UML activity diagram - Ticket processing system

"An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".
A ticket element, within an issue tracking system, is a running report on a particular problem, its status, and other relevant data. They are commonly created in a help desk or call center environment and almost always have a unique reference number, also known as a case, issue or call log number which is used to allow the user or help staff to quickly locate, add to or communicate the status of the user's issue or request.
These tickets are so called because of their origin as small cards within a traditional wall mounted work planning system when this kind of support started. Operators or staff receiving a call or query from a user would fill out a small card with the user's details and a brief summary of the request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request." [Issue tracking system. Wikipedia]
The UML activity diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.

"Credits and deposits.
To add credit to an account by bringing cash to a bank in person, the account holder can fill a small credit slip or deposit slip. The total amount of each note and coin is counted and entered on the slip, along with who it is paid in by and the date. The cash and details are counted and checked by the teller at the bank, if everything is in order the deposit is credited to the account, the credit slip is then kept by the bank and the credit slip booklet is stamped with the date and then returned to the account holder.An account holder uses their passbook to record their history of transactions with their bank." [Passbook. Wikipedia]
The UML activity diagram example "Deposit slip processing" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.

This purchase order processing UML activity diagram was created on the base of activity diagram from the software architecture documentation wiki of the Software Engineering Institute (SEI) of Carnegie Mellon University (CMU).
[wiki.sei.cmu.edu/ sad/ index.php/ Image:PurchaseOrderActivityDiagram.png]
"A purchase order (PO) is a commercial document and first official offer issued by a buyer to a seller, indicating types, quantities, and agreed prices for products or services. Acceptance of a purchase order by a seller forms a contract between the buyer and seller, so no contract exists until the purchase order is accepted. It is used to control the purchasing of products and services from external suppliers.
Creating a purchase order is typically the first step of the purchase to pay process in an ERP system." [Purchase order. Wikipedia]
This purchase order processing UML activity diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the ATM UML Diagrams solution from the Software Development area of ConceptDraw Solution Park.

"Alarm triggers.
The individual triggers for a car alarm vary widely, depending on the make and model of the vehicle, and the brand and model of the alarm itself (for aftermarket alarms). Since aftermarket alarms are designed to be universal (i.e., compatible with all 12 volt negative ground electrical systems as opposed to one carmaker's vehicles), these commonly have trigger inputs that the installer/ vehicle owner chooses not to connect, which additionally determines what will set the alarm off." [Car alarm. Wikipedia]
The UML activity diagram example " Alarm trigger processing" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.

This example was drawn on the base of SysML activity diagram on the page 8 of "SysML Modelling Language explained" document from the Official OMG SysML site.
"The activity diagram represents steps of a process, often making use of “input and output pins” that respectively correspond to the element type required as the input of an activity or action, and the element generated as an output.
If an action or activity corresponds to a block operation, it is possible to ensure that the types of the input and output of this activity are consistent with the block operation signature.
All the activity diagrams definitions used in UML also apply to SysML.
SysML has added a couple of extensions:
- With UML, control can only enable actions to start. SysML extends control to support disabling of actions that are already executing.
- Definition of the flow rate : continuous or discrete
- Definition of the rate and probability on the control or object flows"
[omgsysml.org/ SysML_ Modelling_ Language_ explained-finance.pdf]
The example "SysML activity diagram" was drawn using the ConceptDraw PRO diagramming and vector drawing software extended with the SysML solution from the Software Development area of ConceptDraw Solution Park.