"Dimensions of service quality.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.
Block Diagram Creator
A block diagram is a diagram of a system in which the principal parts or functions are represented by blocks connected by lines that show the relationships of the blocks. ConceptDraw PRO diagramming and vector drawing software extended with Block Diagrams Solution from the "Diagrams" Area is a powerful Block Diagram Creator.Process Flowchart
The main reason of using Process Flowchart or PFD is to show relations between major parts of the system. Process Flowcharts are used in process engineering and chemical industry where there is a requirement of depicting relationships between major components only and not include minor parts. Process Flowcharts for single unit or multiple units differ in their structure and implementation. ConceptDraw PRO is Professional business process mapping software for making Process flowcharts, Process flow diagram, Workflow diagram, flowcharts and technical illustrations for business documents and also comprehensive visio for mac application. Easier define and document basic work and data flows, financial, production and quality management processes to increase efficiency of your business with ConcepDraw PRO. Business process mapping software with Flowchart Maker ConceptDraw PRO includes extensive drawing tools, rich examples and templates, process flowchart symbols and shape libraries, smart connectors that allow you create the flowcharts of complex processes, process flow diagrams, procedures and information exchange. Process Flowchart Solution is project management workflow tools which is part ConceptDraw Project marketing project management software. Drawing charts, diagrams, and network layouts has long been the monopoly of Microsoft Visio, making Mac users to struggle when needing such visio alternative like visio for mac, it requires only to view features, make a minor edit to, or print a diagram or chart. Thankfully to MS Visio alternative like ConceptDraw PRO software, this is cross-platform charting and business process management tool, now visio alternative for making sort of visio diagram is not a problem anymore however many people still name it business process visio tools.Block Diagrams
Block diagrams solution extends ConceptDraw PRO software with templates, samples and libraries of vector stencils for drawing the block diagrams.
Total Quality Management TQM Diagrams
Total Quality Management Diagrams solution extends ConceptDraw PRO software with samples, templates and vector stencils library for drawing the TQM flowcharts.
Types of Flowchart - Overview
When designing a process or an instruction in clear and understandable way, you should consider creating a flowchart. You can avoid spending a lot of time understanding complex concepts as they get clear with different diagrams. The flowcharts are very popular diagram type, they are useful at different fields from the description business processes to the presentation of cooking recipes. Basic Flowchart, Business Process Modeling Diagram, Process Flowchart, Cross Functional Flowchart, Procedure Flowchart, Data Flow Diagram, IDEF Flowchart, SDL Diagram, Workflow Diagram, Document Flowchart, Program Flowchart, Value Stream Map, System Flowchart, Highlight Flowchart, Sales Flowchart are the main types flowchart. The ConceptDraw PRO is one of the professional applications which has great advantages and using which you can create different types of Flowcharts easy and fast. Try to draw an illustrative and comprehensible diagram in ConceptDraw PRO describing the processes instead of writing complex long text and make sure how it is convenient. Visio is expensive, and if you use it in a team environment, these costs are compounded. ConceptDraw PRO is an affordable alternative to Visio and luckily, it comes with a team plan. ConceptDraw PRO can import and export Visio files, so Mac users can collaborate with PC users stuck on Microsoft's software.ConceptDraw Solution Park
ConceptDraw Solution Park collects graphic extensions, examples and learning materials
Workflow Diagram
Workflow diagram is a perfect tool to represent visually a repeatable pattern of organizational activity that is powered by resources and to describe in details the transferring of data, documents or tasks during a work process. It effectively explains and documents the process flow that exists and that requires the studying, analyzing and execution. Workflow diagrams help to represent the working processes in a simple visual manner, to follow easy the path of a task in a workflow, to identify the persons responsible for the execution of each stage, to show the accompanied documents and needed resources. All this helps to optimize the workflow and to discover its weak points. Workflow diagrams are mainly designed and used as a part of project documentation, certification process and company policies to comply the standards. To design professionally the Workflow diagrams, use the ConceptDraw PRO software. Enhanced with Workflow Diagrams solution from the Business Processes area, the ConceptDraw PRO it is a powerful workflow diagram maker.TQM Diagram Tool
The Total Quality Management Diagram solution helps you and your organization visualize business and industrial processes. Create Total Quality Management diagrams for business process with ConceptDraw software.Business Diagram Software
When managing the projects, people, or networks, there are daily designed and used different types of Business diagrams, so the powerful drawing software will be very useful for this. ConceptDraw PRO with large quantity of business solutions will meet your needs and will help you convey your ideas successful and rapidly, no matter are you professional or beginner. It is the best choice for business specialists and technical professionals who need quickly and easily explore, visualize, and communicate information. ConceptDraw PRO business diagram software is the most powerful business software and relational charting software. Create advanced, completely customizable Business Process Diagrams, Business Flow Charts, Work Flow Diagrams, Organizational Charts, Audit diagrams, Marketing diagrams, Value Stream Maps, TQM diagrams, ERD diagrams, EPC diagrams, Cause and Effect diagrams, Infographics, Dashboards, and other Relational business diagrams from your data using the powerful drawing tools of ConceptDraw Solution Park.Definition TQM Diagram
The Total Quality Management Diagram solution helps your organization visualize business and industrial processes. Create Total Quality Management diagrams for business process with ConceptDraw software.UML Composite Structure Diagram
UML Composite Structure Diagram shows the internal structure of a class and the possible interactions at this structure.Total Quality Management with ConceptDraw
Total Quality Management (TQM) system is the management method where the confidence in quality of all organization processes is placed foremost. The given method is widely used in production, in educational system, in government organizations and so on.Basic Flowchart Symbols and Meaning
Flowcharts are the best for visually representation the business processes and the flow of a custom-order process through various departments within an organization. ConceptDraw PRO diagramming and vector drawing software extended with Flowcharts solution offers the full set of predesigned basic flowchart symbols which are gathered at two libraries: Flowchart and Flowcharts Rapid Draw. Among them are: process, terminator, decision, data, document, display, manual loop, and many other specific symbols. The meaning for each symbol offered by ConceptDraw gives the presentation about their proposed use in professional Flowcharts for business and technical processes, software algorithms, well-developed structures of web sites, Workflow diagrams, Process flow diagram and correlation in developing on-line instructional projects or business process system. Use of ready flow chart symbols in diagrams is incredibly useful - you need simply drag desired from the libraries to your document and arrange them in required order. There are a few serious alternatives to Visio for Mac, one of them is ConceptDraw PRO. It is one of the main contender with the most similar features and capabilities.Swim Lane Diagrams
Swim Lane Diagrams are the kind of process flow diagrams and effective tool for documenting the business processes required for any business company for its productive work, for easy defining the weak points, reasons of defects, or delays during the process. Swim Lane Diagram is based on the IDEF3 standard and was developed primarily for using in projecting. Its name derives from the use of horizontal or vertical lanes. The blocks that denote the parts of the processes are arranged within definite lanes according to the belonging to responsible worker. So the process of any complexity is visually divided into the parts and represented with indication the responsibility for execution of each part. This significantly facilitates the comprehension of its work. Use the ConceptDraw PRO software and predesigned vector objects from the Swim Lanes library of Business Process Mapping Solution included to ConceptDraw Solution Park to easy develop Swim Lanes Flowcharts and Diagrams, for modeling and documenting the business processes in a simple and visual graphic form.- Quality Diagram
- Quality Block Diagram Template
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- Block diagram - Gap model of service quality