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The vector stencils library "Interactive voice response (IVR)" contains 32 symbols of devices and equipment for drawing interactive voice response (IVR) system network diagrams. Use these icons to develop, operate and maintain the IVR systems for inbound and outbound call centers and voice mail systems.
"Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. ...
DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad.
Two main varieties of speech recognition are used in IVR: that based upon predefined grammars (used in "directed" dialogues), and that based on statistically trained language models (used in "natural language" dialogues). ...
Other technologies include using Text-To-Speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. ...
An IVR can be deployed in several ways:
(1) Equipment installed on the customer premises.
(2) Equipment installed in the PSTN (Public Switched Telephone Network).
(3) Application service provider (ASP) / Hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
Interactive voice response can be used to front-end a call center operation by identifying the needs of the caller." [Interactive voice response. Wikipedia]
The clip art example "Interactive voice response (IVR) - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Cell Phone
Cell Phone, cell phone,
Interactive Cell Phone
Interactive Cell Phone, interactive cell phone,
Computer
Computer, computer,
Data Warehouse
Data Warehouse, data warehouse,
Interactive Mail
Interactive Mail, interactive mail,
Credit Card
Credit Card, credit card,
Phone
Phone, phone,
Fax
Fax, fax,
Office
Office, office,
Data transfer
Data transfer, data transfer,
Interactive Voice Mail
Interactive Voice Mail, Interactive Voice Mail,
Interactive Call
Interactive Call, interactive call,
Interactive Payment
Interactive Payment, interactive payment,
Mobile Operator
Mobile Operator, mobile operator,
Caller
Caller, caller,
Main menu block
Main menu block, main menu, block,
Menu block with 1 button
Menu block with 1 button, menu block, button,
Menu block with 2 buttons
Menu block with 2 buttons, menu block, button,
Menu block with 3 buttons
Menu block with 3 buttons, menu block, button,
Menu block
Menu block, menu block,
Button "1"
Button
Button "2"
Button
Button "3"
Button
Button "4"
Button
Button "5"
Button
Button "6"
Button
Button "7"
Button
Button "8"
Button
Button "9"
Button
Button "0"
Button
Button "*"
Button
Button "#"
Button
Used Solutions

Interactive Voice Response System

Interactive Voice Response System
How to represent the Interactive Voice Response System? The commonly used way is to draw the IVR diagram. You can draw it manually in a graphic editor, but ConceptDraw PRO diagramming and vector drawing software offers you the more effective way - to use the powerful tools of the Interactive Voice Response Diagrams Solution for ConceptDraw Solution Park.
HelpDesk

How to Create an Interactive Voice Response (IVR) Diagram in ConceptDraw PRO

Interactive voice response (IVR) diagram
Interactive Voice Response (IVR) Diagram is used to create and conduct the Interactive Voice Response systems for call-centers and voice mail services. IVR diagrams intended to visualize the logical and physical structure of Interactive voice response systems. ConceptDraw solution for Interactive Voice Response (IVR) Diagram allows you to create and communicate the Interactive Voice Response diagram of any complexity. Interactive Voice Response (IVR) System is a telecommunication technology that enables a computer to automatically process voice and touch phone signals. IVR systems allows users to interact through a computer with various service systems, available by telephone. The objective of IVR system is to reduce customer service costs by delivering self service to customers and guiding them to the information that they look for.

interactive voice response system, IVR Interactive Voice Response Diagrams

interactive voice response system, IVR
Interactive Voice Response Diagrams solution extends ConceptDraw PRO v10 with samples, templates and library of ready-to-use vector stencils to help create Interactive Voice Response (IVR) diagrams illustrating a work of interactive voice response system, Voice-over-Internet Protocol (VoIP) diagrams and Action VoIP diagrams with representing voice actors on them.
"Interactive Messaging Response (IMR).
As communications have migrated to multimedia so has automation. The introduction of Instant Messaging (IM) in contact centers is starting to take off. Agents can handle up to 6 different IM conversations at the same time and so agent productivity is increasing. IVR technology is being used to automate IM conversations using existing Natural Language Processing software. This is different from email handling as email automated response is typically based on key word spotting. IM conversations are different from email as IM is conversational. The use of text messaging abbreviations and smilies requires different grammars to those currently used for speech recognition. IM is also starting to replace text messaging on multimedia mobile handsets and is expected to become more widely used." [Interactive voice response. Wikipedia]
The IVR messaging system diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR diagram
IVR diagram, menu block, button, main menu, block,
Used Solutions

Interactive Voice Response Network Diagram

IVR messaging system network diagram - Computer and Networks solution sample
ConceptDraw solution Computer and Networks provides Interactive Voice Response samples, templates and library of 35 vector stencils for drawing the IVR network diagrams.
Use ConceptDraw PRO diagramming and vector drawing software enhanced with solution Computer and Networks to visualize the logical and physical structure of IVR systems for inbound and outbound call centers and voice mail systems.
The vector stencils library "Cisco network topology" contains 89 symbols of Cisco network devices and design elements for drawing computer network topology diagrams.
"There are two basic categories of network topologies:
(1) Physical topologies,
(2) Logical topologies.
The shape of the cabling layout used to link devices is called the physical topology of the network. This refers to the layout of cabling, the locations of nodes, and the interconnections between the nodes and the cabling. The physical topology of a network is determined by the capabilities of the network access devices and media, the level of control or fault tolerance desired, and the cost associated with cabling or telecommunications circuits.
The logical topology in contrast, is the way that the signals act on the network media, or the way that the data passes through the network from one device to the next without regard to the physical interconnection of the devices." [Network topology. Wikipedia]
The symbols example "Cisco network topology - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Cisco Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ computer-networks-cisco
Router
Router, router,
Broadband router
Broadband router , broadband router,
Router firewall
Router firewall, router with firewall ,
Wireless router
Wireless router, wireless router,
Workgroup switch
Workgroup switch, workgroup switch,
ATM switch
ATM switch, ATM switch ,
ISDN switch
ISDN switch, ISDN switch,
Multilayer switch
Multilayer switch, multilayer switch ,
Protocol translator
Protocol translator, protocol translator,
Communications server
Communications server, communications server, access server,
Transpath
Transpath, transpath,
Bridge
Bridge, bridge,
Terminal server
Terminal server, terminal server,
Route switch processor
Route switch processor, route switch processor,
Content engine (cache director)
Content engine (cache director), content engine, cache director,
Management engine (ME 1100)
Management engine (ME 1100), Management Engine, ME 1100,
Switch processor
Switch processor, switch processor,
ITP
ITP, ITP,
Voice gateway
Voice gateway, voice gateway,
BBSM
BBSM, BBSM,
ATA
ATA, ATA,
SIP Proxy server
SIP Proxy server, SIP Proxy server,
NetRanger
NetRanger, netranger,
Cisco 1000
Cisco 1000, Cisco 1000,
IP
IP, IP,
System controller
System controller, system controller,
ACE
ACE, ACE,
Directory server
Directory server, directory server,
ADM
ADM, ADM,
Cisco Unity Express
Cisco Unity Express, Cisco Unity Express,
Unity server
Unity server, unity server,
Cisco security
Cisco security, Cisco security,
CallManager
CallManager, callmanager, call manager,
DSLAM
DSLAM, DSLAM,
H.323
H.323, H.323 ,
CDM (Content Distribution Manager)
CDM (Content Distribution Manager), CDM, content distribution manager,
ICM
ICM, ICM,
Access point
Access point, access point,
Wireless bridge
Wireless bridge, wireless bridge,
Wireless connectivity
Wireless connectivity, wireless connectivity,
Guard
Guard, guard,
Mobile access router
Mobile access router, mobile access router,
Carrier Routing System (CRS)
Carrier Routing System (CRS), Carrier Routing System, CRS,
Vault
Vault, vault,
Workstation
Workstation, workstation,
PC
PC, PC,
Macintosh
Macintosh, Macintosh,
Cloud, gold
Cloud, gold, network cloud,
Cloud, white
Cloud, white, cloud,
Cloud, standard color
Cloud, standard color, cloud,
Cisco security management
Cisco security management, security management,
PBX
PBX, PBX,
DPT
DPT, DPT,
Government building
Government building, government building ,
Headquarters, blue
Headquarters, blue, headquarters, generic building,
Router in building
Router in building, router in building,
Man
Man, man,
Woman
Woman, woman,
Workgroup switch, subdued
Workgroup switch, subdued, workgroup switch,
Router, subdued
Router, subdued, router,
File server
File server, file server,
Firewall, horizontal
Firewall, horizontal, firewall,
Firewall, vertical
Firewall, vertical, firewall,
Firewall, vertical, subdued
Firewall, vertical, subdued, firewall,
Lock
Lock, lock,
Key
Key, key,
Lock and key
Lock and key, lock, key, lock and key,
Car
Car, car,
Truck
Truck, truck,
File cabinet
File cabinet, file cabinet,
Breakout box
Breakout box, breakout box,
Breakout box, blue
Breakout box, blue, breakout box,
Host
Host, host,
Relational database
Relational database, relational database, database,
Modem
Modem, modem,
BBS (Bulletin Board System)
BBS (Bulletin Board System), BBS, bulletin board system,
Satellite
Satellite, satellite,
Satellite dish
Satellite dish, satellite dish,
UPS
UPS, UPS,
RPS
RPS, RPS,
MAU
MAU, MAU,
PAD
PAD, PAD,
PAD X.28
PAD X.28, PAD X.28,
Diskette
Diskette, diskette,
Contact center
Contact center, contact center,
Page icon
Page icon, page icon,
Antenna
Antenna, antenna,
Antenna, blue
Antenna, blue, antenna,
Radio tower
Radio tower, radio tower,
Used Solutions

Network Diagram Software IVR Services

IVR services network diagram - Computer and Networks solution sample
Interactive Voice Response (IVR) Services

Network Visualization with ConceptDraw PRO

Network Visualization
ConceptDraw makes the entire process of network visualization easier thanks to the numerous ready-to-use objects included in the package for presentation of network equipment, LDAP directory symbols and many other objects that symbolize resources in most various representations.

IVR Network Diagram

IVR network diagram - Computer and Networks solution
Interactive Voice Response (IVR) Network Diagram

IVR

IVR
ConceptDraw PRO is a powerful diagramming and vector drawing software. Now, supplied with Interactive Voice Response Diagrams solution from the Computer and Networks area, ConceptDraw PRO became ideal for construction the IVR diagrams.

computer networks Computer and Networks Area

computer networks
The solutions from Computer and Networks Area of ConceptDraw Solution Park collect samples, templates and vector stencils libraries for drawing computer and network diagrams, schemes and technical drawings.

Design Element: IVR for Network Diagrams

Network Diagramming Tools, Design Elements - Design Elements - IVR (Win Mac)
ConceptDraw PRO is perfect for software designers and software developers who need to draw IVR Network Diagrams.

Cisco Products Additional. Cisco icons, shapes, stencils and symbols

Cisco Network Diagram. Design Elements - Cisco Products Additional (Win Mac)
The ConceptDraw vector stencils library Cisco Products Additional contains equipment symbols for drawing the computer network diagrams.

Voice Actors

Voice Actors
ConceptDraw PRO extended with Interactive Voice Response Diagrams Solution is a powerful software which provides a set of helpful tools for designing IVR and VoIP diagrams and visual representing the voice actors on them.