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The vector stencils library "Sales department" contains 49 company department icons.
Use these sales pictograms to draw your sales flowcharts, workflow diagrams and process charts with the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Sales department" is included in the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
Accounting
Accounting, accounting,
Accounts payable
Accounts payable, accounts payable,
Accounts receivable
Accounts receivable, accounts receivable,
Audit
Audit, audit,
Bank
Bank, bank,
Board of directors
Board of directors, board of directors,
Copy center
Copy center, copy center,
Customer service operator
Customer service operator, customer service operator,
Customer service technician
Customer service technician, customer service technician,
Data center
Data center, data center,
Delivery
Delivery, Delivery,
Design
Design, design,
Devices management
Devices management, devices management,
Distribution
Distribution, distribution,
Distribution
Distribution, distribution,
Employee
Employee, employee,
Engineering
Engineering, engineering,
Facilities
Facilities, facilities,
Finance
Finance, finance,
Human resource
Human resource, employee, Human resource,
Devices management
Devices management, devices management,
Information systems
Information systems, information systems,
International division
International division, international division,
International marketing
International marketing, international marketing,
International sales
International sales, international sales,
Inventory
Inventory, inventory,
Legal department
Legal department, legal department,
Mail room
Mail room, mail room,
Mail service
Mail service, mail service,
Management
Management, management,
Manufacturing
Manufacturing, manufacturing,
Marketing
Marketing, marketing,
Motorpool
Motorpool, motorpool,
Online service
Online service, online service,
Packaging
Packaging, packaging,
Payroll
Payroll, payroll,
Publications
Publications, publications,
Purchasing
Purchasing, purchasing,
Quality assurance
Quality assurance, quality assurance,
Receiving
Receiving, receiving, employee,
Reception
Reception, reception,
Research and development
Research and development, research and development,
Sales growth
Sales growth, sales growth,
Scales
Scales, scales,
Security
Security, security,
Shipping
Shipping, shipping,
Suppliers
Suppliers, suppliers,
Telecommunication
Telecommunication, telecommunication,
Warehouse
Warehouse, warehouse,
Used Solutions
The vector stencils library "Sales department" contains 49 company department icons.
Use these sales pictograms to draw your sales flowcharts, workflow diagrams and process charts with the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Sales department" is included in the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
Accounting
Accounting, accounting,
Accounts payable
Accounts payable, accounts payable,
Accounts receivable
Accounts receivable, accounts receivable,
Audit
Audit, audit,
Bank
Bank, bank,
Board of directors
Board of directors, board of directors,
Copy center
Copy center, copy center,
Customer service operator
Customer service operator, customer service operator,
Customer service technician
Customer service technician, customer service technician,
Data center
Data center, data center,
Delivery
Delivery, Delivery,
Design
Design, design,
Devices management
Devices management, devices management,
Distribution
Distribution, distribution,
Distribution
Distribution, distribution,
Employee
Employee, employee,
Engineering
Engineering, engineering,
Facilities
Facilities, facilities,
Finance
Finance, finance,
Human resource
Human resource, employee, Human resource,
Devices management
Devices management, devices management,
Information systems
Information systems, information systems,
International division
International division, international division,
International marketing
International marketing, international marketing,
International sales
International sales, international sales,
Inventory
Inventory, inventory,
Legal department
Legal department, legal department,
Mail room
Mail room, mail room,
Mail service
Mail service, mail service,
Management
Management, management,
Manufacturing
Manufacturing, manufacturing,
Marketing
Marketing, marketing,
Motorpool
Motorpool, motorpool,
Online service
Online service, online service,
Packaging
Packaging, packaging,
Payroll
Payroll, payroll,
Publications
Publications, publications,
Purchasing
Purchasing, purchasing,
Quality assurance
Quality assurance, quality assurance,
Receiving
Receiving, receiving, employee,
Reception
Reception, reception,
Research and development
Research and development, research and development,
Sales growth
Sales growth, sales growth,
Scales
Scales, scales,
Security
Security, security,
Shipping
Shipping, shipping,
Suppliers
Suppliers, suppliers,
Telecommunication
Telecommunication, telecommunication,
Warehouse
Warehouse, warehouse,
Used Solutions
The vector stencils library "HR department" contains 50 workflow symbols.
Use this department icon set to draw your HR process flowcharts, workflow diagrams and infographics with the ConceptDraw PRO diagramming and vector drawing software.
The HR pictograms library "HR department" is included in the HR Flowcharts solution from the Management area of ConceptDraw Solution Park.
Accounting
Accounting, accounting,
Accounts payable
Accounts payable, accounts payable,
Accounts receivable
Accounts receivable,
Audit
Audit, audit,
Bank
Bank, bank,
Board of directors
Board of directors, board of directors,
Career center
Career center, career center,
Copy center
Copy center, copy center,
Customer service operator
Customer service operator, customer service operator,
Customer service technician
Customer service technician, customer service technician,
Data center
Data center, data center,
Delivery
Delivery, Delivery,
Design
Design, design,
Devices management
Devices management, devices management,
Distribution
Distribution, distribution,
Distribution 2
Distribution 2, distribution,
Employee
Employee, employee,
Engineering
Engineering, engineering,
Facilities
Facilities, facilities,
Finance
Finance, finance,
Human resource
Human resource, Human resource,
Information services
Information services, information services,
Information systems
Information systems, information systems,
International division
International division, international division,
International marketing
International marketing, international marketing,
International sales
International sales, international sales,
Inventory
Inventory, inventory,
Legal department
Legal department, legal department,
Mail room
Mail room, mail room,
Mail service
Mail service, mail service,
Management
Management, management,
Manufacturing
Manufacturing, manufacturing,
Marketing
Marketing, marketing,
Motorpool
Motorpool, motorpool,
Online service
Online service, online service,
Packaging
Packaging, packaging,
Payroll
Payroll, payroll,
Publications
Publications, publications,
Purchasing
Purchasing, purchasing,
Quality assurance
Quality assurance, quality assurance,
Receiving
Receiving, receiving, employee,
Reception
Reception, reception,
Research and development
Research and development, research and development,
Scales
Scales, scales,
Sales growth
Sales growth, sales growth,
Security
Security, security,
Shipping
Shipping, shipping,
Suppliers
Suppliers, suppliers,
Telecommunication
Telecommunication, telecommunication,
Warehouse
Warehouse, warehouse,
Used Solutions
The vector stencils library "Sales department" contains 49 company department icons.
Use these sales pictograms to draw your sales flowcharts, workflow diagrams and process charts with the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Sales department" is included in the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
Accounting
Accounting, accounting,
Accounts payable
Accounts payable, accounts payable,
Accounts receivable
Accounts receivable, accounts receivable,
Audit
Audit, audit,
Bank
Bank, bank,
Board of directors
Board of directors, board of directors,
Copy center
Copy center, copy center,
Customer service operator
Customer service operator, customer service operator,
Customer service technician
Customer service technician, customer service technician,
Data center
Data center, data center,
Delivery
Delivery, Delivery,
Design
Design, design,
Devices management
Devices management, devices management,
Distribution
Distribution, distribution,
Distribution
Distribution, distribution,
Employee
Employee, employee,
Engineering
Engineering, engineering,
Facilities
Facilities, facilities,
Finance
Finance, finance,
Human resource
Human resource, employee, Human resource,
Devices management
Devices management, devices management,
Information systems
Information systems, information systems,
International division
International division, international division,
International marketing
International marketing, international marketing,
International sales
International sales, international sales,
Inventory
Inventory, inventory,
Legal department
Legal department, legal department,
Mail room
Mail room, mail room,
Mail service
Mail service, mail service,
Management
Management, management,
Manufacturing
Manufacturing, manufacturing,
Marketing
Marketing, marketing,
Motorpool
Motorpool, motorpool,
Online service
Online service, online service,
Packaging
Packaging, packaging,
Payroll
Payroll, payroll,
Publications
Publications, publications,
Purchasing
Purchasing, purchasing,
Quality assurance
Quality assurance, quality assurance,
Receiving
Receiving, receiving, employee,
Reception
Reception, reception,
Research and development
Research and development, research and development,
Sales growth
Sales growth, sales growth,
Scales
Scales, scales,
Security
Security, security,
Shipping
Shipping, shipping,
Suppliers
Suppliers, suppliers,
Telecommunication
Telecommunication, telecommunication,
Warehouse
Warehouse, warehouse,
Used Solutions
This marketing diagram sample illustrates leaky bucket model.
"The leaky bucket theory. The leaky bucket theory is the model that seeks to describe the process of customer gain and loss, otherwise known as customer churn. Customer retention is one of the key concepts in relationship marketing. Most companies concentrate on recruiting new customers to replace customers who move on, rather than seeking to retain customers." [Blythe J. Key Concepts in Marketing. 2009. knowledge.sagepub.com/ view/ key-concepts-in-marketing/ n5.xml]
"Customer attrition, also known as customer churn, customer turnover, or customer defection, is the loss of clients or customers.
Banks, telephone service companies, Internet service providers, pay TV companies, insurance firms, and alarm monitoring services, often use customer attrition analysis and customer attrition rates as one of their key business metrics (along with cash flow, EBITDA, etc.) because the "...cost of retaining an existing customer is far less than acquiring a new one." Companies from these sectors often have customer service branches which attempt to win back defecting clients, because recovered long-term customers can be worth much more to a company than newly recruited clients." [Customer attrition. Wikipedia]
The chart example "Leaky bucket diagram" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Marketing Diagrams solution from the Marketing area of ConceptDraw Solution Park.
Marketing chart
Marketing chart, leaky bucket ,
Used Solutions
This BPMN (Business Process Model and Notation) diagram sample illustrates the issue tracking system workflow.
"An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".
A ticket element, within an issue tracking system, is a running report on a particular problem, its status, and other relevant data. They are commonly created in a help desk or call center environment and almost always have a unique reference number, also known as a case, issue or call log number which is used to allow the user or help staff to quickly locate, add to or communicate the status of the user's issue or request.
These tickets are so called because of their origin as small cards within a traditional wall mounted work planning system when this kind of support started. Operators or staff receiving a call or query from a user would fill out a small card with the user's details and a brief summary of the request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request." [Issue tracking system. Wikipedia]
The business process modeling diagram example "Trouble ticket system - BPMN 2.0 diagram" was designed using the ConceptDraw PRO diagramming and vector drawing software extended with the Business Process Diagram solution from the Business Processes area of ConceptDraw Solution Park.
Business process modeling
Business process modeling, user, task, service, send, script, none, end, message, exclusive gateway,
Used Solutions

Bank Customer Positive Feedback

Bank Customer Positive Feedback
Reviews are the mega-effective sales tool, but as our emotions are multifarious, the customers' reviews and opinions can be also different - positive and negative. It is important to know this fact to correctly react and answer to both. Reviews and feedbacks are ones of the important components of successful development of any business, in finance, banking and other spheres. It is very important to treat seriously to the question of feedbacks, because in modern world when the client thinks about the purchase of any product, in most cases he looks for feedbacks, studies them, herewith reaction and answers of the company's representatives are also always within sight. Reviews allow to learn more about the product and about the company as a whole, to explore the pros and cons of this product or service, to figure out whether you can trust this company and how well it relates to customers after purchase - at the stage of questions, warranty, repair, etc. This action Mind Map created in ConceptDraw MINDMAP depicts how to answer correctly on the customer's positive feedbacks and helps to develop the user success stories and to receive a lot of good customer references.
The vector stencils library "Workflow diagrams" contains 54 symbol icons of workflow diagrams.
The workflow diagrams represent information flow, automation of business processes, business process re-engineering, accounting, management, and human resources tasks in industry, business, and manufacturing.
Use this library to draw workflow diagrams in the ConceptDraw PRO diagramming and vector drawing software extended with the Workflow Diagrams solution from the Business Processes area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ business-process-workflow-diagrams
Accounting
Accounting, accounting,
Accounts Payable
Accounts Payable, accounts payable,
Accounts Receivable
Accounts Receivable, accounts receivable,
Bank
Bank, bank,
Board of Directors
Board of Directors, board of directors,
Copy Center
Copy Center, copy center,
Customer Service
Customer Service, customer service,
Distribution
Distribution, distribution,
Finance
Finance, finance,
Information Systems
Information Systems, information systems,
International Division
International Division, international division,
International Marketing
International Marketing, international marketing,
International Sales
International Sales, international sales,
Inventory
Inventory, inventory,
Legal Department
Legal Department, legal department,
Mailroom 2
Mailroom 2, mailroom,
Mailroom 1
Mailroom 1, mailroom,
Management
Management, management,
Manufacturing
Manufacturing, manufacturing,
Marketing
Marketing, marketing,
Motor Pool
Motor Pool, motor pool, car,
Packaging
Packaging, packaging,
Payroll
Payroll, payroll,
Person 1
Person 1, person,
Person 2
Person 2, person,
Personnel/ Staff
Personnel/ Staff, personnel, staff,
Publications
Publications, publications,
Purchasing
Purchasing, purchasing,
Quality Assurance
Quality Assurance, quality assurance,
Exchange
Exchange, exchange,
Reception
Reception, reception,
Research and Development
Research and Development, research and development,
Sale contract
Sale contract, sales, sale, contract,
Shipping
Shipping, shipping,
Suppliers
Suppliers, suppliers,
Telecommunications
Telecommunications, telecommunications,
Treasurer
Treasurer, treasurer,
Warehouse
Warehouse, warehouse,
Lorry
Lorry, lorry, delivery,
Quality
Quality, quality,
Production
Production, production,
Box
Box, box,
Boxes
Boxes, box,
Open box
Open box, box, open,
Payment
Payment, payment,
Receiving
Receiving, receiving,
Sales
Sales, sales,
Phone
Phone, phone,
Operator 1
Operator 1, operator,
Online booking
Online booking, online booking,
Operator 2
Operator 2, operator,
Server
Server, server,
Car
Car, car,
Mini truck
Mini truck, truck,
Used Solutions
"Dimensions of service quality.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.
Block diagram
Block diagram, block diagram,
Used Solutions
HelpDesk

How to Create an Interactive Voice Response (IVR) Diagram in ConceptDraw PRO

Interactive voice response (IVR) diagram
Interactive Voice Response (IVR) Diagram is used to create and conduct the Interactive Voice Response systems for call-centers and voice mail services. IVR diagrams intended to visualize the logical and physical structure of Interactive voice response systems. ConceptDraw solution for Interactive Voice Response (IVR) Diagram allows you to create and communicate the Interactive Voice Response diagram of any complexity. Interactive Voice Response (IVR) System is a telecommunication technology that enables a computer to automatically process voice and touch phone signals. IVR systems allows users to interact through a computer with various service systems, available by telephone. The objective of IVR system is to reduce customer service costs by delivering self service to customers and guiding them to the information that they look for.

Basic Flowchart Symbols and Meaning

Flowchart Symbols and Meaning, workflow diagram symbols, process flow diagram symbols
Flowcharts are the best for visually representation the business processes and the flow of a custom-order process through various departments within an organization. ConceptDraw PRO diagramming and vector drawing software extended with Flowcharts solution offers the full set of predesigned basic flowchart symbols which are gathered at two libraries: Flowchart and Flowcharts Rapid Draw. Among them are: process, terminator, decision, data, document, display, manual loop, and many other specific symbols. The meaning for each symbol offered by ConceptDraw gives the presentation about their proposed use in professional Flowcharts for business and technical processes, software algorithms, well-developed structures of web sites, Workflow diagrams, Process flow diagram and correlation in developing on-line instructional projects or business process system. Use of ready flow chart symbols in diagrams is incredibly useful - you need simply drag desired from the libraries to your document and arrange them in required order. There are a few serious alternatives to Visio for Mac, one of them is ConceptDraw PRO. It is one of the main contender with the most similar features and capabilities.
How to Build a Flowchart
How to Build a Flowchart
"An example scenario is presented to demonstrate how a common issue tracking system would work:
(1) A customer service technician receives a telephone call, email, or other communication from a customer about a problem. Some applications provide built-in messaging system and automatic error reporting from exception handling blocks.
(2) The technician verifies that the problem is real, and not just perceived. The technician will also ensure that enough information about the problem is obtained from the customer. This information generally includes the environment of the customer, when and how the issue occurs, and all other relevant circumstances.
(3) The technician creates the issue in the system, entering all relevant data, as provided by the customer.
(4) As work is done on that issue, the system is updated with new data by the technician. Any attempt at fixing the problem should be noted in the issue system. Ticket status most likely will be changed from open to pending.
(5) After the issue has been fully addressed, it is marked as resolved in the issue tracking system.
If the problem is not fully resolved, the ticket will be reopened once the technician receives new information from the customer. A Run Book Automation process that implements best practices for these workflows and increases IT personnel effectiveness is becoming very common." [Issue tracking system. Wikipedia]
The UML sequence diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
UML sequence diagram
UML sequence diagram, lifeline, actor, lifeline, execution occurrence,
Used Solutions