"Root cause analysis (RCA) is a method of problem solving that tries to identify the root causes of faults or problems. ...
RCA (in steps 3, 4 and 5) forms the most critical part of successful corrective action, because it directs the corrective action at the true root cause of the problem. Knowing the root cause is secondary to the goal of prevention, but without knowing the root cause, it is not possible to determine what an effective corrective action for the defined problem would be. ...
3. Ask "why" and identify the causes associated with each step in the sequence towards the defined problem or event. "Why" is taken to mean "What were the factors that directly resulted in the effect?"
4. Classify causes into causal factors that relate to an event in the sequence and root causes, that if eliminated, can be agreed to have interrupted that step of the sequence chain.
5. Identify all other harmful factors that have equal or better claim to be called "root causes." If there are multiple root causes, which is often the case, reveal those clearly for later optimum selection." [Root cause analysis. Wikipedia]
This root cause analysis (RCA) tree diagram example "Sale problem solution" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Seven Management and Planning Tools solution from the Management area of ConceptDraw Solution Park.
RCA (in steps 3, 4 and 5) forms the most critical part of successful corrective action, because it directs the corrective action at the true root cause of the problem. Knowing the root cause is secondary to the goal of prevention, but without knowing the root cause, it is not possible to determine what an effective corrective action for the defined problem would be. ...
3. Ask "why" and identify the causes associated with each step in the sequence towards the defined problem or event. "Why" is taken to mean "What were the factors that directly resulted in the effect?"
4. Classify causes into causal factors that relate to an event in the sequence and root causes, that if eliminated, can be agreed to have interrupted that step of the sequence chain.
5. Identify all other harmful factors that have equal or better claim to be called "root causes." If there are multiple root causes, which is often the case, reveal those clearly for later optimum selection." [Root cause analysis. Wikipedia]
This root cause analysis (RCA) tree diagram example "Sale problem solution" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Seven Management and Planning Tools solution from the Management area of ConceptDraw Solution Park.
Key responsibility roles:
(1) Responsible.
Those who do the work to achieve the task. There is at least one role with a participation type of responsible, although others can be delegated to assist in the work required.
(2) Accountable (also approver or final approving authority).
The one ultimately answerable for the correct and thorough completion of the deliverable or task, and the one who delegates the work to those responsible. In other words, an accountable must sign off (approve) on work that responsible provides. There must be only one accountable specified for each task or deliverable.
(3) Consulted (sometimes counsel).
Those whose opinions are sought, typically subject matter experts; and with whom there is two-way communication.
(4) Informed.
Those who are kept up-to-date on progress, often only on completion of the task or deliverable; and with whom there is just one-way communication. [Responsibility assignment matrix. Wikipedia]
The involvement matrix example "Sale problem solution" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the solution "Seven Management and Planning Tools" from the Management area of ConceptDraw Solution Park.
(1) Responsible.
Those who do the work to achieve the task. There is at least one role with a participation type of responsible, although others can be delegated to assist in the work required.
(2) Accountable (also approver or final approving authority).
The one ultimately answerable for the correct and thorough completion of the deliverable or task, and the one who delegates the work to those responsible. In other words, an accountable must sign off (approve) on work that responsible provides. There must be only one accountable specified for each task or deliverable.
(3) Consulted (sometimes counsel).
Those whose opinions are sought, typically subject matter experts; and with whom there is two-way communication.
(4) Informed.
Those who are kept up-to-date on progress, often only on completion of the task or deliverable; and with whom there is just one-way communication. [Responsibility assignment matrix. Wikipedia]
The involvement matrix example "Sale problem solution" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the solution "Seven Management and Planning Tools" from the Management area of ConceptDraw Solution Park.
PERT Chart
The program (or project) evaluation and review technique, commonly abbreviated PERT, is a statistical tool, used in project management, which was designed to analyze and represent the tasks involved in completing a given project. ConceptDraw PRO diagramming and vector drawing software extended with Seven Management and Planning Tools Solution from the Management Area offers the extensive drawing tools for effective drawing the PERT Chart of any complexity.Sales Process Flowchart Symbols
The most easier way of creating the visually engaging and informative Sales Process Flowchart is to create the new ConceptDraw document and to use the predesigned vector symbols offered in 6 libraries of the Sales Flowchart Solution. There are more than six types of sales process flow diagrams, ConceptDraw PRO software is flowchart maker which include six collections of extended flowchart symbols for effective diagramming. There are main collections of color coded flowchart symbols: Sales Department, Sales Steps, Sales Workflow, Sales Symbols and special set of Sales Arrows and Sales Flowchart.
Seven Management and Planning Tools
Seven Management and Planning Tools solution extends ConceptDraw PRO and ConceptDraw MINDMAP with features, templates, samples and libraries of vector stencils for drawing management mind maps and diagrams.
Using Fishbone Diagrams for Problem Solving
Problems are obstacles and challenges that one should overcome to reach the goal. They are an inseparable part of any business, and the success of an enterprise often depends on ability to solve all problems effectively. The process of problem solving often uses rational approach, helping to find a suitable solution.Using Fishbone Diagrams for Problem Solving is a productive and illustrative tool to identify the most important factors causing the trouble. ConceptDraw PRO extended with Fishbone Diagrams solution from the Management area of ConceptDraw Solution Park is a powerful tool for problem solving with Fishbone Ishikawa diagram graphic method.
Seven Management and Planning Tools
Seven Management and Planning Tools solution extends ConceptDraw PRO and ConceptDraw MINDMAP with features, templates, samples and libraries of vector stencils for drawing management mind maps and diagrams.
Affinity Diagram
The Affinity Diagram shows the structure of large, complex factors that have an influence on a problem, and then divides them up into a smaller and simpler structure. The Affinity Diagram does not show a causal relationship between the factors. This diagram is designed to prepare the data for further analysis of the cause-effect relationships.Bar Chart Examples
Complete set of bar chart examples is produced using ConceptDraw software. Surfing bar chart examples you can find an example that is the best for your case.Basic Flowchart Symbols and Meaning
Flowchart Symbols and Meaning - Provides a visual representation of basic flowchart symbols and their proposed use in professional workflow diagram, standard process flow diagram and communicating the structure of a well-developed web site, as well as their correlation in developing on-line instructional projects. See flowchart's symbols by specifics of process flow diagram symbols and workflow diagram symbols.![How to Build a Flowchart](https://i1.ytimg.com/vi/_3km8cQc_GQ/hqdefault.jpg)
Sales Process Map
You need create a Sales Process Map? Use the ConceptDraw PRO software which is ideal for the sales process management, marketing and engineering thanks to the powerful Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.Relations Diagram
Identify how factors influence each other. Factors mostly influencing called “Drivers” Primarily affected factors called “Indicators”. Problem solving further focuses on changing driver factors by corrective actions. Indicator factors help establish KPI (Key Performance Indicators) to monitor changes and the effectiveness of corrective actions in resolving a problem.Marketing and Sales Organization chart. Organization chart Example
This sample was created in ConceptDraw PRO diagramming and vector drawing software using the Organizational Charts solution from the Management area of ConceptDraw Solution Park.This sample shows the Organizational Chart that displays the Sales and marketing (CRM) module. Using the ready-to-use predesigned objects, samples and templates from the Organizational Charts Solution for ConceptDraw PRO you can create your own orgchart professional quick and easy.
Process Flowchart
ConceptDraw is Professional business process mapping software for making process flow diagram, workflow diagram, general flowcharts and technical illustrations for business documents. It is includes rich examples, templates, process flowchart symbols. ConceptDraw flowchart maker allows you to easier create a process flowchart. Use a variety of drawing tools, smart connectors, flowchart symbols and shape libraries to create flowcharts of complex processes, process flow diagrams, procedures and information exchange.![How To Create a Process Flow Chart (business process modelling techniques)](https://i1.ytimg.com/vi/KeLgP-FXI2w/hqdefault.jpg)
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