This customer types matrix diagram distribute customers into four categories depending of two criteria: 1) desired degree of proximity between customers and suppliers, and 2) types of relations that expect customers.
One time customers have short-term relations with suppliers and characterized by distance in relations with them.
Loyal customers have long-term relations with suppliers and characterized by distance in relations with them.
Customers who exploit relationships have short-term relations with suppliers and characterized by proximity in relations with them.
Relationship seekers have long-term relations with suppliers and characterized by proximity in relations with them.
This customer types matrix diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Matrices solution from the Marketing area of ConceptDraw Solution Park.
One time customers have short-term relations with suppliers and characterized by distance in relations with them.
Loyal customers have long-term relations with suppliers and characterized by distance in relations with them.
Customers who exploit relationships have short-term relations with suppliers and characterized by proximity in relations with them.
Relationship seekers have long-term relations with suppliers and characterized by proximity in relations with them.
This customer types matrix diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Matrices solution from the Marketing area of ConceptDraw Solution Park.
The vector stencils library "Workflow diagrams" contains 54 symbol icons of workflow diagrams.
The workflow diagrams represent information flow, automation of business processes, business process re-engineering, accounting, management, and human resources tasks in industry, business, and manufacturing.
Use this library to draw workflow diagrams in the ConceptDraw PRO diagramming and vector drawing software extended with the Workflow Diagrams solution from the Business Processes area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ business-process-workflow-diagrams
The workflow diagrams represent information flow, automation of business processes, business process re-engineering, accounting, management, and human resources tasks in industry, business, and manufacturing.
Use this library to draw workflow diagrams in the ConceptDraw PRO diagramming and vector drawing software extended with the Workflow Diagrams solution from the Business Processes area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ business-process-workflow-diagrams
The vector stencils library "Sales department" contains 49 company department icons.
Use these sales pictograms to draw your sales flowcharts, workflow diagrams and process charts with the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Sales department" is included in the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
Use these sales pictograms to draw your sales flowcharts, workflow diagrams and process charts with the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Sales department" is included in the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
The vector stencils library "HR department" contains 50 workflow symbols.
Use this department icon set to draw your HR process flowcharts, workflow diagrams and infographics with the ConceptDraw PRO diagramming and vector drawing software.
The HR pictograms library "HR department" is included in the HR Flowcharts solution from the Management area of ConceptDraw Solution Park.
Use this department icon set to draw your HR process flowcharts, workflow diagrams and infographics with the ConceptDraw PRO diagramming and vector drawing software.
The HR pictograms library "HR department" is included in the HR Flowcharts solution from the Management area of ConceptDraw Solution Park.
"The RFP presents preliminary requirements for the commodity or service, and may dictate to varying degrees the exact structure and format of the supplier's response. Effective RFPs typically reflect the strategy and short/ long-term business objectives, providing detailed insight upon which suppliers will be able to offer a matching perspective. ...
RFP:
(1) informs suppliers that an organization is looking to procure and encourages them to make their best effort.
(2) requires the company to specify what it proposes to purchase. If the requirements analysis has been prepared properly, it can be incorporated quite easily into the Request document.
(3) alerts suppliers that the selection process is competitive.
(4) allows for wide distribution and response.
(5) ensures that suppliers respond factually to the identified requirements.
(6) is generally expected to follow a structured evaluation and selection procedure, so that an organization can demonstrate impartiality - a crucial factor in public sector procurements." [Request for proposal. Wikipedia]
The project plan timeline diagram example "Request for proposal (RFP)" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Timeline Diagrams solution from the Management area of ConceptDraw Solution Park.
RFP:
(1) informs suppliers that an organization is looking to procure and encourages them to make their best effort.
(2) requires the company to specify what it proposes to purchase. If the requirements analysis has been prepared properly, it can be incorporated quite easily into the Request document.
(3) alerts suppliers that the selection process is competitive.
(4) allows for wide distribution and response.
(5) ensures that suppliers respond factually to the identified requirements.
(6) is generally expected to follow a structured evaluation and selection procedure, so that an organization can demonstrate impartiality - a crucial factor in public sector procurements." [Request for proposal. Wikipedia]
The project plan timeline diagram example "Request for proposal (RFP)" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Timeline Diagrams solution from the Management area of ConceptDraw Solution Park.
The vector stencils library "Workflow diagrams" contains 54 symbol icons of workflow diagrams.
The workflow diagrams represent information flow, automation of business processes, business process re-engineering, accounting, management, and human resources tasks in industry, business, and manufacturing.
Use this library to draw workflow diagrams in the ConceptDraw PRO diagramming and vector drawing software extended with the Workflow Diagrams solution from the Business Processes area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ business-process-workflow-diagrams
The workflow diagrams represent information flow, automation of business processes, business process re-engineering, accounting, management, and human resources tasks in industry, business, and manufacturing.
Use this library to draw workflow diagrams in the ConceptDraw PRO diagramming and vector drawing software extended with the Workflow Diagrams solution from the Business Processes area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ business-process-workflow-diagrams
The vector stencils library "HR department" contains 50 workflow symbols.
Use this department icon set to draw your HR process flowcharts, workflow diagrams and infographics with the ConceptDraw PRO diagramming and vector drawing software.
The HR pictograms library "HR department" is included in the HR Flowcharts solution from the Management area of ConceptDraw Solution Park.
Use this department icon set to draw your HR process flowcharts, workflow diagrams and infographics with the ConceptDraw PRO diagramming and vector drawing software.
The HR pictograms library "HR department" is included in the HR Flowcharts solution from the Management area of ConceptDraw Solution Park.
The vector stencils library "Sales department" contains 49 company department icons.
Use these sales pictograms to draw your sales flowcharts, workflow diagrams and process charts with the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Sales department" is included in the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
Use these sales pictograms to draw your sales flowcharts, workflow diagrams and process charts with the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Sales department" is included in the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
This customer journey map example was designd on the base of illustration in the post "CX Day in government: How we all shape the customer journey" from the U.S. General Services Administration blog.
"In the Office of Customer Experience (OCE), we partner across GSA to help map out these customer relationships, bring our business lines closer to our customers, and create and pilot new ideas through the eyes of the customer. We’ve worked across the agency to begin to create Customer Experience (CX) principles for the Public Buildings Service (PBS), develop journey maps and recommendations for each category in the Federal Acquisition Service (FAS), and help GSA’s internal offices to develop action plans to improve the employee experience based on feedback." [gsa.gov/ blog/ 2016/ 10/ 07/ CX-Day-in-government-How-we-all-shape-the-customer-journey]
The CJM sample "Supplier journey map" was designed using ConceptDraw DIAGRAM software extended with Customer Journey Mapping solution from Marketing area of ConceptDraw Solution Park.
"In the Office of Customer Experience (OCE), we partner across GSA to help map out these customer relationships, bring our business lines closer to our customers, and create and pilot new ideas through the eyes of the customer. We’ve worked across the agency to begin to create Customer Experience (CX) principles for the Public Buildings Service (PBS), develop journey maps and recommendations for each category in the Federal Acquisition Service (FAS), and help GSA’s internal offices to develop action plans to improve the employee experience based on feedback." [gsa.gov/ blog/ 2016/ 10/ 07/ CX-Day-in-government-How-we-all-shape-the-customer-journey]
The CJM sample "Supplier journey map" was designed using ConceptDraw DIAGRAM software extended with Customer Journey Mapping solution from Marketing area of ConceptDraw Solution Park.
The vector stencils library "HR department" contains 49 department symbols.
Use it to design your HR flowcharts, workflow diagrams and process charts by the ConceptDraw PRO diagramming and vector drawing software.
"Functional departmentalization - Grouping activities by functions performed. Activities can be grouped according to function (work being done) to pursue economies of scale by placing employees with shared skills and knowledge into departments for example human resources, IT, accounting, manufacturing, logistics, and engineering. Functional departmentalization can be used in all types of organizations." [Departmentalization. Wikipedia]
The shapes example "Design elements - HR department" is included in the HR Flowcharts solution from the Management area of ConceptDraw Solution Park.
Use it to design your HR flowcharts, workflow diagrams and process charts by the ConceptDraw PRO diagramming and vector drawing software.
"Functional departmentalization - Grouping activities by functions performed. Activities can be grouped according to function (work being done) to pursue economies of scale by placing employees with shared skills and knowledge into departments for example human resources, IT, accounting, manufacturing, logistics, and engineering. Functional departmentalization can be used in all types of organizations." [Departmentalization. Wikipedia]
The shapes example "Design elements - HR department" is included in the HR Flowcharts solution from the Management area of ConceptDraw Solution Park.
The vector stencils library "SIPOC diagrams" contains 19 symbols.
Use it for business process mapping with ConceptDraw PRO diagramming and business graphics software.
"In process improvement, a SIPOC (sometimes COPIS) is a tool that summarizes the inputs and outputs of one or more processes in table form. The acronym SIPOC stands for suppliers, inputs, process, outputs, and customers which form the columns of the table. It was in use at least as early as the Total Quality Management programs of the late 1980s and continues to be used today in Six Sigma, Lean manufacturing, and business process management." [SIPOC. Wikipedia]
The symbols example "Design elements - SIPOC diagrams" is included in the Business Process Mapping solution from the Business Processes area of ConceptDraw Solution Park.
Use it for business process mapping with ConceptDraw PRO diagramming and business graphics software.
"In process improvement, a SIPOC (sometimes COPIS) is a tool that summarizes the inputs and outputs of one or more processes in table form. The acronym SIPOC stands for suppliers, inputs, process, outputs, and customers which form the columns of the table. It was in use at least as early as the Total Quality Management programs of the late 1980s and continues to be used today in Six Sigma, Lean manufacturing, and business process management." [SIPOC. Wikipedia]
The symbols example "Design elements - SIPOC diagrams" is included in the Business Process Mapping solution from the Business Processes area of ConceptDraw Solution Park.
The vector stencils library "Workflow diagrams" contains 54 symbol icons for drawing the work flow charts.
Use these clipart to represent information flow, automation of business processes, business process re-engineering, accounting, management, and human resources tasks in industry, business, and manufacturing.
"A workflow consists of an orchestrated and repeatable pattern of business activity enabled by the systematic organization of resources into processes that transform materials, provide services, or process information. It can be depicted as a sequence of operations, declared as work of a person or group, an organization of staff, or one or more simple or complex mechanisms.
From a more abstract or higher-level perspective, workflow may be a view or representation of real work, thus serving as a virtual representation of actual work. The flow being described may refer to a document, service or product that is being transferred from one step to another.
Workflows may be viewed as one fundamental building block to be combined with other parts of an organisation's structure such as information silos, teams, projects, policies and hierarchies." [Workflow. Wikipedia]
The clipart example "Design elements - Workflow diagram" was drawn using the ConceptDraw PRO diagramming and vector drawing software extended with the Workflow Diagrams solution from the Business Processes area of ConceptDraw Solution Park.
Use these clipart to represent information flow, automation of business processes, business process re-engineering, accounting, management, and human resources tasks in industry, business, and manufacturing.
"A workflow consists of an orchestrated and repeatable pattern of business activity enabled by the systematic organization of resources into processes that transform materials, provide services, or process information. It can be depicted as a sequence of operations, declared as work of a person or group, an organization of staff, or one or more simple or complex mechanisms.
From a more abstract or higher-level perspective, workflow may be a view or representation of real work, thus serving as a virtual representation of actual work. The flow being described may refer to a document, service or product that is being transferred from one step to another.
Workflows may be viewed as one fundamental building block to be combined with other parts of an organisation's structure such as information silos, teams, projects, policies and hierarchies." [Workflow. Wikipedia]
The clipart example "Design elements - Workflow diagram" was drawn using the ConceptDraw PRO diagramming and vector drawing software extended with the Workflow Diagrams solution from the Business Processes area of ConceptDraw Solution Park.
The vector stencils library "Workflow departments" contains 47 icons.
Use it to design your business process workflow diagrams with ConceptDraw PRO software.
"Departmentalization ...
Division of labour creates specialists who need coordination. This coordination is facilitated by grouping specialists together in departments. ...
Functional departmentalization - Grouping activities by functions performed. Activities can be grouped according to function (work being done) to pursue economies of scale by placing employees with shared skills and knowledge into departments for example human resources, IT, accounting, manufacturing, logistics, and engineering. Functional departmentalization can be used in all types of organizations. ...
Process departmentalization - Grouping activities on the basis of product or service or customer flow. Because each process requires different skills, process departmentalization allows homogenous activities to be categorized. For example, the applicants might need to go through several departments namely validation, licensing and treasury, before receiving the driver’s license." [Departmentalization. Wikipedia]
The icons example "Design elements - Workflow departments" is included in the Business Process Workflow Diagrams solution from the Business Processes area of ConceptDraw Solution Park.
Use it to design your business process workflow diagrams with ConceptDraw PRO software.
"Departmentalization ...
Division of labour creates specialists who need coordination. This coordination is facilitated by grouping specialists together in departments. ...
Functional departmentalization - Grouping activities by functions performed. Activities can be grouped according to function (work being done) to pursue economies of scale by placing employees with shared skills and knowledge into departments for example human resources, IT, accounting, manufacturing, logistics, and engineering. Functional departmentalization can be used in all types of organizations. ...
Process departmentalization - Grouping activities on the basis of product or service or customer flow. Because each process requires different skills, process departmentalization allows homogenous activities to be categorized. For example, the applicants might need to go through several departments namely validation, licensing and treasury, before receiving the driver’s license." [Departmentalization. Wikipedia]
The icons example "Design elements - Workflow departments" is included in the Business Process Workflow Diagrams solution from the Business Processes area of ConceptDraw Solution Park.
The vector stencils library "Value stream mapping" contains 43 VSM symbols.
Use it for drawing value stream maps in the ConceptDraw PRO diagramming and vector drawing software extended with the Value Stream Mapping solution from the Quality area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ business-value-stream-mapping
Use it for drawing value stream maps in the ConceptDraw PRO diagramming and vector drawing software extended with the Value Stream Mapping solution from the Quality area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ business-value-stream-mapping
This SIPOC diagram example was designed on the base of the Alternative Dispute Resolution Process SIPOC Diagram on the Minnesota.gov portal.
"Instructions:
1) Identify beginning and ending process steps (boundaries);
2) Identify 4‐6 high‐level steps between process boundaries;
3) Identify key outputs and the customers of those outputs;
4) Identify inputs and suppliers;
5) Identify critical to quality requirements for the inputs, process steps, and outputs (you will have to verify this information later with data collection)."
[mn.gov/ admin/ images/ sipoc_ diagram_ example.pdf]
The example "Alternative Dispute Resolution Process SIPOC Diagram" was drawn using the ConceptDraw PRO diagramming and business graphics software extended with the Business Process Mapping solution from the Business Processes area of ConceptDraw Solution Park.
"Instructions:
1) Identify beginning and ending process steps (boundaries);
2) Identify 4‐6 high‐level steps between process boundaries;
3) Identify key outputs and the customers of those outputs;
4) Identify inputs and suppliers;
5) Identify critical to quality requirements for the inputs, process steps, and outputs (you will have to verify this information later with data collection)."
[mn.gov/ admin/ images/ sipoc_ diagram_ example.pdf]
The example "Alternative Dispute Resolution Process SIPOC Diagram" was drawn using the ConceptDraw PRO diagramming and business graphics software extended with the Business Process Mapping solution from the Business Processes area of ConceptDraw Solution Park.
The vector stencils library "Sales department" contains 49 department symbols.
Use it to design your sales flowcharts, workflow diagrams and process charts by the ConceptDraw PRO diagramming and vector drawing software.
"Functional departmentalization - Grouping activities by functions performed. Activities can be grouped according to function (work being done) to pursue economies of scale by placing employees with shared skills and knowledge into departments for example human resources, IT, accounting, manufacturing, logistics, and engineering. Functional departmentalization can be used in all types of organizations." [Departmentalization. Wikipedia]
The shapes example "Design elements - Sales department" is included in the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
Use it to design your sales flowcharts, workflow diagrams and process charts by the ConceptDraw PRO diagramming and vector drawing software.
"Functional departmentalization - Grouping activities by functions performed. Activities can be grouped according to function (work being done) to pursue economies of scale by placing employees with shared skills and knowledge into departments for example human resources, IT, accounting, manufacturing, logistics, and engineering. Functional departmentalization can be used in all types of organizations." [Departmentalization. Wikipedia]
The shapes example "Design elements - Sales department" is included in the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
"Branding strategies.
Company name.
Often, especially in the industrial sector, it is just the company's name which is promoted...
Individual branding.
Each brand has a separate name ..., which may compete against other brands from the same company...
Attitude branding and iconic brands.
Attitude branding is the choice to represent a larger feeling, which is not necessarily connected with the product or consumption of the product at all. ...
Iconic brands are defined as having aspects that contribute to consumer's self-expression and personal identity. ...
"No-brand" branding.
Recently a number of companies have successfully pursued "no-brand" strategies by creating packaging that imitates generic brand simplicity.
Derived brands.
In this case the supplier of a key component, used by a number of suppliers of the end-product, may wish to guarantee its own position by promoting that component as a brand in its own right.
Brand extension and brand dilution.
The existing strong brand name can be used as a vehicle for new or modified products ...
Social media brands.
social media brands may be the most evolved version of the brand form, because they focus not on themselves but on their users. ...
Multi-brands.
Alternatively, in a market that is fragmented amongst a number of brands a supplier can choose deliberately to launch totally new brands in apparent competition with its own existing strong brand ...
Private labels.
Private label brands, also called own brands, or store brands have become popular. Where the retailer has a particularly strong identity this "own brand" may be able to compete against even the strongest brand leaders ...
Individual and organizational brands.
There are kinds of branding that treat individuals and organizations as the products to be branded. Personal branding treats persons and their careers as brands. ... Faith branding treats religious figures and organizations as brands. ... Nation branding works with the perception and reputation of countries as brands. ...
Crowd sourcing branding.
These are brands that are created by "the public" for the business, which is opposite to the traditional method where the business create a brand. ...
Nation branding (place branding and public diplomacy).
Nation branding is a field of theory and practice which aims to measure, build and manage the reputation of countries ...
Destination Branding.
Destination Branding is the work of cities, states, and other localities to promote to themselves." [Brand. Wikipedia]
The block diagram example "Branding strategies" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.
Company name.
Often, especially in the industrial sector, it is just the company's name which is promoted...
Individual branding.
Each brand has a separate name ..., which may compete against other brands from the same company...
Attitude branding and iconic brands.
Attitude branding is the choice to represent a larger feeling, which is not necessarily connected with the product or consumption of the product at all. ...
Iconic brands are defined as having aspects that contribute to consumer's self-expression and personal identity. ...
"No-brand" branding.
Recently a number of companies have successfully pursued "no-brand" strategies by creating packaging that imitates generic brand simplicity.
Derived brands.
In this case the supplier of a key component, used by a number of suppliers of the end-product, may wish to guarantee its own position by promoting that component as a brand in its own right.
Brand extension and brand dilution.
The existing strong brand name can be used as a vehicle for new or modified products ...
Social media brands.
social media brands may be the most evolved version of the brand form, because they focus not on themselves but on their users. ...
Multi-brands.
Alternatively, in a market that is fragmented amongst a number of brands a supplier can choose deliberately to launch totally new brands in apparent competition with its own existing strong brand ...
Private labels.
Private label brands, also called own brands, or store brands have become popular. Where the retailer has a particularly strong identity this "own brand" may be able to compete against even the strongest brand leaders ...
Individual and organizational brands.
There are kinds of branding that treat individuals and organizations as the products to be branded. Personal branding treats persons and their careers as brands. ... Faith branding treats religious figures and organizations as brands. ... Nation branding works with the perception and reputation of countries as brands. ...
Crowd sourcing branding.
These are brands that are created by "the public" for the business, which is opposite to the traditional method where the business create a brand. ...
Nation branding (place branding and public diplomacy).
Nation branding is a field of theory and practice which aims to measure, build and manage the reputation of countries ...
Destination Branding.
Destination Branding is the work of cities, states, and other localities to promote to themselves." [Brand. Wikipedia]
The block diagram example "Branding strategies" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.
Accounting Flowchart Purchasing Receiving Payable and Payment
Accounting flowchart is a pictorial way to represent the flow of data in an organization and the flow of transactions process in a specific area of its accounting or financial department. Accounting Flowcharts solution contains the full set of standardized accounting flowchart symbols which will help you design in minutes various types of Accounting Flowcharts including such popular diagrams which represent the whole accounting process: Purchasing Flowchart, Receiving Flowchart, Voucher Payable Flowchart, Treasurer Flowchart, Payment Flowchart.- Suppliers Inputs Process Outputs Customers
- Workflow diagrams - Vector stencils library
- Sales department - Vector stencils library
- HR department - Vector stencils library
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- Press Releases - ConceptDraw
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- Project plan timeline - Request for proposal (RFP) | Project Timeline ...