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This call center dashboard template uses gauge indicators to visualize CRM business metrics and KPIs: First call resolution, Service level, Agent turnover rate, Average speed of answer, Percentage of calls blocked, Average after call work time, Average abandonment rate.
To set data source file for graphic indicator use Action menu.
Use this template to design your call centre dashboard with ConceptDraw PRO software.
The CRM dashboard template "Call center CRM Dashboard - Template" is included in CRM Center Dashboard solution from Management area of ConceptDraw Solution Park.
Business dashboard
Business dashboard, thumb down, crm icons, support, crm icons, stadium, speech balloon, crm icons, responsiveness, crm icons, question mark, crm icons, level, crm icons, gauge indicator, kpi gauge, drawing shapes, customer loyalty, crm icons, customer interaction, crm icons,
Used Solutions

crm software, crm tools, customer management software CRM Center Dashboard

crm software, crm tools, customer management software
The CRM Center Dashboard solution extends ConceptDraw DIAGRAM functionality with CRM software tools, large collection of CRM Charts live objects, CRM icons, CRM indicators, CRM maps and navigation elements, the set of professionally designed CRM samples and templates to help you construct your own CRM Dashboards and CRM Center Dashboards in a few minutes, to depict the current and actual data by connecting or refreshing the data source file. The customer management software ConceptDraw DIAGRAM makes you free to choose the style for your dashboard and to regulate the quantity of clipart on the diagram according to your taste.

interactive voice response system, IVR Interactive Voice Response Diagrams

interactive voice response system, IVR
Interactive Voice Response Diagrams solution extends ConceptDraw DIAGRAM software with samples, templates and libraries of ready-to-use vector stencils that help create Interactive Voice Response (IVR) diagrams illustrating in details a work of interactive voice response system, the IVR system’s logical and physical structure, Voice-over-Internet Protocol (VoIP) diagrams, and Action VoIP diagrams with representing voice actions on them, to visualize how the computers interact with callers through voice recognition and dual-tone multi-frequency signaling (DTMF) keypad inputs.

Network Diagram Software IVR Services

Interactive Voice Response (IVR) Services

telecommunication networking, networking and telecommunications, telecommunications network, computer systems networking and telecommunications Telecommunication Network Diagrams

telecommunication networking, networking and telecommunications, telecommunications network, computer systems networking and telecommunications
Telecommunication Network Diagrams solution extends ConceptDraw DIAGRAM software with samples, templates, and great collection of vector stencils to help the specialists in a field of networks and telecommunications, as well as other users to create Computer systems networking and Telecommunication network diagrams for various fields, to organize the work of call centers, to design the GPRS networks and GPS navigational systems, mobile, satellite and hybrid communication networks, to construct the mobile TV networks and wireless broadband networks.
This CH-1 decomposition diagram models the business processes "Repairing of
household devices by Service Center".
"Let this process be organized in the following way:
− Repair works are carried out at client’s place.
− Repair works are carried out upon requests. Requests are to be accepted (registered) by service center operator every day from 8-00 till 20-00 (by phone).
− Operator fills the repair order (there is a standard template of this document) on every registered request and then delivers it to service engineer.
− On the same day service engineer contacts the client by phone in order to obtain more specific information and to estimate the cost and duration of repair work.
− If service engineer hasn’t some of necessary repair parts, he(she) receives them at warehouse of service center.
− Service engineer goes to the client and repairs the broken device at the time chosen by the client." [Specification of CH-1 notation. http:/ / ch1-notation.blogspot.ru/ 2011/ 10/ ch-1-notation-for-business-process.html]
The business process flowchart example "Decomposition CH-1 diagram" was designed using ConceptDraw PRO software extended with the Cross-Functional Flowcharts solution from Business Processes area of ConceptDraw Solution Park.
Used Solutions

cross-functional flowchart template, flowchart, example business process flow Cross-Functional Flowcharts

cross-functional flowchart template, flowchart, example business process flow
Cross-functional flowcharts are powerful and useful tool for visualizing and analyzing complex business processes which requires involvement of multiple people, teams or even departments. They let clearly represent a sequence of the process steps, the order of operations, relationships between processes and responsible functional units (such as departments or positions).

Interactive Voice Response Network Diagram

ConceptDraw solution Computer and Networks provides Interactive Voice Response samples, templates and library of 35 vector stencils for drawing the IVR network diagrams. Use ConceptDraw DIAGRAM diagramming and vector drawing software enhanced with solution Computer and Networks to visualize the logical and physical structure of IVR systems for inbound and outbound call centers and voice mail systems.
The vector stencils library "HR department" contains 50 workflow symbols.
Use this department icon set to draw your HR process flowcharts, workflow diagrams and infographics with the ConceptDraw PRO diagramming and vector drawing software.
The HR pictograms library "HR department" is included in the HR Flowcharts solution from the Management area of ConceptDraw Solution Park.
Accounting
Accounting, accounting,
Accounts payable
Accounts payable, accounts payable,
Accounts receivable
Accounts receivable,
Audit
Audit, audit,
Bank
Bank, bank,
Board of directors
Board of directors, board of directors,
Career center
Career center, career center,
Copy center
Copy center, copy center,
Customer service operator
Customer service operator, customer service operator,
Customer service technician
Customer service technician, customer service technician,
Data center
Data center, data center,
Delivery
Delivery, Delivery,
Design
Design, design,
Devices management
Devices management, devices management,
Distribution
Distribution, distribution,
Distribution 2
Distribution 2, distribution,
Employee
Employee, employee,
Engineering
Engineering, engineering,
Facilities
Facilities, facilities,
Finance
Finance, finance,
Human resource
Human resource, Human resource,
Information services
Information services, information services,
Information systems
Information systems, information systems,
International division
International division, international division,
International marketing
International marketing, international marketing,
International sales
International sales, international sales,
Inventory
Inventory, inventory,
Legal department
Legal department, legal department,
Mail room
Mail room, mail room,
Mail service
Mail service, mail service,
Management
Management, management,
Manufacturing
Manufacturing, manufacturing,
Marketing
Marketing, marketing,
Motorpool
Motorpool, motorpool,
Online service
Online service, online service,
Packaging
Packaging, packaging,
Payroll
Payroll, payroll,
Publications
Publications, publications,
Purchasing
Purchasing, purchasing,
Quality assurance
Quality assurance, quality assurance,
Receiving
Receiving, receiving, employee,
Reception
Reception, reception,
Research and development
Research and development, research and development,
Scales
Scales, scales,
Sales growth
Sales growth, sales growth,
Security
Security, security,
Shipping
Shipping, shipping,
Suppliers
Suppliers, suppliers,
Telecommunication
Telecommunication, telecommunication,
Warehouse
Warehouse, warehouse,
Used Solutions
"A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. In addition to a call centre, collective handling of letter, fax, live support software,social media and e-mail at one location is known as a contact centre.
A call centre is operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set or headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI)." [Call centre. Wikipedia]
This call center network diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Network scheme
Network scheme, server, radio waves, laptop computer, notebook, globe, Internet, cellular phone, mobile phone, call-center, call operator, woman, Internet, cloud,
Used Solutions