HOQ matrix - Template

Use this house of quality template to design your HOQ matrices.
The HOQ template "HOQ matrix" was designed using ConceptDraw PRO software extended with House of Quality solution from Quality area of ConceptDraw PRO Solution Park.

Use this quality function deployment matrix template to design your house of quality diagrams and QFD matrices.
"Quality function deployment (QFD) is a method developed in Japan beginning in 1966 to help transform the voice of the customer [VOC] into engineering characteristics for a product." [Quality function deployment. Wikipedia]
The quality function deployment matrix template "QFD matrix" was designed using ConceptDraw PRO software extended with House of Quality solution from Quality area of ConceptDraw PRO Solution Park.

This house of quality matrix sample was designed on the base of the Wikimedia Commons file: Building the House of Quality - Example.jpg. [commons.wikimedia.org/ wiki/ File:Building_ the_ House_ of_ Quality_ -_ Example.jpg]
This file is licensed under the Creative Commons Attribution-Share Alike 4.0 International license. [creativecommons.org/ licenses/ by-sa/ 4.0/ deed.en]
"The “house of quality,” the basic design tool of the management approach known as quality function deployment (QFD)...
The foundation of the house of quality is the belief that products should be designed to reflect customers’ desires and tastes—so marketing people, design engineers, and manufacturing staff must work closely together from the time a product is first conceived.
The house of quality is a kind of conceptual map that provides the means for interfunctional planning and communications. People with different problems and responsibilities can thrash out design priorities while referring to patterns of evidence on the house’s grid." [Hauser, John R.; Clausing, Don. "The House of Quality". Harvard Business Review. No. May 1988. hbr.org/ 1988/ 05/ the-house-of-quality]
The HOQ example "Building the House of Quality" was designed using ConceptDraw PRO software extended with House of Quality solution from Quality area of ConceptDraw PRO Solution Park.

This house of quality matrix template was designed on the base of the Wikimedia Commons file: House of quality 9 step.png.
"An example of House of Quality including numbers (1-9) for easier relation between text and image."
[commons.wikimedia.org/ wiki/ File:House_ of_ quality_ 9_ step.png]
"Product Design. Initially, information about customer requirements must be collected. Once done, these should be converted into qualitative properties in the form of design. A tool used to facilitate this is the House of Quality, which is based on a number of processes that generally follow the list below.
1. Customer characteristics
2. Priorities of customer characteristics (scale 1-5)
3. Technical characteristics
4. Relationships between customer and technical characteristics (1.3.9)
5. Competing products
6. Rating of products on the market by customer characteristics (scale 1-5)
7. Rating of products on the market by technical characteristics (scale 1-5)
8. Rating and comparison of measurable values ​​for product properties
9. The tool converts the information into measurable results
Then a more precise requirement specification can be made. Where product requirements and technical characteristics are developed in detail." [sv.wikipedia.org/ wiki/ Quality_ function_ deployment]
The HOQ template "House of quality 9 step" was designed using ConceptDraw PRO software extended with House of Quality solution from Quality area of ConceptDraw PRO Solution Park.

This house of quality sample illustrates interrelationship matrix.
It was designed on the base of the figure 3-4 in Lecture "How QFD helps in product quality improvement?" from the website of National Programme on Technology Enhanced
Learning (NPTEL), India. [nptel.ac.in/ courses/ 110101010/ downloads/ mod3/ Module%20 III-Lec1.pdf]
Distributed under Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0) [creativecommons.org/ licenses/ by-sa/ 4.0/ ]
"The next step in building a house of quality is to compare the VOC with technical characteristics and determine their interrelationships. In this context, engineering knowledge about the product and historic evidence/ data can provide useful information. Common practice is to use symbols to represent the nature of relationship between customer requirements and technical descriptors. Symbols used are:
- A solid circle represents a strong relationship (scored as +9).
- A single circle represents a medium relationship. (scored as +3).
- A triangle represents a weak relationship (scored as +1).
- The box is left blank if there is no relationship between VOC and technical characteristics.
Figure 3-4 provides the interrelationship matrix with type of relationships. Any cell that is empty implies no or insignificant relationship." [nptel.ac.in/ courses/ 110101010/ modules/ module3/ lec1/ 1.6.html]
The HOQ example "House of Quality - interrelationship matrix" was designed using ConceptDraw PRO software extended with House of Quality solution from Quality area of ConceptDraw PRO Solution Park.

Use this house of quality template to design your house of quality diagrams and quality function deployment matrices.
The HOQ template "QFD matrix" was designed using ConceptDraw PRO software extended with House of Quality solution from Quality area of ConceptDraw PRO Solution Park.

This house of quality sample illustrates correlation matrix.
It was designed on the base of the figure 3-5 in Lecture "How QFD helps in product quality improvement?" from the website of National Programme on Technology Enhanced Learning (NPTEL), India. [nptel.ac.in/ courses/ 110101010/ downloads/ mod3/ Module%20 III-Lec1.pdf]
Distributed under Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0) [creativecommons.org/ licenses/ by-sa/ 4.0/ ]
"After drafting the relationship matrix, it is evaluated for any empty row or column. An empty row indicates that a customer voice is not being addressed by any technical descriptors. Thus, the customer expectation is not being met. Any blank column indicates that the technical requirement is unnecessary, as it does not address any VOC.
The roof of the house of quality, expressed as correlation matrix, is used to identify any interrelationships between the technical descriptors (Figure 3-5). Symbols are used to describe the strength of the interrelationships. Symbols generally preferred are:
- A ‘solid circle’ represents a strong positive relationship.
- A ‘circle’ represents a positive relationship.
- An ‘X’ represents a negative relationship.
- An ‘asterisk’ represents a strong negative relationship." [nptel.ac.in/ courses/ 110101010/ modules/ module3/ lec1/ 1.7.html]
The HOQ example "House of Quality - correlation matrix" was designed using ConceptDraw PRO software extended with House of Quality solution from Quality area of ConceptDraw PRO Solution Park.

This house of quality matrix sample was designed on the base of the Wikimedia Commons file: A1 House of Quality.png.
"House of Quality is a diagram, resembling a house, used for defining the relationship between customer desires and the firm/ product capabilities" [commons.wikimedia.org/ wiki/ File:A1_ House_ of_ Quality.png]
The HOQ example "House of quality diagram" was designed using ConceptDraw PRO software extended with House of Quality solution from Quality area of ConceptDraw PRO Solution Park.