportation, bus,
Rocket
Rocket, rocket,
Used Solutions

IVR Network Diagram

IVR network diagram - Computer and Networks solution
Interactive Voice Response (IVR) Network Diagram
"An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".
A ticket element, within an issue tracking system, is a running report on a particular problem, its status, and other relevant data. They are commonly created in a help desk or call center environment and almost always have a unique reference number, also known as a case, issue or call log number which is used to allow the user or help staff to quickly locate, add to or communicate the status of the user's issue or request.
These tickets are so called because of their origin as small cards within a traditional wall mounted work planning system when this kind of support started. Operators or staff receiving a call or query from a user would fill out a small card with the user's details and a brief summary of the request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request." [Issue tracking system. Wikipedia]
The UML activity diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
UML activity diagram
UML activity diagram, initial, final, decision, merge, action,
Used Solutions

Network Diagram Software IVR Services

IVR services network diagram - Computer and Networks solution sample
Interactive Voice Response (IVR) Services
The vector stencils library "Telecommunication networks" contains 32 clipart images of telecommunication network devices and equipment for drawing telecom network diagrams.
"A telecommunications network is a collection of terminal nodes, links and any intermediate nodes which are connected so as to enable telecommunication between the terminals.
The transmission links connect the nodes together. The nodes use circuit switching, message switching or packet switching to pass the signal through the correct links and nodes to reach the correct destination terminal.
Each terminal in the network usually has a unique address so messages or connections can be routed to the correct recipients. The collection of addresses in the network is called the address space." [Telecommunications network. Wikipedia]
The clip art example "Telecommunication networks - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Internet
Internet, Internet, cloud,
Globe
Globe, globe, Internet,
Base station
Base station, base station,
Satellite dish
Satellite dish, satellite dish,
Satellite dish
Satellite dish, satellite dish,
Communications satellite
Communications satellite, satellite,
Wireless cell tower
Wireless cell tower,
Radio waves
Radio waves, radio waves,
Radio waves
Radio waves, radio waves,
Cellular phone
Cellular phone, cellular phone, mobile phone,
Server
Server, server,
Laptop computer
Laptop computer, laptop computer, notebook,
Desktop computer
Desktop computer, PC,
Car
Car, car,
Satellite truck
Satellite truck, in-vehicle station,
House
House, house,
House
House, house,
Office building
Office building, office building,
Mountain
Mountain, mountain,
Tree
Tree, tree,
Tree
Tree, fir-tree, tree,
User
User, man, user,
Call-center
Call-center, call-center, call operator, woman,
Multi-storey
Multi-storey, building,
Antenna
Antenna, antenna,
Router
Router, router,
IP phone
IP phone, IP phone,
Fax
Fax, fax,
Network cell
Network cell, network cell, cell, honeycomb,
IP Camera
IP Camera, camera,
Wireless router
Wireless router, wireless router,
Networking device
Networking device, device,
Used Solutions
The vector stencils library "HR professions" contains 81 professions pictograms.
Use this HR icon set to draw your HR flowcharts, workflow diagrams, process charts and infographics with the ConceptDraw PRO diagramming and vector drawing software.
The HR pictograms library "HR professions" is included in the HR Flowcharts solution from the Management area of ConceptDraw Solution Park.
Accountant
Accountant, accountant, profession icon,
Actor
Actor, actor, profession icon,
Administrator
Administrator, administrator, profession icon,
Announcer
Announcer, announcer, profession icon,
Archaeologist
Archaeologist, archaeologist, profession icon,
Architect
Architect, architect, profession icon,
Artist
Artist, artist, painter, profession icon,
Baker
Baker, baker, profession icon,
Banker
Banker, banker, profession icon,
Bellboy
Bellboy, bellboy, profession icon,
Biologist
Biologist, biologist, profession icon,
Bookkeeper
Bookkeeper, bookkeeper, profession icon,
Builder
Builder, builder, profession icon,
Businessman
Businessman, businessman, profession icon,
Businesswoman
Businesswoman, businesswoman, profession icon,
Call center operator
Call center operator, call center operator, profession icon,
Cameraman
Cameraman, cameraman, profession icon,
Carpenter
Carpenter, carpenter, profession icon,
Cashier
Cashier, cashier, profession icon,
Chef
Chef, chef, chief-cooker, profession icon,
Chemist
Chemist, chemist, profession icon,
Cleaner
Cleaner, cleaner, profession icon,
Clerk
Clerk, clerk, profession icon,
Consultant
Consultant, consultant, profession icon,
Cook
Cook, cook, profession icon,
Dentist
Dentist, dentist, profession icon,
Director
Director, director, producer, profession icon,
Dispatcher
Dispatcher, reporter, dispatcher, profession icon,
Diver
Diver, diver, profession icon,
Doctor
Doctor, doctor, profession icon,
Driver
Driver, driver, profession icon,
Electrical engineer
Electrical engineer, electrical engineer, electrician, profession icon,
Engineer
Engineer, engineer, profession icon,
Environmental engineer
Environmental engineer, environmental engineer, profession icon,
Farmer
Farmer, farmer, profession icon,
Firefighter
Firefighter, firefighter, profession icon,
Fisherman
Fisherman, fisherman, profession icon,
Florist
Florist, florist, profession icon,
Gardener
Gardener, gardener, profession icon,
Graphic designer
Graphic designer, graphic designer, profession icon,
Guide
Guide, guide, profession icon,
Hairdresser
Hairdresser, hairdresser, profession icon,
Lawyer
Lawyer, lawyer, profession icon,
Librarian
Librarian, librarian, profession icon,
Machine operator
Machine operator, machine operator,
Manager
Manager, manager,
Miner
Miner, miner,
Movie director
Movie director, movie director,
Musician
Musician, musician,
Nuclear engineer
Nuclear engineer, nuclear engineer,
Nurse
Nurse, nurse,
Pharmacist
Pharmacist, pharmacist,
Photographer
Photographer, photographer,
Pilot
Pilot, pilot,
Pizza delivery man
Pizza delivery man, pizza delivery man,
Policeman
Policeman, policeman,
Postman
Postman, postman,
Presenter
Presenter, presenter,
Programmer
Programmer, programmer,
Psychologist
Psychologist, psychologist,
Reporter
Reporter, reporter,
Sailor
Sailor, sailor,
Scientist
Scientist, scientist,
Secretary
Secretary, secretary,
Security guard
Security guard, security guard,
Security officer
Security officer, security officer,
Seller
Seller, seller,
Shop assistant
Shop assistant, shop assistant,
Soldier
Soldier, soldier,
Stewardess
Stewardess, stewardess,
Surgeon
Surgeon, surgeon,
System administrator
System administrator, system administrator, profession icon,
Systems engineer
Systems engineer , systems engineer ,
Tailor
Tailor, tailor,
Teacher
Teacher, teacher,
Technical support representative
Technical support representative, technical support representative,
Waiter
Waiter, waiter,
Waitress
Waitress, waitress,
Watchman
Watchman, watchman,
Worker
Worker, worker,
Writer
Writer, writer,
Used Solutions

Network Diagramming Software for Design IVR Network Diagrams

Network Diagramming Software, Design Elements - IVR (Windows, Macintosh)
ConceptDraw PRO is perfect for software designers and software developers who need to draw IVR Network Diagrams.
The vector stencils library "Computers and network isometric" contains 56 3D clipart images of computer and network devices and equipment for drawing network diagrams.
The clip art example "Computers and network isometric - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Computer and Networks solution from the Computer and Networks area of ConceptDraw Solution Park.
Laptop
Laptop, laptop computer, notebook,
DDCS
DDCS, DDCS, Distributed Data Communications Server,
Server
Server, server,
Webcam
Webcam, Web-camera,
Wireless Network Storage
Wireless Network Storage, wireless network storage,
Personal computer
Personal computer, PC,
VoIP phone
VoIP phone, IP phone,
Fax
Fax, fax,
Plotter
Plotter, plotter,
Mobile phone
Mobile phone, cellular phone, mobile phone,
Feature phone
Feature phone, cellular phone, mobile phone,
Printer
Printer, printer,
Satellite dish
Satellite dish, satellite dish,
Satellite antenna
Satellite antenna, satellite antenna,
Automatic-tracking satellite dish
Automatic-tracking satellite dish, satellite dish,
Wireless access point
Wireless access point, wireless access point,
Wireless router
Wireless router, wireless router,
Router
Router, router,
Network switch
Network switch, switch,
Network device
Network device, device,
Mobile GPS Terminal
Mobile GPS Terminal, mobile GPS terminal,
GPS phone
GPS phone, GPS phone,
Television antenna
Television antenna, antenna,
Radio tower
Radio tower, wireless cell tower,
Base station
Base station , base station ,
Satellite
Satellite, satellite,
In-vehicle satellite telecommunication
In-vehicle satellite telecommunication, in-vehicle station,
Satellite dishes on ship
Satellite dishes on ship , ship,
Airplane
Airplane, airplane,
Internet
Internet, Internet,
Man
Man, man,
Woman
Woman, woman,
Call-center
Call-center, call-center,
Honeycomb
Honeycomb, honeycomb,
Mountain
Mountain, mountain,
Radio waves
Radio waves, radio waves,
Radio waves
Radio waves, radio waves,
Tower block
Tower block, high-rise building,
Office building
Office building, office building,
House
House, house,
House
House, house,
Globe
Globe, globe, Internet,
Wireless security camera
Wireless security camera, camera,
Truck
Truck, truck,
Tree
Tree, tree,
Conifer tree
Conifer tree, fir-tree,
1U hub / switch
1U hub / switch, 1U hub switch,
2U hub / switch
2U hub / switch, 2U hub switch,
1U server
1U server, 1U server,
2U Server
2U Server, 2U server,
3U Server
3U Server, 3U server,
4U Server
4U Server, 4U server,
Communications satellite
Communications satellite, satellite,
Car
Car, car,
Radio waves
Radio waves, radio waves,
Firewall
Firewall, firewall,
Used Solutions

Interactive Voice Response Network Diagram

IVR messaging system network diagram - Computer and Networks solution sample
ConceptDraw solution Computer and Networks provides Interactive Voice Response samples, templates and library of 35 vector stencils for drawing the IVR network diagrams. Use ConceptDraw PRO diagramming and vector drawing software enhanced with solution Computer and Networks to visualize the logical and physical structure of IVR systems for inbound and outbound call centers and voice mail systems.
The vector stencils library "Telecom" contains 20 telecommunication icons.
Use it to design your IT and telecom illustrations and infographics with ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Telecom" is included in the Computers and Communications solution from the Illustration area of ConceptDraw Solution Park.
Call center
Call center, call center, help center,
Support center
Support center, support center,
Hotline
Hotline, hotline,
Phone receiver
Phone receiver, phone receiver,
Digital phone
Digital phone, digital phone,
Cordless phone
Cordless phone, cordless phone,
Landline phone
Landline phone, telecommunication, landline phone,
Walkie Talkie
Walkie Talkie, walkie talkie,
Police radio
Police radio, police radio,
Aviation
Aviation, aviation,
Base station
Base station, base station,
Communication tower
Communication tower, communication tower, signal tower, wifi antenna,
Dish antenna
Dish antenna, dish antenna,
Satellite
Satellite, satellite,
Global communication
Global communication, global communication, network,
Broadcasting
Broadcasting, broadcasting,
Active PC
Active PC, active pc, select computer,
Antenna TV
Antenna TV, antenna tv,
Transportation
Transportation, transportation, bus,
Rocket
Rocket, rocket,
Used Solutions

telecommunication networking, networking and telecommunications, telecommunications network, computer systems networking and telecommunications Telecommunication Network Diagrams

telecommunication networking, networking and telecommunications, telecommunications network, computer systems networking and telecommunications
Telecommunication Network Diagrams solution extends ConceptDraw PRO software with samples, templates, and great collection of vector stencils to help the specialists in a field of networks and telecommunications, as well as other users to create Computer systems networking and Telecommunication network diagrams for various fields, to organize the work of call centers, to design the GPRS networks and GPS navigational systems, mobile, satellite and hybrid communication networks, to construct the mobile TV networks and wireless broadband networks.