"A business process or business method is a collection of related, structured activities or tasks that produce a specific service or product (serve a particular goal) for a particular customer or customers. It often can be visualized with a flowchart as a sequence of activities with interleaving decision points or with a Process Matrix as a sequence of activities with relevance rules based on data in the process. ...
There are three types of business processes:
(1) Management processes, the processes that govern the operation of a system. Typical management processes include "corporate governance" and "strategic management".
(2) Operational processes, processes that constitute the core business and create the primary value stream. Typical operational processes are purchasing, manufacturing, advertising and marketing, and sales.
(3) Supporting processes, which support the core processes. Examples include accounting, recruitment, call center, technical support. ...
The ... improvement areas are equally applicable to policies, processes and detailed procedures (sub-processes/ tasks). There is a cascading effect of improvements made at a higher level on those made at a lower level.
For instance, if a recommendation to replace a given policy with a better one is made with proper justification and accepted in principle by business process owners, then corresponding changes in the consequent processes and procedures will follow naturally in order to enable implementation of the policies" [Business process. Wikipedia]
The BPMN 1.2 (Business Process Model and Notation) diagram example "Taxi service order procedure" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Business Process Diagram solution from the Business Processes area of ConceptDraw Solution Park.
There are three types of business processes:
(1) Management processes, the processes that govern the operation of a system. Typical management processes include "corporate governance" and "strategic management".
(2) Operational processes, processes that constitute the core business and create the primary value stream. Typical operational processes are purchasing, manufacturing, advertising and marketing, and sales.
(3) Supporting processes, which support the core processes. Examples include accounting, recruitment, call center, technical support. ...
The ... improvement areas are equally applicable to policies, processes and detailed procedures (sub-processes/ tasks). There is a cascading effect of improvements made at a higher level on those made at a lower level.
For instance, if a recommendation to replace a given policy with a better one is made with proper justification and accepted in principle by business process owners, then corresponding changes in the consequent processes and procedures will follow naturally in order to enable implementation of the policies" [Business process. Wikipedia]
The BPMN 1.2 (Business Process Model and Notation) diagram example "Taxi service order procedure" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Business Process Diagram solution from the Business Processes area of ConceptDraw Solution Park.
This business process flowchart example was redesigned from the Wikimedia Commons file: Proposed Patient Appointment Procedure.png.
[commons.wikimedia.org/ wiki/ File:Proposed_ Patient_ Appointment_ Procedure.png]
"The example is Proposed Patient Appointment Procedure. It starts with "preparation of appointment book" followed by a decision whether the appointment is shore or fleet. If the appointment is fleet, inform patient they can call 1500 to make own appointments for next few days, if the appointment is shore, confirm 24 hours prior to appointment. Next confirm that the patient confirmed. If a patient did not call, the appointment is canceled, otherwise the patient is given a confirmation number. Finally confirm that the patient showed for the appointment. If not, a standby patient is placed in the appointment slot, the appointment book is marked “Failure” and a failure report is submitted from front desk to fleet liaison. If a patient showed for appointment, put “Patient showed” in appointment book." [Business process mapping. Wikipedia]
The business process map "Proposed Patient Appointment Procedure" was drawn using the ConceptDraw PRO diagramming and business graphics software extended with the Business Process Mapping solution from the Business Processes area of ConceptDraw Solution Park.
[commons.wikimedia.org/ wiki/ File:Proposed_ Patient_ Appointment_ Procedure.png]
"The example is Proposed Patient Appointment Procedure. It starts with "preparation of appointment book" followed by a decision whether the appointment is shore or fleet. If the appointment is fleet, inform patient they can call 1500 to make own appointments for next few days, if the appointment is shore, confirm 24 hours prior to appointment. Next confirm that the patient confirmed. If a patient did not call, the appointment is canceled, otherwise the patient is given a confirmation number. Finally confirm that the patient showed for the appointment. If not, a standby patient is placed in the appointment slot, the appointment book is marked “Failure” and a failure report is submitted from front desk to fleet liaison. If a patient showed for appointment, put “Patient showed” in appointment book." [Business process mapping. Wikipedia]
The business process map "Proposed Patient Appointment Procedure" was drawn using the ConceptDraw PRO diagramming and business graphics software extended with the Business Process Mapping solution from the Business Processes area of ConceptDraw Solution Park.
This example of business infographics was designed on the base of flowchart in the webpage "Establishing Operations in an Environmental Protection Park" from the website of Taiwan Department of Investment Services, Ministry of Economic Affairs.
"Upon registration of the company, the "Guideline for Operation and Management of Environmental Science and Technology Park Promotion Program" and "Guideline for Execution of Subsidies for Environmental Science and Technology Park Promotion Program" shall be followed for applying for admission to the Park. Any foreigner who wishes to invest in and build a factory in the Park shall apply to the local Preparatory Office of ESTP for admission approval. It will take approximately two months to secure such approval from the application submission date. The investment and construction application procedures prescribed by preparatory Office of ESTP in Southern Taiwan are shown below for reference." [investtaiwan.nat.gov.tw/ eng/ show.jsp?ID=123&MID=2]
The infographics example "Investment and construction application procedures" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the HR Flowcharts solution from the Management area of ConceptDraw Solution Park.
"Upon registration of the company, the "Guideline for Operation and Management of Environmental Science and Technology Park Promotion Program" and "Guideline for Execution of Subsidies for Environmental Science and Technology Park Promotion Program" shall be followed for applying for admission to the Park. Any foreigner who wishes to invest in and build a factory in the Park shall apply to the local Preparatory Office of ESTP for admission approval. It will take approximately two months to secure such approval from the application submission date. The investment and construction application procedures prescribed by preparatory Office of ESTP in Southern Taiwan are shown below for reference." [investtaiwan.nat.gov.tw/ eng/ show.jsp?ID=123&MID=2]
The infographics example "Investment and construction application procedures" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the HR Flowcharts solution from the Management area of ConceptDraw Solution Park.
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