Affinity Diagram

"A continual improvement process, also often called a continuous improvement process (abbreviated as CIP or CI), is an ongoing effort to improve products, services, or processes. These efforts can seek "incremental" improvement over time or "breakthrough" improvement all at once. Delivery (customer valued) processes are constantly evaluated and improved in the light of their efficiency, effectiveness and flexibility.
Some see CIPs as a meta-process for most management systems (such as business process management, quality management, project management, and program management)." [Continual improvement process. Wikipedia]
The affinity diagram example "Implementing continuous process improvement" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the solution "Seven Management and Planning Tools" from the Management area of ConceptDraw Solution Park.

"Point of sale (also called POS or checkout) is the place where a retail transaction is completed. It is the point at which a customer makes a payment to the merchant in exchange for goods or services. At the point of sale the retailer would calculate the amount owed by the customer and provide options for the customer to make payment. The merchant will also normally issue a receipt for the transaction. ...
The modern point of sale is often referred to as the point of service because it is not just a point of sale but also a point of return or customer order. Additionally it includes advanced features to cater to different functionality, such as inventory management, CRM, financials, warehousing, etc., all built into the POS software. Prior to the modern POS, all of these functions were done independently and required the manual re-keying of information, which can lead to entry errors." [Point of sale. Wikipedia]
The affinity diagram example "Checkout operators leaving job" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the solution "Seven Management and Planning Tools" from the Management area of ConceptDraw Solution Park.

The affinity diagram shows the structure of complex factors that have an influence on a problem, and then divides them up into a smaller and simpler structure. This diagram is designed to prepare the data for further analysis of the cause-effect relationships.
"Affinity diagrams are a special kind of brainstorming tool that organize large amounts of disorganized data and information into groupings based on natural relationships.
It was created in the 1960s by the Japanese anthropologist Jiro Kawakita. Its also known as KJ diagram,after Jiro Kawakita.When to Use an Affinity Diagram: 1) When you are confronted with many facts or ideas in apparent chaos. 2) When issues seem too large and complex to grasp." [Seven Management and Planning Tools. Wikipedia]
The affinity diagram is one of the Seven Management and Planning Tools (7 MP tools, Seven New Quality Tools).
The affinity diagram template for the ConceptDraw PRO diagramming and vector drawing software is included in the solution "Seven Management and Planning Tools" from the Management area of ConceptDraw Solution Park.