UML sequence diagram - Help desk

"A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees." [Help desk. Wikipedia]
The UML sequence diagram example "Help desk" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.

"An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".
A ticket element, within an issue tracking system, is a running report on a particular problem, its status, and other relevant data. They are commonly created in a help desk or call center environment and almost always have a unique reference number, also known as a case, issue or call log number which is used to allow the user or help staff to quickly locate, add to or communicate the status of the user's issue or request.
These tickets are so called because of their origin as small cards within a traditional wall mounted work planning system when this kind of support started. Operators or staff receiving a call or query from a user would fill out a small card with the user's details and a brief summary of the request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request." [Issue tracking system. Wikipedia]
The BPMN 2.0 (Business Process Model and Notation) diagram example "Trouble ticket system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Business Process Diagram solution from the Business Processes area of ConceptDraw Solution Park.

The vector stencils library "Scrum workspace" contains 21 icons.
Use this clipart set to design your agile software development diagrams and infographics with ConceptDraw PRO software.
"... a list of all the things that ... should be visible within the ideal agile workspace:
Big Visible Charts. ... the sprint burndown chart, showing the number of hours remaining as of each day of the current sprint. ... big visible charts showing the number of passing customer acceptance tests, the pass/ fail status of tests by day, sprint and release burndown charts, number of new stories introduced to the product backlog per sprint, and more.
Additional feedback devices. In addition to big, visible charts, it is common for an agile team to use additional visual feedback devices in their workspace. One of the most common is a lava lamp that is turned on whenever the automated build is broken.
... flashing red traffic lights to indicate exceptional conditions such as an issue on a production server. Also popular are ambient orbs and Nabaztag rabbits, which are wireless programmable devices that can also be configured to change colors, speak messages, or wiggle their ears as a team desires. ...
Everyone on your team. Each person on the team should ideally be able to see each other person on the team. This absolutely includes the ScrumMaster and ideally includes the product owner. ...
The sprint backlog. One of the best ways to ensure that everything necessary is completed in the sprint is to make the sprint backlog visible. The best way to do that is by displaying the sprint backlog on a wall, ideally in the form of a task board ...
The product backlog. One problem with running an endless series of sprints is that each can feel disconnected or isolated from the whole of a planned released or related set of new capabilities. A good way to reduce the impact of this problem is by displaying the product backlog somewhere clearly visible. ... tack the index cards with those upcoming user stories on a wall where all can see them. This allows team members to see how the user stories they are working on in the current sprint relate to others that are coming soon.
At least one big white board. ... Locating this in the team’s common workspace encourages spontaneous meetings." [mountaingoatsoftware.com/ blog/ the-ideal-agile-workspace]
The clip art sample "Design elements - Scrum workspace" is included in the Scrum solution from the Project Management area of ConceptDraw Solution Park.

This office interior design sample illustrates cubicle layout of furniture on the floor plan.
"Тhe cubicle, cubicle desk, office cubicle or cubicle workstation is a partially enclosed workspace, separated from neighboring workspaces by partitions that are usually 5–6 feet (1.5–1.8 m) tall. Its purpose is to isolate office workers from the sights and noises of an open workspace so that they may concentrate without distractions. Cubicles are composed of modular elements such as work surfaces, overhead bins, drawers, and shelving, which can be configured depending on the user's needs. Installation is generally performed by professionals, although some cubicles allow configuration changes to be performed by users without specific training." [Cubicle. Wikipedia]
The office interior design example "Cubicle layout" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Office Layout Plans solution from the Building Plans area of ConceptDraw Solution Park.