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"A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. In addition to a call centre, collective handling of letter, fax, live support software,social media and e-mail at one location is known as a contact centre.
A call centre is operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set or headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI)." [Call centre. Wikipedia]
This call center network diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Network scheme
Network scheme, server, radio waves, laptop computer, notebook, globe, Internet, cellular phone, mobile phone, call-center, call operator, woman, Internet, cloud,
Used Solutions

telecommunication networking, networking and telecommunications, telecommunications network, computer systems networking and telecommunications Telecommunication Network Diagrams

telecommunication networking, networking and telecommunications, telecommunications network, computer systems networking and telecommunications
Telecommunication Network Diagrams solution extends ConceptDraw DIAGRAM software with samples, templates, and great collection of vector stencils to help the specialists in a field of networks and telecommunications, as well as other users to create Computer systems networking and Telecommunication network diagrams for various fields, to organize the work of call centers, to design the GPRS networks and GPS navigational systems, mobile, satellite and hybrid communication networks, to construct the mobile TV networks and wireless broadband networks.

interactive voice response system, IVR Interactive Voice Response Diagrams

interactive voice response system, IVR
Interactive Voice Response Diagrams solution extends ConceptDraw DIAGRAM software with samples, templates and libraries of ready-to-use vector stencils that help create Interactive Voice Response (IVR) diagrams illustrating in details a work of interactive voice response system, the IVR system’s logical and physical structure, Voice-over-Internet Protocol (VoIP) diagrams, and Action VoIP diagrams with representing voice actions on them, to visualize how the computers interact with callers through voice recognition and dual-tone multi-frequency signaling (DTMF) keypad inputs.

Network Diagram Examples

Network diagram is a chart which represents nodes and connections between them in computer network or any telecommunication network, it is a visual depiction of network architecture, physical or logical network topology. There are used common icons for the Network diagrams design, such as icons of various network appliances, computer devices, routers, clouds, peripheral devices, digital devices, etc. Network diagrams can represent networks of different scales (LAN level, WAN level) and detailization. ConceptDraw DIAGRAM diagramming software enhanced with Computer Network Diagrams solution from Computer and Networks area includes huge collection of computer and network templates, design objects and stencils, and numerous quantity of Network diagram examples and samples, among them: Basic Computer Network Diagrams, Communication Network Diagram, Wireless Router Network Diagram, LAN Topology Diagram, Computer Network System Design Diagram, Mobile Satellite Communication Network, Web-based Network Diagram, Hybrid Network Diagram, and many others.
The vector stencils library "Computers and network isometric" contains 56 3D clipart images of computer and network devices and equipment for drawing network diagrams.
The clip art example "Computers and network isometric - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Computer and Networks solution from the Computer and Networks area of ConceptDraw Solution Park.
Laptop
Laptop, laptop computer, notebook,
DDCS
DDCS, DDCS, Distributed Data Communications Server,
Server
Server, server,
Webcam
Webcam, Web-camera,
Wireless Network Storage
Wireless Network Storage, wireless network storage,
Personal computer
Personal computer, PC,
VoIP phone
VoIP phone, IP phone,
Fax
Fax, fax,
Plotter
Plotter, plotter,
Mobile phone
Mobile phone, cellular phone, mobile phone,
Feature phone
Feature phone, cellular phone, mobile phone,
Printer
Printer, printer,
Satellite dish
Satellite dish, satellite dish,
Satellite antenna
Satellite antenna, satellite antenna,
Automatic-tracking satellite dish
Automatic-tracking satellite dish, satellite dish,
Wireless access point
Wireless access point, wireless access point,
Wireless router
Wireless router, wireless router,
Router
Router, router,
Network switch
Network switch, switch,
Network device
Network device, device,
Mobile GPS Terminal
Mobile GPS Terminal, mobile GPS terminal,
GPS phone
GPS phone, GPS phone,
Television antenna
Television antenna, antenna,
Radio tower
Radio tower, wireless cell tower,
Base station
Base station , base station ,
Satellite
Satellite, satellite,
In-vehicle satellite telecommunication
In-vehicle satellite telecommunication, in-vehicle station,
Satellite dishes on ship
Satellite dishes on ship , ship,
Airplane
Airplane, airplane,
Internet
Internet, Internet,
Man
Man, man,
Woman
Woman, woman,
Call-center
Call-center, call-center,
Honeycomb
Honeycomb, honeycomb,
Mountain
Mountain, mountain,
Radio waves
Radio waves, radio waves,
Radio waves
Radio waves, radio waves,
Tower block
Tower block, high-rise building,
Office building
Office building, office building,
House
House, house,
House
House, house,
Globe
Globe, globe, Internet,
Wireless security camera
Wireless security camera, camera,
Truck
Truck, truck,
Tree
Tree, tree,
Conifer tree
Conifer tree, fir-tree,
1U hub / switch
1U hub / switch, 1U hub switch,
2U hub / switch
2U hub / switch, 2U hub switch,
1U server
1U server, 1U server,
2U Server
2U Server, 2U server,
3U Server
3U Server, 3U server,
4U Server
4U Server, 4U server,
Communications satellite
Communications satellite, satellite,
Car
Car, car,
Radio waves
Radio waves, radio waves,
Firewall
Firewall, firewall,
Used Solutions
HelpDesk

How to Create a Telecommunication Network Diagram

How to Create a Telecommunication Network Diagram
Telecommunication network diagram displays components and connections in a telecommunication network: how they are interacted between each other and with end-users. Telecommunication network diagrams usually created by system engineers for planning telecom networks. Also, they may be useful for a network management. Telecom network diagram visualizes the level of security and user access to certain equipment and data within a current network. Telecom network diagram can be used to identify weak points of an entire network or a part of it. ConceptDraw DIAGRAM allows you to draw a simple and clear Telecommunication Network diagrams.
The vector stencils library "Telecommunication networks" contains 32 clipart images of telecommunication network devices and equipment for drawing telecom network diagrams.
"A telecommunications network is a collection of terminal nodes, links and any intermediate nodes which are connected so as to enable telecommunication between the terminals.
The transmission links connect the nodes together. The nodes use circuit switching, message switching or packet switching to pass the signal through the correct links and nodes to reach the correct destination terminal.
Each terminal in the network usually has a unique address so messages or connections can be routed to the correct recipients. The collection of addresses in the network is called the address space." [Telecommunications network. Wikipedia]
The clip art example "Telecommunication networks - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Internet
Internet, Internet, cloud,
Globe
Globe, globe, Internet,
Base station
Base station, base station,
Satellite dish
Satellite dish, satellite dish,
Satellite dish
Satellite dish, satellite dish,
Communications satellite
Communications satellite, satellite,
Wireless cell tower
Wireless cell tower,
Radio waves
Radio waves, radio waves,
Radio waves
Radio waves, radio waves,
Cellular phone
Cellular phone, cellular phone, mobile phone,
Server
Server, server,
Laptop computer
Laptop computer, laptop computer, notebook,
Desktop computer
Desktop computer, PC,
Car
Car, car,
Satellite truck
Satellite truck, in-vehicle station,
House
House, house,
House
House, house,
Office building
Office building, office building,
Mountain
Mountain, mountain,
Tree
Tree, tree,
Tree
Tree, fir-tree, tree,
User
User, man, user,
Call-center
Call-center, call-center, call operator, woman,
Multi-storey
Multi-storey, building,
Antenna
Antenna, antenna,
Router
Router, router,
IP phone
IP phone, IP phone,
Fax
Fax, fax,
Network cell
Network cell, network cell, cell, honeycomb,
IP Camera
IP Camera, camera,
Wireless router
Wireless router, wireless router,
Networking device
Networking device, device,
Used Solutions
The vector stencils library "HR professions" contains 81 professions pictograms.
Use this HR icon set to draw your HR flowcharts, workflow diagrams, process charts and infographics with the ConceptDraw PRO diagramming and vector drawing software.
The HR pictograms library "HR professions" is included in the HR Flowcharts solution from the Management area of ConceptDraw Solution Park.
Accountant
Accountant, accountant, profession icon,
Actor
Actor, actor, profession icon,
Administrator
Administrator, administrator, profession icon,
Announcer
Announcer, announcer, profession icon,
Archaeologist
Archaeologist, archaeologist, profession icon,
Architect
Architect, architect, profession icon,
Artist
Artist, artist, painter, profession icon,
Baker
Baker, baker, profession icon,
Banker
Banker, banker, profession icon,
Bellboy
Bellboy, bellboy, profession icon,
Biologist
Biologist, biologist, profession icon,
Bookkeeper
Bookkeeper, bookkeeper, profession icon,
Builder
Builder, builder, profession icon,
Businessman
Businessman, businessman, profession icon,
Businesswoman
Businesswoman, businesswoman, profession icon,
Call center operator
Call center operator, call center operator, profession icon,
Cameraman
Cameraman, cameraman, profession icon,
Carpenter
Carpenter, carpenter, profession icon,
Cashier
Cashier, cashier, profession icon,
Chef
Chef, chef, chief-cooker, profession icon,
Chemist
Chemist, chemist, profession icon,
Cleaner
Cleaner, cleaner, profession icon,
Clerk
Clerk, clerk, profession icon,
Consultant
Consultant, consultant, profession icon,
Cook
Cook, cook, profession icon,
Dentist
Dentist, dentist, profession icon,
Director
Director, director, producer, profession icon,
Dispatcher
Dispatcher, reporter, dispatcher, profession icon,
Diver
Diver, diver, profession icon,
Doctor
Doctor, doctor, profession icon,
Driver
Driver, driver, profession icon,
Electrical engineer
Electrical engineer, electrical engineer, electrician, profession icon,
Engineer
Engineer, engineer, profession icon,
Environmental engineer
Environmental engineer, environmental engineer, profession icon,
Farmer
Farmer, farmer, profession icon,
Firefighter
Firefighter, firefighter, profession icon,
Fisherman
Fisherman, fisherman, profession icon,
Florist
Florist, florist, profession icon,
Gardener
Gardener, gardener, profession icon,
Graphic designer
Graphic designer, graphic designer, profession icon,
Guide
Guide, guide, profession icon,
Hairdresser
Hairdresser, hairdresser, profession icon,
Lawyer
Lawyer, lawyer, profession icon,
Librarian
Librarian, librarian, profession icon,
Machine operator
Machine operator, machine operator,
Manager
Manager, manager,
Miner
Miner, miner,
Movie director
Movie director, movie director,
Musician
Musician, musician,
Nuclear engineer
Nuclear engineer, nuclear engineer,
Nurse
Nurse, nurse,
Pharmacist
Pharmacist, pharmacist,
Photographer
Photographer, photographer,
Pilot
Pilot, pilot,
Pizza delivery man
Pizza delivery man, pizza delivery man,
Policeman
Policeman, policeman,
Postman
Postman, postman,
Presenter
Presenter, presenter,
Programmer
Programmer, programmer,
Psychologist
Psychologist, psychologist,
Reporter
Reporter, reporter,
Sailor
Sailor, sailor,
Scientist
Scientist, scientist,
Secretary
Secretary, secretary,
Security guard
Security guard, security guard,
Security officer
Security officer, security officer,
Seller
Seller, seller,
Shop assistant
Shop assistant, shop assistant,
Soldier
Soldier, soldier,
Stewardess
Stewardess, stewardess,
Surgeon
Surgeon, surgeon,
System administrator
System administrator, system administrator, profession icon,
Systems engineer
Systems engineer , systems engineer ,
Tailor
Tailor, tailor,
Teacher
Teacher, teacher,
Technical support representative
Technical support representative, technical support representative,
Waiter
Waiter, waiter,
Waitress
Waitress, waitress,
Watchman
Watchman, watchman,
Worker
Worker, worker,
Writer
Writer, writer,
Used Solutions
The vector stencils library "Cisco products additional" contains 141 symbols of computer network devices and equipment.
"Cisco's products and services focus upon three market segments—Enterprise and Service Provider, Small Business and the Home. ...
Corporate market refers to enterprise networking and service providers.
Borderless networks ... routers, switches, wireless systems, security systems, WAN acceleration, energy and building management systems and media aware networks.
Collaboration ... IP video and phones, TelePresence, HealthPresence, Unified Communications, Call Center systems, Enterprise social networks and Mobile applications.
Datacenter and Virtualization ... Unified Computing, Unified Fabric, Data Centre Switching, Storage Networking and Cloud Computing services.
IP NGN (Next Generation Networks) ... High-end routing and switching for fixed and mobile service provider networks, broadcast video contribution/ distribution, entitlement and content delivery systems. ...
Small businesses include home businesses and (usually technology-based) startups.
Home user refers to individuals or families who require these kinds of services." [Cisco Systems. Wikipedia]
Create the computer network toplogy diagrams using the ConceptDraw PRO diagramming and vector drawing software with the design elements library "Cisco products additional".
The example "Design elements - Cisco products additional" is included in the Cisco Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Cisco products additional symbols
Cisco products additional symbols, wireless transport, wireless location appliance, wireless connectivity, wireless bridge, voice-enabled access server, voice-enabled communications server, voice gateway, virtual switch controller, VSC 3000, vault, half-full, vault, universal gateway , uBR910, transpath, terminal server, tablet, system controller, switch processor, streamer, half-full, streamer, software based router, file server, application server, service control, scanner, route, switch, processor, Si, route, switch, processor , protocol translator, network management appliance, netranger, multi-switch device, mobile streamer, mobile access router, lightweight single radio access point , lightweight double radio access point, jbod, intelliswitch stack, handheld, guard, generic softswitch, generic processor , generic gateway, fibre channel fabric switch, fibre channel disk subsystem, etherclient, ether client, dual mode access point , directory server, director-class fibre channel director, detector, data switch processor, data center switch, data center switch, content engine, cache director, communications server, access server, carrier routing system, CRS, car, callmanager, call manager, bridge, access point, access gateway, Workgroup director , WiSM, Wi-Fi tag, WLAN controller, VS C3000 host, SC2200 host, VPN concentrator , VIP, UPC, Unified Personal Communicator, Storage Solution Engine, SSE, SSL terminator, SIP Proxy server, SC2200, Signaling Controller, PXF, PMC, PIX firewall, PC with software , PC with router-based software, PC router card , PC adapter card, PC Card, NetSonar, MicroWeb Server, Mesh AP, Management Engine, ME 1100, MGX 8260, MGX 8240, MGX 8220, MAS gateway, Internet streamer, ITP, IP transport concentrator, IP communicator , IP TV content manager, IP TV broadcast server, IP, IOS firewall , IOS SLB, ICS 7750, ICM, H.323 , FireWall Service Module, FWSM , FC storage , DWDM ring, DWDM network line, DWDM filter , DSLAM, Content Transformation Engine, CTE, Content Service Module , CiscoWorks workstation, Cisco file engine, Cisco VN 5902, Cisco VN 5900, Cisco VN 2900, Cisco Unity Server , Cisco Unity Express, Cisco Unified Presence Server, Cisco Security Manager, Cisco MeetingPlace Express , Cisco MP, Cisco CA, Cisco 6920 RateMux, Cisco 6732 Access Server, Cisco 6701, Cisco 6700 Series, Cisco 5500 family, Cisco 4310 End Office System, Cisco 15800, Cisco 15200, Cisco 1000 , Centri firewall, CUBE, CSM-S, CDM, content distribution manager, CDDI-FDDI , BTS 10200, Softswitch, BBSM, AVS, Application Velicity System, ATA, ASIC processor , ADM, ACE, 10GE, FCoE, 100BaseT hub ,
Used Solutions
This payment process flowchart example was created on the base of the diagram of payment process using Global Payment Processing Services from the U.S. Securities and Exchange Commission website.
"Global Payment Processing Services. CyberSource Advanced enables merchants to accept payments made by all major credit and debit cards including American Express®, Discover®, Diners Club International®, JCB, MasterCard®, and Visa® cards. Our customers can also accept payment by corporate procurement cards, electronic checks, PayPal® Express Checkout, and the Bill Me Later® service. Merchants that have business models based on subscriptions can utilize the CyberSource recurring billing service with automated account updating services. For merchants selling internationally, we support direct debit, and bank transfers, as well as regional card brands such as Carte Bleue, Carta Si, Dankort, Laser, Solo, and Visa Electron. We provide these services for online, call center, kiosk, integrated voice response (“IVR”), and IP-enabled point of sale (“POS”) transactions."
[www.sec.gov/ Archives/ edgar/ data/ 934280/ 000119312510042764/ d10k.htm]
The flowchart example "Global Payment Solutions" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
Payment process flowchart
Payment process flowchart, web form, vertical moving arrow, u shaped arrow, turn right arrow, turn left arrow, secure payment, right arrow, process step, pay, mobile, manufacturing, man figure, business man, left arrow, junction symbol, invoice, full shopping bag, finance, electronic mall, down arrow, dispatcher, man, dealer, data center, data base, database, credit cards, credit card transactions, coins, cellphone caller, cash register, bent arrow, banknotes, bank, analyze, accept,
Used Solutions
"Banks offer many different channels to access their banking and other services:
(1) Automated Teller Machines.
(2) A branch is a retail location.
(3) Call center.
(4) Mail: most banks accept cheque deposits via mail and use mail to communicate to their customers, e.g. by sending out statements.
(5) Mobile banking is a method of using one's mobile phone to conduct banking transactions.
(6) Online banking is a term used for performing multiple transactions, payments etc. over the Internet.
(7) Relationship Managers, mostly for private banking or business banking, often visiting customers at their homes or businesses.
(8) Telephone banking is a service which allows its customers to conduct transactions over the telephone with automated attendant or when requested with telephone operator.
(9) Video banking is a term used for performing banking transactions or professional banking consultations via a remote video and audio connection. Video banking can be performed via purpose built banking transaction machines (similar to an Automated teller machine), or via a video conference enabled bank branch clarification.
(10) DSA is a Direct Selling Agent, who works for the bank based on a contract. Its main job is to increase the customer base for the bank." [Bank. Wikipedia]
The UML use case diagram example "Banking system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
UML use case diagram
UML use case diagram, use case, actor,
Used Solutions