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"Root cause analysis (RCA) is a method of problem solving that tries to identify the root causes of faults or problems. ...
RCA (in steps 3, 4 and 5) forms the most critical part of successful corrective action, because it directs the corrective action at the true root cause of the problem. Knowing the root cause is secondary to the goal of prevention, but without knowing the root cause, it is not possible to determine what an effective corrective action for the defined problem would be. ...
3. Ask "why" and identify the causes associated with each step in the sequence towards the defined problem or event. "Why" is taken to mean "What were the factors that directly resulted in the effect?"
4. Classify causes into causal factors that relate to an event in the sequence and root causes, that if eliminated, can be agreed to have interrupted that step of the sequence chain.
5. Identify all other harmful factors that have equal or better claim to be called "root causes." If there are multiple root causes, which is often the case, reveal those clearly for later optimum selection." [Root cause analysis. Wikipedia]
This root cause analysis (RCA) tree diagram example "Sale problem solution" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Seven Management and Planning Tools solution from the Management area of ConceptDraw Solution Park.
RCA diagram
RCA diagram, root cause, problem, cause,
Key responsibility roles:
(1) Responsible.
Those who do the work to achieve the task. There is at least one role with a participation type of responsible, although others can be delegated to assist in the work required.
(2) Accountable (also approver or final approving authority).
The one ultimately answerable for the correct and thorough completion of the deliverable or task, and the one who delegates the work to those responsible. In other words, an accountable must sign off (approve) on work that responsible provides. There must be only one accountable specified for each task or deliverable.
(3) Consulted (sometimes counsel).
Those whose opinions are sought, typically subject matter experts; and with whom there is two-way communication.
(4) Informed.
Those who are kept up-to-date on progress, often only on completion of the task or deliverable; and with whom there is just one-way communication. [Responsibility assignment matrix. Wikipedia]
The involvement matrix example "Sale problem solution" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the solution "Seven Management and Planning Tools" from the Management area of ConceptDraw Solution Park.
Involvement matrix
Involvement matrix, role, action involvement matrix, involvement matrix,

PERT Chart

The program (or project) evaluation and review technique, commonly abbreviated PERT, is a statistical tool, used in project management, which was designed to analyze and represent the tasks involved in completing a given project. ConceptDraw PRO diagramming and vector drawing software extended with Seven Management and Planning Tools Solution from the Management Area offers the extensive drawing tools for effective drawing the PERT Chart of any complexity.

Sales Process Flowchart Symbols

The most easier way of creating the visually engaging and informative Sales Process Flowchart is to create the new ConceptDraw document and to use the predesigned vector symbols offered in 6 libraries of the Sales Flowchart Solution. There are more than six types of sales process flow diagrams, ConceptDraw PRO software is flowchart maker which include six collections of extended flowchart symbols for effective diagramming. There are main collections of color coded flowchart symbols: Sales Department, Sales Steps, Sales Workflow, Sales Symbols and special set of Sales Arrows and Sales Flowchart.

seven management and planning tools Seven Management and Planning Tools

seven management and planning tools
Seven Management and Planning Tools solution extends ConceptDraw PRO and ConceptDraw MINDMAP with features, templates, samples and libraries of vector stencils for drawing management mind maps and diagrams.

Using Fishbone Diagrams for Problem Solving

Problems are obstacles and challenges that one should overcome to reach the goal. They are an inseparable part of any business, and the success of an enterprise often depends on ability to solve all problems effectively. The process of problem solving often uses rational approach, helping to find a suitable solution. Using Fishbone Diagrams for Problem Solving is a productive and illustrative tool to identify the most important factors causing the trouble. ConceptDraw PRO extended with Fishbone Diagrams solution from the Management area of ConceptDraw Solution Park is a powerful tool for problem solving with Fishbone Ishikawa diagram graphic method.

seven management and planning tools Seven Management and Planning Tools

seven management and planning tools
Seven Management and Planning Tools solution extends ConceptDraw PRO and ConceptDraw MINDMAP with features, templates, samples and libraries of vector stencils for drawing management mind maps and diagrams.

Affinity Diagram

The Affinity Diagram, also known as a KJ diagram, is a business tool invented for organization the large quantity of ideas and data. It is a part of Seven Management and Planning Tools, it is usually used right after brainstorming to sort large numbers of ideas into the corresponding groups. The Affinity Diagram helps to represent in a better way the structure of large and complex factors which influence on a problem, divides these factors into the smaller and simpler structures, and helps team members to see the patterns and identify possible solutions to problems they have. The diagrams of this type don't show the causal relationships between the factors, but they are designed to prepare the data for holding further analysis of the cause-effect relationships. Another area of Affinity Diagram usage is contextual inquiry as a way to sort observations and notes from field interviews, support call logs, open-ended survey responses organizing, etc. ConceptDraw MINDMAP software offers you the tools for easy holding brainstorming, generation ideas and creation MINDMAP Affinity Diagram.

Bar Chart Examples

Complete set of bar chart examples is produced using ConceptDraw software. Surfing bar chart examples you can find an example that is the best for your case.

Basic Flowchart Symbols and Meaning

Flowcharts are the best for visually representation the business processes and the flow of a custom-order process through various departments within an organization. ConceptDraw PRO diagramming and vector drawing software extended with Flowcharts solution offers the full set of predesigned basic flowchart symbols which are gathered at two libraries: Flowchart and Flowcharts Rapid Draw. Among them are: process, terminator, decision, data, document, display, manual loop, and many other specific symbols. The meaning for each symbol offered by ConceptDraw gives the presentation about their proposed use in professional Flowcharts for business and technical processes, software algorithms, well-developed structures of web sites, Workflow diagrams, Process flow diagram and correlation in developing on-line instructional projects or business process system. Use of ready flow chart symbols in diagrams is incredibly useful - you need simply drag desired from the libraries to your document and arrange them in required order. There are a few serious alternatives to Visio for Mac, one of them is ConceptDraw PRO. It is one of the main contender with the most similar features and capabilities.
How to Build a Flowchart
How to Build a Flowchart

Sales Process Map

You need create a Sales Process Map? Use the ConceptDraw PRO software which is ideal for the sales process management, marketing and engineering thanks to the powerful Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.

Relations Diagram

The Relations Diagram is used to identify how the factors influence each other, to determine what factors are causes and what are effects. The factors mostly influencing are called “drivers”, the primarily affected factors are “indicators”. The problem solving is focused on the change of "drivers" factors by applying the corrective actions. The "indicators" factors help establish the Key Performance Indicators (KPIs) to monitor the changes and also define the effectiveness of the corrective actions in resolving a problem. ConceptDraw MINDMAP software ideally suits for designing Relations Diagrams. The easiest way to create the MINDMAP Relations Diagram, is to use the included Relations Diagram input template. Open it in ConceptDraw MINDMAP application from the Input tab and hold a new brainstorming session, identify the central issue and the contributing factors to this issue. Click the Finish Brainstorm button to generate a Mind Map and begin the further work with it, or select Relations Diagram item from the Output tab to automatically draw it in ConceptDraw PRO application.

Marketing and Sales Organization chart. Organization chart Example

The use of Organization Charts is very popular at the fields of marketing and sales. They help to depict in a visual form a lot of information about organization: the company's structure, relationships of positions within an organization in terms of authorities and responsibilities, and company's strategies. All Organizational Charts are constructed from the similar building blocks (rectangles and lines), this makes them easily for interpretation and understanding by all interested people inside and outside of this company, such as shareholders, employees, investors, distributors, suppliers, customers, etc. Organization Charts can be hand-drawn on the paper, however the preferable is to use a special software. ConceptDraw PRO diagramming and vector graphics software extended with useful Organizational Charts solution is ideal for easy representing information and data, and professional drawing Marketing and Sales Organization Chart with any depth of detailing. Organizational structure may differ during the company's development, you can design and compare the charts on each stage.

Process Flowchart

The main reason of using Process Flowchart or PFD is to show relations between major parts of the system. Process Flowcharts are used in process engineering and chemical industry where there is a requirement of depicting relationships between major components only and not include minor parts. Process Flowcharts for single unit or multiple units differ in their structure and implementation. ConceptDraw PRO is Professional business process mapping software for making Process flowcharts, Process flow diagram, Workflow diagram, flowcharts and technical illustrations for business documents and also comprehensive visio for mac application. Easier define and document basic work and data flows, financial, production and quality management processes to increase efficiency of your business with ConcepDraw PRO. Business process mapping software with Flowchart Maker ConceptDraw PRO includes extensive drawing tools, rich examples and templates, process flowchart symbols and shape libraries, smart connectors that allow you create the flowcharts of complex processes, process flow diagrams, procedures and information exchange. Process Flowchart Solution is project management workflow tools which is part ConceptDraw Project marketing project management software. Drawing charts, diagrams, and network layouts has long been the monopoly of Microsoft Visio, making Mac users to struggle when needing such visio alternative like visio for mac, it requires only to view features, make a minor edit to, or print a diagram or chart. Thankfully to MS Visio alternative like ConceptDraw PRO software, this is cross-platform charting and business process management tool, now visio alternative for making sort of visio diagram is not a problem anymore however many people still name it business process visio tools.
How To Create a Process Flow Chart (business process modelling techniques)
How To Create a Process Flow Chart (business process modelling techniques)