Call center network diagram

"A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. In addition to a call centre, collective handling of letter, fax, live support software,social media and e-mail at one location is known as a contact centre.
A call centre is operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set or headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI)." [Call centre. Wikipedia]
This call center network diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.

Network scheme

Used Solutions

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Telecommunication Network Diagrams

Rack Diagrams

Rack Diagrams solution extends ConceptDraw PRO software with samples, templates and libraries of vector stencils for drawing the computer network server rack mounting diagrams.

Telecommunication Network Diagrams

Telecommunication Network Diagrams solution extends ConceptDraw PRO software with samples, templates, and great collection of vector stencils to help the specialists in a field of networks and telecommunications, as well as other users to create Computer systems networking and Telecommunication network diagrams for various fields, to organize the work of call centers, to design the GPRS networks and GPS navigational systems, mobile, satellite and hybrid communication networks, to construct the mobile TV networks and wireless broadband networks.

Interactive Voice Response Network Diagram

IVR messaging system network diagram - Computer and Networks solution sample

ConceptDraw solution Computer and Networks provides Interactive Voice Response samples, templates and library of 35 vector stencils for drawing the IVR network diagrams. Use ConceptDraw PRO diagramming and vector drawing software enhanced with solution Computer and Networks to visualize the logical and physical structure of IVR systems for inbound and outbound call centers and voice mail systems.

ConceptDraw Arrows10 Technology

How should diagramming software work? Is it possible to develop a diagram as quickly as the ideas come to you? The innovative ConceptDraw Smart Connectors Technology - This is more than enough versatility to draw any type of diagram with any degree of complexity. Connection points are necessary for diagramming network, flowchart and organizational charts. In ConceptDraw you connect shapes by attaching, or snapping and gluing, connectors to shape connection points.