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"Dimensions of service quality.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.
Block diagram
Block diagram, block diagram,
Used Solutions

Block Diagram Creator

Block Diagram Creator
A block diagram is a diagram of a system in which the principal parts or functions are represented by blocks connected by lines that show the relationships of the blocks. ConceptDraw PRO diagramming and vector drawing software extended with Block Diagrams Solution from the "Diagrams" Area is a powerful Block Diagram Creator.

block diagram, function blocks Block Diagrams

block diagram, function blocks
Block diagrams solution extends ConceptDraw PRO software with templates, samples and libraries of vector stencils for drawing the block diagrams.

Process Flowchart

business process flowcharts, flowchart symbols, process flow diagram, workflow diagram, flowchart maker
The main reason of using Process Flowchart or PFD is to show relations between major parts of the system. Process Flowcharts are used in process engineering and chemical industry where there is a requirement of depicting relationships between major components only and not include minor parts. Process Flowcharts for single unit or multiple units differ in their structure and implementation. ConceptDraw PRO is Professional business process mapping software for making Process flowcharts, Process flow diagram, Workflow diagram, flowcharts and technical illustrations for business documents and also comprehensive visio for mac application. Easier define and document basic work and data flows, financial, production and quality management processes to increase efficiency of your business with ConcepDraw PRO. Business process mapping software with Flowchart Maker ConceptDraw PRO includes extensive drawing tools, rich examples and templates, process flowchart symbols and shape libraries, smart connectors that allow you create the flowcharts of complex processes, process flow diagrams, procedures and information exchange. Process Flowchart Solution is project management workflow tools which is part ConceptDraw Project marketing project management software. Drawing charts, diagrams, and network layouts has long been the monopoly of Microsoft Visio, making Mac users to struggle when needing such visio alternative like visio for mac, it requires only to view features, make a minor edit to, or print a diagram or chart. Thankfully to MS Visio alternative like ConceptDraw PRO software, this is cross-platform charting and business process management tool, now visio alternative for making sort of visio diagram is not a problem anymore however many people still name it business process visio tools.
How To Create a Process Flow Chart (business process modelling techniques)
How To Create a Process Flow Chart (business process modelling techniques)

quality management mind map, quality management mindmap Quality Mind Map

quality management mind map, quality management mindmap
This solution extends ConceptDraw MINDMAP software with Quality Management Mind Maps (Presentations, Meeting Agendas, Problem to be solved).

ConceptDraw Solution Park ConceptDraw Solution Park

ConceptDraw Solution Park
ConceptDraw Solution Park collects graphic extensions, examples and learning materials

Business Processes

IDEF0 application development process description example
The most worked out and commonly used methodology of business processes description is IDEF methodology. Besides business processes it allows to describe functional blocks, for example production and marketing. ConceptDraw lets creation of business processes description using IDEF0 and IDEF2 methods.

TQM Diagram, TQM, Quality Diagram, Business Workflow Diagram, Business, Workflow, Diagram, Total Quality Management Diagrams, Timelines, Presentations, Meeting Agendas, Problem to be solved, solution park Quality

TQM Diagram, TQM, Quality Diagram, Business Workflow Diagram, Business, Workflow, Diagram, Total Quality Management Diagrams, Timelines, Presentations, Meeting Agendas, Problem to be solved, solution park
This solution extends ConceptDraw PRO v9 and ConceptDraw MINDMAP v7 with Quality Management Diagrams (Total Quality Management Diagrams, Timelines, Workflows, Value Stream Maps) and Mind Maps (Presentations, Meeting Agendas, Problem to be solved).

total quality management, TQM, TQM Diagram Software, TQM Diagram, TQM Diagram Tool, TQM Diagram Examples Total Quality Management TQM Diagrams

total quality management, TQM, TQM Diagram Software, TQM Diagram, TQM Diagram Tool, TQM Diagram Examples
Total Quality Management Diagrams solution extends ConceptDraw PRO software with samples, templates and vector stencils library for drawing the TQM flowcharts.

UML Class Diagram Example for Transport System

Class Diagram for Transpotr System in UML
This sample was created in ConceptDraw PRO diagramming and vector drawing software using the UML Class Diagram library of the Rapid UML Solution from the Software Development area of ConceptDraw Solution Park. This sample shows the transport protocol mappings for SNMP (Simple Network Management Protocol), the classes of the transport system and relationships between them and is used in IP network.

fishbone diagram, Ishikawa diagram, cause and effect analysis Fishbone Diagram

fishbone diagram, Ishikawa diagram, cause and effect analysis
Fishbone Diagrams solution extends ConceptDraw PRO software with templates, samples and library of vector stencils for drawing the Ishikawa diagrams for cause and effect analysis.

Workflow Diagram

Workflow
Workflow diagram is a perfect tool to represent visually a repeatable pattern of organizational activity that is powered by resources and to describe in details the transferring of data, documents or tasks during a work process. It effectively explains and documents the process flow that exists and that requires the studying, analyzing and execution. Workflow diagrams help to represent the working processes in a simple visual manner, to follow easy the path of a task in a workflow, to identify the persons responsible for the execution of each stage, to show the accompanied documents and needed resources. All this helps to optimize the workflow and to discover its weak points. Workflow diagrams are mainly designed and used as a part of project documentation, certification process and company policies to comply the standards. To design professionally the Workflow diagrams, use the ConceptDraw PRO software. Enhanced with Workflow Diagrams solution from the Business Processes area, the ConceptDraw PRO it is a powerful workflow diagram maker.

Amazon Web Services, AWS, Amazon cloud AWS Architecture Diagrams

Amazon Web Services, AWS, Amazon cloud
AWS Architecture Diagrams with powerful drawing tools and numerous predesigned Amazon icons and AWS simple icons is the best for creation the AWS Architecture Diagrams, describing the use of Amazon Web Services or Amazon Cloud Services, their application for development and implementation the systems running on the AWS infrastructure. The multifarious samples give you the good understanding of AWS platform, its structure, services, resources and features, wide opportunities, advantages and benefits from their use; solution’s templates are essential and helpful when designing, description and implementing the AWS infrastructure-based systems. Use them in technical documentation, advertising and marketing materials, in specifications, presentation slides, whitepapers, datasheets, posters, etc.

histogram, flow chart, pareto chart, fishbone diagram, quality control Seven Basic Tools of Quality

histogram, flow chart, pareto chart, fishbone diagram, quality control
Manage quality control in the workplace, using fishbone diagrams, flowcharts, Pareto charts and histograms, provided by the Seven Basic Tools of Quality solution.
▸ ConceptDraw Solution Park ▸ Workflow Diagrams ▸
▸ ConceptDraw Solution Park ▸ Computer Network Diagrams ▸
▸ ConceptDraw Solution Park ▸ Total Quality Management TQM Diagrams ▸
▸ ConceptDraw Solution Park ▸ Block Diagrams ▸
▸ ConceptDraw Solution Park ▸ Business Process Diagram ▸
▸ ConceptDraw Solution Park ▸ Business Processes ▸
▸ ConceptDraw Solution Park ▸ Quality Mind Map ▸
▸ ConceptDraw Solution Park ▸ Value Stream Mapping ▸